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With SNCF Advantage or Freedom cards, benefit from at least 30 % reduction, including prem’s.

Contact trainline

Our telephone information service puts you in touch with the requested service. Our advisers are available by phone at the number below.

Phone number to be put in contact:

* The 118 707 is a telephone connection service independent of brands. Price conditions are available on Infosva.org and on www.number-118.Fr.

Trainline (formerly Captain Train) is an online platform allowing travelers to buy their train and bus tickets, for journeys in France and in the rest of Europe. Several reasons can push you to want to contact Transelline: Refund request, delay problems, exchange of a ticket, payment, error on the ticket, etc.

Here are the various ways to contact Trainline.

Contact trainline on the phone

The train support can be reached on the phone by making up the 01 73 44 07 86 . This issue is open every day of the week and weekends.

However, note that if you have bought your ticket on another platform (SNCF, Eurostar or Flixbus for example), you will have to see it directly with it in the event of a problem.

Contact trainline from their site

In the case of a refund request, the easiest way to proceed is undoubtedly to go directly via the trainline website.

Go to “My reservations” then click on the ticket concerned. Then select “Manage my reservations” then “is it repayable ? »». You can then directly know if your ticket is eligible for a refund.

Also remember to consult the FAQ available on this site with the most frequently asked questions. You may be able to find the answer to your questions.

If your request concerns a trip to the UNI Royam, rather go through the English version of the site.

Contact trainline by email

Trainline provides her travelers with a Online form.

Do not hesitate to provide as many details as possible (reservation reference, date and region of the trip concerned, reason for contact: refund, exchange modification, etc.) so that your problem is solved quickly.

Trainline undertakes to return to you by email only one day after sending your message via the form.

Contact trainline via instant cat

By going through the English version of the site, you can directly join an advisor thanks to the cat service instant.

This service is open every day of the week, from 8 a.m. to 10 p.m. (English time, therefore from 9 a.m. to 11 p.m. in France).

Contact trainline on her social networks

Customer service can also answer your questions if you send them a message on their accounts on social networks. You can send a message in public or private, in any case, you should get an answer very quickly on these platforms.

Customer service is notably present on:

• Facebook: @Trainline.Fr .
• Twitter: @Trainline_fr .

The company is also present on Instagram (@Trainline) but you will then have to contact them in English.

Contact trainline by mail or on site

Finally, Trainline has a window in France, in Paris, located at 20 rue Saint-Georges 75009 Paris.

To get there or send them a letter, so it is at this address.

Contact sheet published in the category “Contact Transports et Voyage” on December 21, 2020.

You are on the Contact-Telephone site.com, please take into account that leaving a comment here will not allow you to contact the company you want but write a message publicly on this contact sheet, give your opinion, ask for help or even answer to other people.

Leave a comment Cancel the answer

7 comments on “Contact trainline”

Carine February 16, 2023 at 12 h 07 min

Hello I made my reservation this morning already paid I was said that I must have my ticket paid by email that I have not received so far I would like to know where my reservation cordially

Guillaume January 25, 2023 at 2 p.m. 13 min

Following the cancellation of trains, I have been trying my journeys since December 3, 2022. Impossible to contact them and impossible to obtain a refund.

Anonymous December 27, 2022 at 9 h 46 min
Unable to buy on their site.
Anonymous September 29, 2022 at 10 h 11 min

A train canceled in anticipation of the heat wave and trainline which does not want to reimburse the tickets ! What very dishonest behavior . I transmitted to 60 million consumers !

Anonymous June 3, 2021 at 1:01 p.m
Impossible to contact them by any means whatsoever and the site does not work either !
Anonymous April 28, 2021 at 7 h 06 min
We cannot pay on site tickets.
how to do
Anonymous April 24, 2021 at 5 h 31 min

Hello, impossible to contact trainline by email or by phone. The site does not work. It is not interactive !

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Contact means

Different possibilities are often highlighted when you want to contact a brand or a business, here are the most common means.

Contact customer service by phone

Contact a social media advisor

Send a mail in LRAR

Send an email to the desired service

Go to agency or store

Consult the Questions Fair (FAQ) online

The latest contact sheets

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The different services

Each company or organization offers different services for more clarity, this makes it possible to meet customer expectations best. Here are the most widespread services.

Customer service to contact an advisor

The service-after-sale for a technical concern

The complaint service in the event of a problem

The assistance service for a help support

Online support to be troubled

24/7 emergency service in the event of an urgent problem

We do not, of course, have the contact details of each company in France. In order to complete our contact information, you can go to the Yellow Pages website, directly on the company’s website (usually in the “Contact us” section) or even on the directory of public services. We update the contact sheets regularly, new business are added daily.

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We have also set up a specific category for complaints in order to facilitate access to the various complaint procedures.

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Travel serene and in all simplicity

Inoui, ouigo and intercités TGV tickets can be reimbursable without cost up to 3 days before departure until 07/03.

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Buy your tickets at prices set by carriers, at no additional cost.

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They are all accepted, such as your loyalty cards.
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The Leader App to travel by train and bus to Europe

Trainline walks even better when you use our application.

Download the application

Or continue on our mobile site.

Trainline walks even better when you use our application.

Download the application

Or continue on our mobile site.

Travel serene and in all simplicity

Trainline walks even better when you use our application.
Or continue on our mobile site.

They trust us. We sell their tickets.

All tickets. One window.

We sell all the tickets you are used to buying in France
And all those you may need abroad.

It’s simple and that’s all.

Consult the train schedules and the price of tickets in a clear interface. We compare the prices of several carriers, so that you do not have to do so.

Very high speed. As soon as the ticket is purchased.

Find and pay your tickets on our site in less time than it takes to lose patience on an ordinary site. About 58 seconds.

Without ad and without reproach.

By choosing to sell only tickets, we had to leave certain things aside, such as hidden costs and incomprehensible errors.

How it works ?

Payment

We take care and secure your purchases
As if they were priceless.

Tickets

You get a cardboard ticket to withdraw from the station
or an e-beillet to print at home.

Travel at reduced prices

With SNCF Advantage or Freedom cards, benefit from at least 30 % reduction, including prem’s.

Ask our users advice.

All world marketing will never replace what our users say about us.
They are still the best of our service.

Go up on board !

Stop taking the head. Take the train.

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Each month, more than 16.5 million people visit trainline sites or applications. Download the app.

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