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For Cut a micro SIM in nano sim free You yourself must have:

Free SIM Card Change: in a terminal, in store or on the Internet

You are a free mobile customer and you need information on the change of SIM card ? You want to know in which cases you have to change Sim, by what means, and how much it costs ? This article answers your questions.

You want to take out a mobile package offer with freebox ?

Free Jechange Service

You want to take out a mobile package offer with freebox ?

• The essential :
• Free SIM card changes are mainly In case of loss or theft of your mobile and when You need a new SIM format.
• You can Change Sim Free Sim Card to your Customer Area.
• It is possible to order a new SIM card in Free service free terminals.
• Free SIM card renewals are invoiced 10 €.
• It is also possible to order an esim.
• Free does not offer triple cut Sim cards.

Change SIM Free SIM card in the event of loss or theft of your mobile

If you have stolen your mobile or lost it, you can directly Deactivate your Free SIM card on your customer area, In addition to ordering a news that will be delivered to your home. You will have the choice to deactivate your SIM card immediately or not, but it is advisable to do it immediately to prevent your mobile package from being used by someone else.

Here are the steps to follow :

1. Connect to your Subscriber space Using your 8 -digit identifier and password (if you use your smartphone, be sure to display the classic version of the Subscriber Space).
2. Go to the section My account Then select My offer.
3. Then choose Order a new SIM Before clicking on + Then select Mini, micro or nano sim In response to the question What type of SIM format do you want ?
4. Click on Your current SIM card is lost or stolen ? Hang your line and select Yes, I want to suspend my line In the drop -down menu to request the suspension of your line.
5. Confirm your request by finally clicking on the button To validate.

Your SIM card will be issued by post in the following days. You will have to activate it from your Subscriber space (section my orders).

The costs linked to this request for renewal amount to 10 € and will be added to your next free invoice.

You can also renew your SIM card in a shop equipped with a free terminal (see below in the article for more information on this).

Namely if you request the line suspension, it will be automatically and instantly rendered inoperative, to avoid its fraudulent use by a third party. Your line will be functional again when activating your new SIM card.

You want to subscribe to a Free Mobile + Freebox offer ?

Free Jechange Service

You want to subscribe to a Free Mobile + Freebox offer ?

Change Sim Free Sim Card format: how to proceed ?

Why change the format of your free SIM ?

The Free Sim card is essential for free subscribers, and this Whatever the type of mobile plan to which you have subscribed. Indeed, the latter allows you to benefit from the services of Free: it is thanks to it that you can call, send messages, back up files and navigate the Internet using your 3G or 4G.

When you subscribe to a Free subscription, Xavier Niel’s operator provides you with a SIM card. You just have to configure it (define a PIN code, etc.) via your phone settings to access the network. But This SIM card can be of different sizes : Mini, microphone or nano. This size must correspond to the one that is provided by your mobile.

The problem is that Not all mobiles require the same SIM card size Depending on their seniority and technology. So, if you change your phone, you may need to change the format of your SIM card if the latter does not correspond to your mobile.

Namely if most operators offer triple cutting sim cards, which allow you to change your mobile without having to change your SIM each time, this is not the case with free.

Can we change sim card format at free ?

If you want to change your SIM Free card format, you must order a new one via your customer area.

1. Connect to your Free subscriber area Using your 8 -digit identifier and password.
2. Click on the link Sim lost or stolen ? Sim format to change ? Order a new. A window Order a new SIM card appears.
3. For which line would you like to send a new SIM ? Choose the line concerned by your request from the drop -down menu.
4. The question What type of SIM format do you want ? appears. Indicate it SIM card format that you wish to receive (by default, classic SIM). For example, choose Nano SIM (if you have a compatible phone);
5. The question Your current SIM card is lost or stolen ? appears. Click on No.
6. Confirm your request by finally clicking on the button To validate.

Namely your old SIM card is deactivated at the time of First use of the new SIM card.

Change SIM Free SIM card in the event of a breakdown or malfunction of your SIM card

When Your access to the Free network works badly, The problem can come of your mobile or your SIM card. This has several consequences, such as the fact that your calls are cut or your SMS do not send each other, and that your connection to the mobile internet in 3G or 4G is very slow.

If you encounter these difficulties with your free subscription, Check that the malfunction comes from your SIM card and not your smartphone. It can be a simple bad contact or a more important failure. To find out, start with Turn off and restart your mobile. If you find no improvement, Remove the Free SIM card and replace it in its support. You can also Try it on another phone If you have one at your disposal. If the same connection problems persist, the SIM card can originally be.

To solve the problem, you must contact Free. An advisor will support your request and take care of replacing your SIM card, normally free, If necessary.

You want to take out a Freebox offer with mobile package ?

Free Jechange Service

You want to take out a Freebox offer with mobile package ?

Change SIM Free Borne Card: How to Make ?

If you cannot order your Free SIM card via the Internet, or you prefer a faster solution, then you can use a Interactive terminal free.

What are the free terminals for ?

Free terminals have been around for a few years. Free terminals are approved by the group of bank cards, attesting to compliance with security requirements.

They have several functions:

• Subscribe a mobile plan Very quickly: the subscription is immediate and the SIM card is already activated, ready for use (for non -simlocking phones).
• Recover a SIM card in the event of a format change (nano-sim …) in less than 3 minutes.
• Regularize a subscription in the event of unpaid (For these operations, you will need your free identifiers).

