Bouygues Télécom network breakdown today: what to do

You are Bouygues Télécom customer and you sometimes encounter network problems ? In order to know what to do in the event of a breakdown, it is first of all necessary toIdentify nature of it.

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Here are the right reflexes to adopt: 1) Turn off and turn on your phone 2) Check cell data 3) Reset network settings

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*Information concerning the state of the mobile network in mainland France. Access to the service can be assigned by environmental conditions (building, climatic conditions, etc.). For access to the mobile internet, the flow to which you access varies at every moment depending in particular the number of simultaneous users on the network, from where you are located and your terminal.

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Bouygues Télécom network breakdown today: what to do ?

You meet a Bouygues network breakdown today ? Contact a Bouygues advisor is generally the first reflex of customers. However, breakdowns can often be resolved using very simple solutions. Find here the procedure to follow in the event of a Bouygues network problem.

• The essential
• Check the connections and settings of his box as well as his smartphone.
• Check the mobile coverage by Bouygues Télécom and perform a debit test.
• Use it Guaranteed Internet Service By going to its customer area to solicit the unlocking of an additional 100GB or the loan of a 4G key.
• Request compensation In the event of an extended breakdown by contacting Bouygues Telecom customer service.

What are the different types of Bouygues network failure ?

You are Bouygues Télécom customer and you sometimes encounter network problems ? In order to know what to do in the event of a breakdown, it is first of all necessary toIdentify nature of it.

The mobile network

Bouygues Télécom is one of the major operators in France. It has its own network and allows you to send SMS and MMS. It also allows you to make calls. If you can no longer carry out these actions, it can be linked to a Bouygues network cut.

4G or 5G mobile internet connection

Thanks to 4G and 5G, it is possible to browse the internet directly from your smartphone without the need for a fixed internet connection. If you realize that you can no longer use the Internet in 4G or 5G, you may Bouygues 4G breakdown be recently occurred around you.

Fixed Internet connection (WiFi)

Your BBOX subscription allows you to benefit from a fixed connection within your home thanks to an Internet box. This connection also grants you access to other services available with your subscription such as television, which is using the Internet more and more. If you are no longer able to use these services or even navigate the Internet, it may be a general breakdown, But it can also be simply linked to a Dysfunction of your Bbox.

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What to do when I don’t have a Bouygues Telecom network ?

When you realize that you no longer have a Bouygues network, it is essential to check different elements that can inform you about the source of the problem.

In the event of a breakdown, check the connections and settings of your equipment.

If you no longer have a Bouygues Internet connection, it is first of all important to Check the connection of your cables and the settings of your smartphone. Some breakdowns sometimes come from a bad installation or erroneous settings.

• Identify them color lights of your Bbox or any error codes, and their meaning. You can then follow the instructions provided in the user manual of your Bbox.
• Make sure your cables are well connected, then try to Disconnect and reconnect your Bbox.
• Reset your Bbox Thanks to the reset button located at the rear.
• On your phone, also check your configuration and do not hesitate to Reset network settings From the setting menu.
• Also try to turn off and restart your smartphone manually (without going through the restart function).

These procedures often solve a good number of network problems. If the problem persists, it may be linked to a Bouygues breakdown in your residential area

Check the Bouygues mobile cover near you

When a network cut occurs, the first thing to do is Check the mobile coverage from Bouygues Télécom in your residential area. The Bouygues network covers more than 99% of the population, or 93% of the territory. Nevertheless, the network coverage can sometimes vary depending on the location: you can then examine the coverage of the network thanks to our dedicated page. This card will allow you to know if you are well in an area covered by the Bouygues Telecom mobile network.

In the event of an internet breakdown, test the Bouygues network thanks to the debit test

If a Bouygues network failure occurs near you, the connection speed can be considerably altered. To find out, carry out our Bouygues Internet debit test fast and free from your computer or mobile. In this way, you can assess the quality of your Internet connection by obtaining information on:

The ascending flow (MB/S	The downward flow (MB/S)	Latency or ping (milliseconds)
Data flow speed sent from your computer	Data flow speed received by your computer	Deadline required to send files from your computer to another device
The more he is pupil, Best is your connection	The more he is pupil, Best is your connection	The more she is low, better is your connection (50 milliseconds in ADSL and

This simple and easy connection test to perform will allow you to know if the problem is directly linked to your device or to your Internet connection. Thus, you can also compare the results you get with the theoretical flow levels announced by Bouygues.

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How to know if there is a Bouygues network incident near my home ?

