Contact us | Samsung Fr | Samsung France, contact Samsung: free number, customer service and complaints contacts
Contact Samsung customer service
Monday to Saturday from 9 a.m. to 8 p.m.*.
Need to have one of your Samsung products repaired ?
With the Smart Repair service, take advantage of a service and repair carried out by experts.
Before contacting assistance
The answer to your question may already be available on our site. Do not hesitate to consult the information below.
- frequently asked Questions
- Manuals
- Help for promotions
- Online repair
frequently asked Questions
Find the answers to the most frequent questions on your mobile, TV & Audio and household products.
Manuals
Download the latest drivers, manuals, firmwares and software for your products.
Help for promotions
You have bought a Samsung product eligible for a refund offer and you want to benefit from it and/or follow your request, click below.
Online repair
You can apply for repair outside the warranty and/or follow the progress of an online repair.
Self-assistance
Self -repair
Find out how to get the original spare parts to prepare yourself (out-of-warranty devices) some of the latest Samsung devices.
Samsung community
Visit the Samsung community to enjoy the tips and advice from other users – 24/7.
Remote service
Download the Smart Tutor app for assistance wherever you are as if you were in a Samsung service center.
Samsung Members
Use the SAMSUNG MEMBERS application to diagnose your SAMSUNG device (smartphone, tablet or connected object), or send an error ratio to our assistance team.
Samsung Shop
Phone
For any questions related to the purchase or rental of a product on the official Samsung Shop store.
Monday to Saturday from 9 a.m. to 8 p.m.
At the national rate in force.
Live cat
Monday to Saturday from 9 a.m. to 8 p.m.*.
During your navigation on Samsung.com, our agents remain available via the cat logo at the bottom right of your screen.
*Acceptance of cookies is necessary to exchange with our experts via the live cat.
We will answer you within 2 working days.
FAQ Shop
All the answers to your questions.
Product support
Live cat
Monday to Saturday from 9 a.m. to 8 p.m.*.
*Acceptance of cookies is necessary to exchange with our experts via the live cat.
We will answer you within 2 working days.
Applications and services
Samsung Account – Find My Mobile – Galaxy Store/Themes: 08.05.22.00.59
Samsung Health Monitor – Samsung Wallet: 01.83.82.04.09
Samsung Rewards: 08.05.50.45.04
Deaf and hard of hearing accessibility
Exchange by Live Chat, in completed spoken language, via transcription or in French sign language (LSF) with an advisor.
Phone
To facilitate the grip remotely please install Smart Tutor.
For any questions related to a product, its use, its repair as well as for requests related to reimbursement offers.
From Monday to Saturday, 9 a.m. to 8 p.m. At the national rate in force.
For any questions about printers, please consult the HP website.
Samsung approved service centers
Find the service center closest to you.
Whether for repairing or helping and advice, more than 70 Samsung approved centers in France are there to help you.
Assistance for professionals
Phone
For assistance adapted to your business.
Monday to Friday from 9 a.m. to 6 p.m.
Business support
All assistance solutions for professionals.
Resort to mediation
In accordance with article L. 612-1 of the Consumer Code, you can use free of charge at the mediation service of the Center for the Consumption of Consumption of justice conciliators (CM2C), which we note, via the form, by e-mail by contacting [email protected] or by post to CM2C address – 14 rue Saint Jean – 75017 Paris, for any complaint.
It is recalled that the use of mediation is only possible on the condition that your complaint has not been examined beforehand by a judge or another mediator, and that it has already been the subject of an appeal with our customer service.
Mediation does not apply to disputes between professionals.
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Contact Samsung customer service
Here are the details to call Samsung customer service for free with its non -surcharged phone number. This information was found on the site, the CGV of the company or provided by the NonsurtaX community.com: Tell us via the voting system below if the number worked so that we correct if necessary !
 Free number |
 Telephone menu |
 Contact means |
 Disputes and complaints |
 Frequently asked Questions |
 TRO SAMSUNG |
 Accessibility |
An important question or complaint?
An important question or complaint?
Call Samsung and save at
An important question or complaint? Call Samsung and save at
Non -surcharged number:
This non -surcharged telephone number to call Samsung (which corresponds to the surcharge 0825086565) is free from a landline and a mobile and reachable from abroad
How was the call ?
Internet users’ opinions: 82.33 out of 100 based on 645 votes
The Samsung telephone menu
Before talking to a Samsung advisor you will have to use a voice menu, save time by discovering it below:
Type 1 if you are an individual
Type 2 if you are a professional
• If you want to be related to customer accounting type 1
• If you want to be put in touch with the administration of sales type 2
• For any other request type 3
All means to contact Samsung
Samsung has only one phone number. He has social networks, emails, etc . Depending on your situation one line can be more suitable than another. To help you contact Samsung, here is a summary table of different channels to reach customer service:
| The best ways to reach Samsung | |
| ✈ Call Samsung from abroad | +33144047000 |
| �� Sourd and hard of hearing | LSF – LPC – Your |
Other means replacements The Telephone Block ————>
Dispute or complaint:
Samsung consumer service and mediator
In the event of a Samsung problem you must first contact Samsung customer service to the phone number 0144047000
frequently asked Questions
What are the Samsung customer service hours ?
You can reach an advisor from Monday to Friday from 9:00 a.m. to 7:00 p.m
How to contact Samsung customer service from abroad ?
If you are outside France, abroad, you can contact customer service at +33144047000, call billed at the cost of a communication to mainland France. To know this price, look at the SMS received during the border passage. Watch out for time difference compared to customer service opening hours !
Accessibility
You are deaf or hearing?
Samsung provides deaf and hard of hearing a dedicated space to contact a specialized customer service advisor.
LFPC spoken French language composed
To exchange with a Samsung advisor speaking in the French language completed.
Hours: Monday to Friday from 10 a.m. to 12:30 p.m. and from 1:30 p.m. to 5.30 p.m
LSF French sign language
To exchange with a Samsung advisor speaking in French sign language.
Hours: Monday to Friday from 10 a.m. to 7 p.m. and Saturday from 10 a.m. to 1 p.m. and from 2 p.m. to 6 p.m
Simultaneous written transcription
To chat with a Samsung advisor in writing or with simultaneous written transcription.
Hours: Monday to Friday from 10 a.m. to 7 p.m. and Saturday from 10 a.m. to 1 p.m. and from 2 p.m. to 6 p.m
This service is provided by the company: DEAFI
Other contact sheets for Samsung
Here are the companies whose name coinant with the one you are looking for. They can be useful in your search for a non -surcharged phone number to be able to reach it for free and abroad:
| Company | Address | Number |
| Samsung | 0144047000 | |
| Samsung | 0144047000 | |
| Samsung | 0148630000 | |
| Samsung Customer Service | 0148630000 |
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