Emergencies Payments

During a stay abroad, if you have difficulty making a withdrawal or paying at a merchant, you can:

Contact us: the Banque de France at your service !

Why join us ? How to reach us ?
You encounter a banking or debt difficulty ? You have a question on tickets in euros or on another means of payment ?

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We provide the following public services:

– The right of access to bank incident files (checks, cards, or credits)

– The Infobanque service (*): you have a “banking” question (bank account, incident costs, means of payment, booklet, credit, microcredit, ….)) ? We give you any general information on the regulations and tell you to who turn you to settle your difficulty (we do not intervene in disputes). We provide the same insurance for insurance, only by phone or in writing.

– Information and certain services on tickets in euros

(*) Service for individuals only.

To join us, 4 solutions:

By phone, on our website, by mail or on site (we can welcome you in each department). Do not hesitate !

How to do ?

Online, on the internet

To submit a request, ask a question or make an appointment in one of our units. Click here.

BY TELEPHONE

For general information or make an appointment in one of our units.

Compose the 34 14, Monday to Friday, from 8am to 18pm. Price of a local call (not surcharged).

From abroad, compose the 33 1 73 03 34 04. Price of an international call (according to the operator’s rate and according to the country of appeal).

On site, in our units, present in each department

To submit a request or ask a question.

Our teams welcome you from Monday to Friday, at times that can vary according to the departments.

Ask by making an appointment on our site or by phone at 34 14

It is advisable to present yourself with an original identity document.

Banque de France Information Agencies and Information Agencies

BY LETTER

To submit a request or ask a question.

Bank of France
TSA 50120
75035 Paris Cedex 01

Important details about parts and tickets:

• The Banque de France does not change foreign currency. To do this, you can contact your bank, or to manual changers present in certain large cities or at certain airports. The Banque de France also does not carry out gold-sales operations with individuals or companies.

• IMPORTANT : Before moving to an exchange of damaged tickets, do not forget to provide the necessary documents: ID, RIB/IBAN of your bank account … Find the full list here.

Note, for overseas:

– Overseas, central bank activities whose circulation of parts and tickets are provided by the IEDOM (Euro) and the IEOM (Pacific Franc). Click here for more information for overseas departments and here for French Pacific communities.
– Overseas, it is advisable to make an appointment by calling the unit closest to your home (find here all our establishments)
– Overseas, it is advisable to send your letters to the unit closest to your home (find here all our locations)

Emergencies Payments

Postal Bank supports you for any urgency linked to your payments by card, check or species.

Problems with your bank card

In case of loss, flight or fraudulent use of your bank card, you can oppose 24/7:

• Directly from your application La Banque Postale on smartphone

• By calling 09 69 39 99 98 (free service + call price)

+33 969 399 998 Free service + Price of a call (1)

• For calls made from the international: +33 9 69 39 99 98 (free service + price of an international call to France)

+33 969 399 998 Free service + Price of a call (1)

• To make an operating challenge via your bank card

Problems with your checkbook

In the event of loss, theft or fraudulent use of a check or your checkbook, you can oppose Monday to Friday: 8 a.m. to 7 p.m. And Saturday: 8 a.m. to 12 p.m.:

• By calling 09 69 39 99 98 (free service + call price)

+33 969 399 998 Free service + Price of a call (1)

• For calls made from the international: +33 9 69 39 99 98 (free service + price of an international call to France)

+33 969 399 998 Free service + Price of a call (1)

You must immediately confirm your opposition in writing to the postal bank.

Problems with payment abroad

During a stay abroad, if you have difficulty making a withdrawal or paying at a merchant, you can:

• Contact the Délocage Service 24/7 Carte 24 and 7 at +33 1 45 45 36 39 (Free Service + International Call Price to France) Choice 2 to benefit from immediate assistance.

+33 145 453 639 Free Service + Price of a call (1)

Problems with a transfer

If you have detected a transfer of which you are not originally, you must secure access to your Internet Customer area as quickly as possible.

If you always have access to your Internet customer area:

Immediately change your password on your Internet customer area:

1. Go to the “My Profile” section then in “Authentication and Security”.
2. Select “Password”, follow the indications, fill in the entry fields, then validate.

Your password is immediately modified. For your password to be secure, it is important to avoid birth dates or other easily devable information. Finally, remember to change it regularly !

If you no longer have access to your Internet customer area:

Launch the password reset procedure. Complete the form with the requested information, and choose the sending of the provisional password by post. Access to your Internet customer area will be secured upon validation of your password reset request.

You can also contact our customer service (Monday to Friday from 8 a.m. to 7 p.m., Saturday 8 a.m. to 12 p.m.) at 09 69 39 99 98 to secure your Internet Espace.