Sowee contact and phone: customer service, troubleshooting, moving

Want to subscribe to an energy offer ? Need’information On the SOWEE connected station ? Consumers are spoiled for choice to contact the supplier. Depending on the nature of the demand, some means of contact are to be favored.

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Sowee contact and phone: customer service, troubleshooting, moving

SOWEE, The EDF subsidiary offers users to manage their energy consumption via a connected station all-in-one and an offer in natural energy. Whether for a change of contract Or to obtain information, Here are all phone numbers And contact means SOWEE in 2023.

How to join the right service ?

Here is a summary table of numbers to call Depending on the problem encountered or service requested.

Contact and associated phone number

Service	Phone number
SOWEE Customer Service	0 806 800 444
Change	09 74 59 44 77
GRDF (gas emergency)	0 800 47 33 33
ENEDIS (Electricity emergency)	09 72 675 0 + the department number

How to contact SOWEE customer service ?

Want to subscribe to an energy offer ? Need’information On the SOWEE connected station ? Consumers are spoiled for choice to contact the supplier. Depending on the nature of the demand, some means of contact are to be favored.

Contact SOWEE to take out an offer

At Sowee, it is best to subscribe online. To subscribe, it is essential to bring your PDL number. The consumer can also perform a Estimate of his consumption by fulfilling his online profile himself.

He can also contact Customer Service on 0 806 800 444, or be remembered in order to be directly put in contact with an advisor during his subscription.

Contact SOWEE to terminate and change supplier

In the event of resilization and change of supplier, it is not necessary to contact SOWEE. The new supplier automatically takes care of the termination of the old contract with SOWEE, which allows the consumer not to pay for fees. In the case of an energy supply termination, it is simply enough to bring your meter number. To terminate an offer related to the SOWEE connected station, The consumer will find all the information in the section “Help“from the supplier’s website.

How to terminate SOWEE ? To leave Sowee and change supplier, you can contact a Selectra advisor to ☎️ 09 74 59 22 94 .
Free reminder Announcement – SELECTRA Non -partner service of SOWEE

Call SOWEE Customer Service

�� It is possible to contact the customer service SOWEE on 0 806 800 444. This is a free service and a number not overtaxed. Based in France, This customer service is Available 7 days a week. Customer service is available Monday to Saturday from 8 a.m. to 8 p.m. SOWEE leaves the possibility to the consumer to be recalled on time and date of your choice: just leave your contact details.

In which case to contact SOWEE by phone ? Telephone contact is relevant when the consumer wishes to report a error on his invoice, subscribe to an offer, terminate his subscription, or when he has questions About his contract.

Send an email

�� Another possible option and if the answer is not expected immediately, theE-mail. There are 2 possibilities to contact SOWEE by e-mail:

• Send a E-mail At the address [Email Protected]
• Send a message via the dedicated form On the Sowee website

Online cat and social networks

�� It is also possible to communicate with a online advisor via the service of cat. To do this, just go to the Sowee website and click on start the cat. The Internet user can also record the conversation if he wishes to access it again afterwards.

�� For a instant response, Consumers can also turn to social networks from the supplier. Again, advisers are available Monday to Friday from 8 a.m. to 10 p.m., as is the weekend from 10 a.m. to 6 p.m. It is possible to contact them via their Facebook page, Twitter (@Sowee_officiel) or Instagram (@Sowee_officiel).

Send a post

✉️ Finally, consumers who prefer the way traditional can contact Sowee by Postal route at this address :

SOWEE Customer Service
5001 A Rue des Frères Lumières
Zac du Bois Rigault Nord CS 70001
62880 Vendin the old cedex

Call customer service: when to contact them ?

Depending on the time of day, it can be more or less fast to get in touch with a SOWEE advisor. Here is a summary of the time slots to favor or to avoid to contact customer service.

SOWEE Customer Service Availability

Waiting time	Monday	Tuesday	Wednesday	THURSDAY	Friday	SATURDAY	Sunday
Morning (8 a.m. to 10 p.m.)	AVERAGE	AVERAGE	AVERAGE	AVERAGE	AVERAGE	Farm	Farm
Morning (10 a.m. to 12:30 p.m.)	AVERAGE	Important	Important	Important	Important	Important	Weak
Noon (12:30 p.m. to 4:30 p.m.)	Important	Important	Important	Important	Important	Weak	Weak
Afternoon (2:30 p.m. to 6:30 p.m.)	AVERAGE	AVERAGE	Weak	AVERAGE	AVERAGE	AVERAGE	AVERAGE
Afternoon (4:30 p.m. to 6 p.m.)	Important	AVERAGE	AVERAGE	Weak	Weak	Important	AVERAGE
Evening (6 p.m.-8 p.m.)	Important	Important	AVERAGE	AVERAGE	Weak	Farm	Farm
Evening (8 p.m. and 10 a.m.)	Weak	Weak	Weak	Weak	Weak	Farm	Farm

I am a customer and I wish to contact SOWEE

A issue with the SOWEE connected station or the subscription ? Need a troubleshooting emergency ? A moving planned ? Whatever the situation, SOWEE remains reachable for its customers.

Problem with the SOWEE connected station

Consumers with a issue with their connected station SOWEE have several options to find help with SOWEE:

• By browsing the supplier’s website, customers can find a lot of information, especially in the section Help or a Faq has been established
• By contacting the customer service SOWEE on 0 806 800 444, reachable Monday to Friday from 8 a.m. to 10 p.m., and weekends from 10 a.m. to 6 p.m

Find consumer opinions on SOWEE as well as its offers.

Contact Sowee for troubleshooting

If the consumer has subscribed to the maintenance contract gas boiler with Sowee, just call the customer service on 0 806 800 444 (non -surcharged number + price of a local call).

However, if the situation concerns Electricity or gas installation, It is preferable to contact the network manager. Two scenarios arise:

• If the problem concerns electricity installation, You must contact the service ofEnedis At 9 72 675 0 (+ the department))
• If it is an emergency linked to gas, in this case it is necessary to contact GRDF on 0 800 473 333

What to do in the event of a move ?

When the consumer changes housing, it is necessary to to enclose the old energy contract and to reflect on the subscription to a new contract. To help him in his research, the consumer can directly call Selectra In order to select the best possible offer, on 09 74 59 22 94 . Announcement – SELECTRA Non -partner service of SOWEE

He must then bring the Name of the former resident accommodation in order to be able to more easily identify the counter in the next apartment, as well as a Rib.

Change your energy supplier and save 200 € on average by contacting Selectra

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Selectra recommends the classic Total Direct Energie offer.

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Move / change supplier

From Monday to Friday from 7 a.m. to 9 p.m., Saturday 8:30 a.m. to 6.30 p.m., Sunday from 9 a.m. to 5 p.m.