CONSO monitoring: Follow and master your mobile, internet or fixed consumption

To find out the communications included in your consulting your Customer Space Package Your offer>Detail mobile package or consult the documentation and the prices of offers being marketed.

CONSO monitoring: Mobile Internet

CONSO monitoring allows you to follow your mobile internet consumption day by day. Consultation can be done from the web or from your mobile.

When you consume all of your mobile internet envelope, your flow is reduced or blocked depending on the type of package held.

You can follow your mobile internet consumption, estimate your consumption in advance or reload your mobile internet package thanks to our advice when you wish.

Users with an airbox 4G+, the consultation of the consumption monitoring is done from the Airbox administrator interface.

What do we see in the consumption follow-up ?

Consumption monitoring Indicates how much you have consumed mobile internet over the current period, from the reset of your package until the day of consultation.

It also tells you what date your package is reset. It also gives you the possibility of recharging your package if necessary.

1. Date of resetting your package.
2. Remaining mobile internet credit.
3. Access to recharging proposals.

How to access the consumption follow -up ?

• On your mobile with the Orange and I application.

• From your customer area by the link monitored consumption of your mobile contract.

What are the uses that consume mobile internet ?

On a smartphone, several types of uses can generate internet connections such as:

• Internet navigation.
• Watch streaming videos.
• Email recovery.
• Applications connected to the Internet (ex Facebook, Twitter, Geolocation Service, etc.).
• Downloading apps or music.
• Automatic update of your applications.
• Connection sharing with other devices.

Example of consumption per month:

How to estimate your mobile internet consumption ?

To avoid being in a restricted internet situation, you can:

• Estimate your consumption beforehand thanks to our rule.
• Consult the consumption of your customer area to know the volume of mobile internet consumed on average per month.

What are the solutions to increase my mobile internet envelope ?

Every month you have a certain volume of mobile internet according to your package (5GB, 10GB, 50GB etc. )).

• Temporarily increase your package by recharging it with an internet pass when your Internet credit is exhausted.
• Increase the volume of your package by subscribing to a monthly internet option.
• Change.

How to recharge or enrich my mobile internet package ?

• By going directly to the online store.
• By clicking on the Recharge button for your consumption follow -up.

CONSO monitoring: Follow and master your mobile, internet or fixed consumption

The consumption follow -up allows you to follow your daily consumptions until your next invoice. It gives you visibility on the consumption included in your package and on those that generate offset. It also allows you to access the details of the communications of the current period or the past period corresponding to your last invoice..

The consumption displayed in your consumption follow -up correspond to the use you make of your line from your last invoice.

You find there the history of your calls, your mobile internet consumption, your consumption out of package, your multimedia and SMS purchases+.

We explain its operation to you, what are the different sections that make it up and how to access it.

Access your consumption follow -up

You can follow your consumption on the web in your customer area, or thanks to the Orange and I application from your mobile, or by calling #123 #, or by dialing 3000.

To manage your fixed offer in your customer area, you need an orange account.

From a computer

From the home page of your contract, click on Followed Conso.

You must be identified in your customer area. If necessary, see the page to find your identifier.

From your mobile with Orange and me

2- Launch the application Orange and me And identify yourself if necessary with your Orange mobile number or Orange email address.Fr.

3- From the home page of your contract, click on Followed Conso.

Since #123 #

1- Cons up # 123 # from your mobile.

2- In the Menu Type the number corresponding to the choice Consumer monitoring detail.

3- Your consumption follow-up then appears on the screen.

4- Then select the details of the consos of your choice according to the offer you hold.

# 123 # works exclusively for Follow consumption of mobile lines.

Since the 3000

1- Cons up the 3000 and let yourself be guided.

The 3000 works exclusively for Follow the consumption of fixed lines.

The sections of your mobile consumption follow -up

Mobile internet

Indicates how much mobile internet you have consumed over the current period:

• Consult the results of your communications in your customer area to find out Your Internet consumption over the last 6 months.
• You can also consult our page to understand what generates internet traffic on your mobile and estimate and master your consumption.

Out package

This section informs you about the amount of your communications that are not included in your past pass from mainland France and from abroad or overseas.

1. Communications beyond the package which is the communications issued when your package is exhausted (does not concern unlimited calls of calls).

For example: you have a 1 hour package and you call 1h30. The 30 minutes of additional communications are billed in addition to the package, at the rate in force according to your offer.

2. Outdraft communications that are those that do not fit into the framework of your package.

• Calls made to surcharged numbers.
• Surcharged sms.
• Calls abroad or from abroad not included in your package.
• Mobile internet connections not included in your package.
• Multimedia purchases made in the last 30 days.

Calls

Indicates how long you consumed in telephone calls during the current period.

To find out the communications included in your consulting your Customer Space Package Your offer>Detail mobile package or consult the documentation and the prices of offers being marketed.

If you have changed your offer during the billing period (between two invoices), the consumption monitoring restores you the communications of the old offer and the new.

SMS/MMS

Indicates how much you have consumed SMS and MMS over the current period.

If you have unlimited SMS/MMS in mainland France, the number of SMS and MMS sent over the period is not communicated.

Mobicarte recharging or blocked package

Indicates the type of recharge purchased, the credits available on the prepaid account and the validity date of the recharges.

From abroad

If you have subscribed to a pass abroad a new section appears allowing you to follow your consumption made abroad which are included in the pass.

The sections of your Livebox and Fixed Line Consumer Line follow -up

Your consumption monitoring is made up of communications included in your subscription, and paid communications, that is to say communications outside and beyond the package. To find out the communications included in your subscription, consult your Customer Space section Offer and options> Internet at home in detail, or consult the documentation and the prices of offers being marketed.

Paid communications

Communications outside and beyond the package:

1 – Excluding communications are those that do not fall within the framework of your package. It can be for example:

• Calls to mobiles if they are not included in your subscription.
• Calls abroad if they are not included in your subscription.
• Calls to surcharged numbers.
• Online purchase with internet+.

2 – Communications beyond the package are the communications issued when your package is exhausted. Their price depends on the price offer you have chosen.

For example: you have a 1 hour package towards mobiles and you call 1h30. The 30 minutes of additional communications are billed in addition to the package, at the rate in force according to your offer.

Calls

Calls included in your package. You visualize:

• The total duration of the package.
• Your current consumption in the form of a progression bar (except for unlimited call packages)

Details of your communications

You can access the details of your communications from the current billing period from your consumption follow -up, by clicking on see detail.

You can also consult the details of the previous period, including for your calls included in an unlimited offer.

This information is kept for 1 month. If you want to keep them beyond, we recommend that you download or print them.

If you want to visualize in full the numbers composed during the period, you must first subscribe to the detailed invoice at 10 digits.