DEEZER customer reviews – 31 reviews – CUSTPLACE, DEEZER reviews | Read the merchant opinions of

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Deezer opinion

All my music available even offline, sound quality beautiful discoveries by sailing.. I am very satisfied. Small downside, mix and associations
proposed on the pieces often correspond only on the tempo and the style, but not really with the spirit of the song.

Customers’ opinion Deezer

I terminated my subscription several months ago, and I discovered on my account this morning that they took a premium subscription to me that I did not ask. Customer service leaves something to be desired since according to them “it was necessary to terminate 48 hours before”. Terminate a subscription which was already terminated ! A shame ! And of course refusal of reimbursement.

By Thori B. 2 weeks ago
Date of experience on 08/09/2023

Application that does not shine by its honesty and transparency

Here is the email I sent to Deezer Support
In No-Reply Deezer
I have already deleted the account: on the Deezer website and also after sending your request for confirmation of deletion confirmation. .Why do you send me an identical message? Your operation clearly lacks transparency .The ergonomics of your software is deficient; Your cancellation and termination procedures are complex, ineffective and redundant .What to discourage numbers of customers. Is it because of the incompetence of your computer scientists or, I would not want to detect evil everywhere, a deliberate will to “milk” the udders of customers? I expect you a clear and not convoluted answer .Otherwise, I only like the threats to be informed of the competent authorities, consumer defense associations, or even a little subject for journalists in lack of inspiration. A little advertising does not hurt anyone.
If your answer actually satisfies me, my subscription canceled and my account actually deleted, our interrelation will stop and you will probably hear from me anymore.You will have nothing to gain from persist in wanting to keep a little average contributor.
Best regards
I constantly expect a response from you, to study the different options that arise for me .
Finally, no possible contact in return: no phone, emails to which one cannot answer, “support-assistance” service managed by machines, no personalization of the responses returned by Deezer-Envoi of links to click: only Apple (Practical For many Windows users. ))
Regarding musical quality, I cannot judge, because before these difficulties I deleted my account resulting from a “gift card” given by the Fnac when buying a smartphone (it is not Really not a gift, given the time devoted to cancel the subscription, delete the account, return to Fnac, because at home the trials were inoperative .In fact Deezer makes you go around in circles, endeavors to keep the “customers”.It is the snake that is eaten its tail.In total, Deezer is a machine is an effective machine but mainly to milk and subtract the money from those who register there!

By thread4225 2 months ago
Date of experience on 07/03/2023

Incredible but true !

Incredible but true !
I got walked for several days without results.
I paid a premium subscription but my account was blocked on the free version.
In short, Deezer cashed the money but I don’t have the service that goes with it and it doesn’t seem to shock them.

Customer service is well established and of high quality to stroll. They have well -formatted answers. It smells like the business that is very profitable and well orchestrated

To run away absolutely !

By Thomas Gusatto 1 year ago
Date of experience on 05/06/2022

It was good until the advertising became exclusively .

It was good until advertising became exclusively for the army. How can you push you the French youth to get involved for a country that does not give a damn about it.

By Aurélien Mikotajewski 1 year ago
Date of experience on 03/10/2022

Subscribed to Deezer Family, I just unsubscribed. .

Subscribed to Deezer Family, I just unsubscribed. I got hacked my account. Despite a change of email address of the account + MDP. The pirate always has access.Multiple emails at the post-wind service that responds every two days. Impossible to contact them by such.
Finally, above all, impossible to restore the songs that have been erased from my account by the pirate !
I leave a service that does not know how to ensure the safety of its customers.

Date of experience on 12/12/2018

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Deezer opinion

They are thieves.
Watch out for paying automatic renewal following free discovery offers, after -sales service and Deezer policy, which are committed to customer satisfaction, you will take your money. You will have no appeal even if you request cancellation on the day of the sample, it will be too late, it is written in the small lines. They are covered and will have no compassion for you.

Date of experience: September 22, 2023

Our 2022 transparency report is available

I can not do without it !

I have been using Deezer for several years, with a family account.
I’m super happy. Wherever I am, connected or not to the Internet, I can listen to the music that makes me want.
Each member of my family is independent on their account, which was one of the conditions of Deezer’s choice.

Date of experience: September 20, 2023

Increase of 30% in less than 2 years

Increase of 30% in less than 2 years. And by wanting to terminate Deezer offers me 6 months at the same price of € 17.99 (€ 19.99 at 24/10/23). Deezer result takes the subscription 4 days apart twice apart. This is called flight.

Date of experience: September 22, 2023

Have access to a full library ..

Have access to a complete library rich in titles. Analysis, advice and proposal of artists’ titles according to my preferences.Holding of my listening statistics and made aware of new products.

Date of experience: September 14, 2023

I have subscribed Deezer since her ..

I have subscribed Deezer since its creation, I am lucky to pay it only € 5 per month, I find that it is a fair price to listen to music online, it was the price at the time it Can be over 15 years old.
Otherwise it’s really great, I love the fact that there are subtitles and translations in French for some groups.

Date of experience: 05 September 2023

More € 5 in 2 years

In 2022 Deezer increased 3 € its Familly monthly package by 3 € and then here is when 2023 rebelote, plus € 2 or less of 2 years 5 € . they take us for pigeons.
Bye bye Deezer . you forgot that you were not alone on the market

Date of experience: September 22, 2023

Deezer is part of my life

Deezer is part of my everyday daily life I have my favorite music pieces everywhere with me at any time without any advertising nothing and I manage to share with other people my musical culture and that for a certain number of years. Thank you again.