Once you have verified the mobile coverage and carried out the network test, you can then find out about the Bouygues Telecom general breakdowns around you. You can first consult the social networks de Bouygues (Facebook, Twitter), on which you will likely see user comments encountering the same problem. By going to check these pages, you will be able to find out more about the breakdown of the breakdown thanks to the regular updates of the operator.

You can also go to the DowndeTector site.FR, which lists the general breakdowns in progress thanks to customer reports. These comments generally provide information on the nature of breakdowns. Besides, if you notice that a Bouygues network incident has just occurred, do not hesitate to report it on this site.

Finally, the page network weather From the Bouygues Télécom website also allows you to inform yourself about real -time network failures.

Contact Bouygues Télécom customer service

If a network failure persists after several hours, you can contact Bouygues Telecom by phone (614 from a mobile and 1064 from a fixed). A Bouygues advisor will be able to enlighten you on the period for resolving the breakdown. It is also possible to discuss directly with an advisor via the live chat of the Bouygues site, with customer service Open every day from 8 a.m. to 10 p.m. You can also go directly to the store to meet a Bouygues Telecom advisor. In order to avoid peak hours, it is generally advisable to make an appointment.

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How to continue using the Internet in the event of a BBOX breakdown ?

Thanks to the guaranteed internet service, Bouygues Télécom provides you with recharging your mobile data up to 100GB In the event of an extended breakdown (depending on your subscription). THE Loan of a 4G key is also possible.

• To take advantage of the 100GB offered it is necessary to go to your Bouygues customer area and go to the page Guaranteed Internet Service. Then activate the sharing the line From your phone settings.
• To obtain a Bouygues 4G key, The request must also be made in your customer area. You will be able to recover the key directly in the store or have it delivered to your home. It will allow you to enjoy 100GB of the Internet on all your devices. However, it will be necessary to return it In Bouygues Télécom as soon as the breakdown is resolved, at the risk of being applied penalties on your next invoice.

Make compensation in the event of a Bouygues network failure

Like all telecommunications operators, Bouygues Télécom has an obligation of result. The telephone and internet being now essential means of communication on a daily basis, a Bouygues Telecom failure and the loss of connectivity for an entire day can be very detrimental to subscribers, all the more for people practicing teleworking. This type of incident can give rise to a financial compensation for the period during which you did not have access to the network. On the other hand, it will be only possible in the event that the failure comes from an external element at your home.

In this case, First contact Bouygues customer service. Without response from them, you can directly write to the Bouygues Telecom, TSA 59013, 60643 CHENTILLY CEDEX consumer service service. In your letter, it is essential to indicate your contact details, your line number and the reasons for your request. Also remember to keep a double of this mail. Please note, if you have not contacted your customer service beforehand, your request will not be processed by the consumer service.

If your problem is still not resolved after these multiple contact or unanswered attempts on a month, it is then possible to enter the mediator of electronic communications on the Mediation-Telecom site.org.

In the event of a persistent network problem, change operator you face breakdowns on the Récurvant network ? In this case, you can choose to change operator, But you will first need to terminate your Bouygues Telecom contract. If you want to have more information on other operators and offers adapted to your needs, Contact Selectra by phone (free service) To get the help of an advisor.

The Total Bouygues breakdown in Villeurbanne resolved

During the night of May 30 to 31, the Territoire de Villeurbanne experienced a total internet breakdown: no Wi-Fi, no mobile data. So no email, sms, internet … The phone is only used to telephone, a shame !

After a first announcement of a return at 10:30 am from the network, several Internet users told us, however, still encounter great difficulties, with an intermittent network. Contacted by Lyon tribune, Bouygues says that “The localized breakdown is linked to a cut of the electricity network. Bouygues Telecom and Enedis network teams have been fully mobilized since this night to restore the network as soon as possible. »»

This Wednesday, May 31 at 3 p.m. Wednesday, the breakdown was officially announced as resolved by Bouygues.

A large sector affected

According to our testimonies collected, on an east-west axis, the breakdown impacted Villeurbanne to the west to Flachet, in the east until the 6th arrondissement of Lyon at Garibaldi, from rue Tête d’Or. We were also told the existence of this problem on the 3rd arrondissement of Lyon, Part-Dieu sector, and even in Vaulx-en-Velin Village.

According to our information, there was a (big) concern on a Bouygues de Villeurbanne antenna. She had to be cut to avoid more serious technical concerns. A crisis cell is under work at Bouygues.

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