For a SIM card renewal (following a terminal change) and for all other cases, the price is € 10.

Where to find a free terminal and what do you need on site ?

Free terminals are self-service accessible either in Free center (Free shops), either in Proximity points of sale (Press House and Mag Press).

To order your new SIM card, simply have a Bank card and let yourself be guided by the different steps displayed on the touch screen.

Namely a SIM card has an average lifespan From 4 to 5 years old, But problems can sometimes occur earlier.

How to use Free terminals for a change of SIM card ?

The use of free terminals is very simple since orders are made in all autonomy and only take a few minutes.

The screen is tactile. Simply choose what you want according to what is indicated on the screen, then proceed to payment by credit card. You can then recover the SIM card (Mini Sim, Micro Sim or Nano Sim of your choice according to your mobile). The new SIM card is automatically activated But it is necessary to have access to its old SIM card (an SMS code is sent to it). If you no longer have access to your old SIM card, it is then imperative to go to the store or to call the Free Customer Service.

Once the transaction has been carried out, a ticket summary prints on the terminal. This ticket provides important information (your identifiers for managing your account, the call number for assistance, etc.), it is therefore useful to keep it preciously.

In the event of a problem (not distributed SIM card or not activated service), the transaction will be automatically Refunded within a few days By credit on the bank card (no ticket broadcast). The bank card can be removed manually at any time even in the event of system failure.

What should you know if you subscribe to a new package on a free terminal ?

If you want to stay at Free but change your plan (like going from unlimited free package to package € 2), you don’t have to change the SIM card. In the event of a change of operator, you can make a portability. This will allow you to Keep your current mobile number, Despite the change in your SIM card.

While waiting for this portability to be effective, Free will offer you a temporary number which will allow you to make and receive calls and SMS before the effective recovery of your number.

The temporary number will be indicated On the ticket provided by the terminal at the end of your subscription.

Change free sim card in store you can completely Change your SIM card in a free center without going through a terminal. It depends on your preferences and your desire to be supervised or not by an advisor. In store, the SIM card will be given to you immediately and the latter will be, as via the terminals, already activated. To find a Free store near you, do not hesitate to click on this link.

The change SIM free card without losing your contacts, it is possible ?

Save your contacts via your old mobile

If you have kept your old mobile and your old SIM card, you can export the contacts stored on your old SIM card directly on your mobile. Once it is done, follow the steps listed below. Please note, this method only works if your old SIM card and the new one have the same format.

1. Insert the new free SIM card in your old phone.
2. Once the phone under pressure, appointment in your repertoire (or contacts). In the menu options Or settings, Select all your contacts and choose export Or Copy to the SIM card.
3. Once the operation is completed, Turn off the phone and insert the SIM card into your new phone.

After switching it off, see your directory in which your contacts should be displayed. Otherwise, Activate the option to display SIM contacts (often represented via the presence of a small SIM card).

You want to subscribe to a Free Mobile + Freebox offer ?

Free Jechange Service

You want to subscribe to a Free Mobile + Freebox offer ?

Use the Google Cloud Service

Synchronize your contacts on your Android mobile

If you have an Android smartphone, in principle, All your contacts are automatically synchronized with your Google account. To force a synchronization of your contacts with your account, you must:

1. Go to the Settings of your mobile.
2. Choose Google accounts.
3. Select your Main gmail address.
4. Click on Three small points at the top right of the screen to display the menu allowing you to synchronize your account.

Synchronize your contacts on your iPhone

If you have an iPhone, here are the steps to follow:

1. Go to the Settings of your iPhone.
2. Select the menu Email, contacts, calendar.
3. Add your Google account.
4. When your device asks you what you want to synchronize, think of Select contacts. The contacts of your iPhone will then synchronize automatically with Google Contacts. Unfortunately, it is not possible to follow the progression of synchronization, we therefore advise you to be patient.

In case this option does not work, you can also Export your contacts manually using iCloud or iTunes. To make manual export, it will be necessary:

1. Go to the site iCloud.com.
2. Go to the page Contacts of the site.
3. Export to Vcard format All your contacts or a selection thanks to the cog -shaped icon bottom left of the screen.

In the second case, you can also:

1. Connect your mobile to your computer.
2. Open iTunes.
3. Select your iPhone in iTunes and Synchronize your contacts with Google Contacts From the tab Information. You can also use iTunes or iCloud to back up your mobile data without going through a Google account, it all depends on your preferences.

You are looking for a freebox + mobile offer ? Discover the Internet + Mobile offers available and let yourself be guided in order to take advantage of the partner offer best suited to your needs.

09 71 07 88 21 Free Jechange Service

Frequent questions about SIM Free Cards

How to change your free sim card ?

You can directly change your free SIM card from your free customer area.

How much is the renewal of a free SIM card ?

Free invoices the renewal of a SIM card 10 €.

Why change the format of your free SIM card ?

If your SIM card does not correspond to the size accepted by your phone, you will need to get a SIM card in the right size.

Updated on 01/31/2023

Magali joined Selectra in 2020 as a freelance editor. It mainly takes care of articles on subjects linked to mobile and internet themes.

Free chip

Your free SIM card in 3 minutes

If you do not have the possibility of registering for free via the Internet, you can then use our interactive terminals free.

Accessible in self -service in our free shops, you just have to have a bank card and let yourself be guided by the different stages displayed on the touch screen.

Also, the terminal can be useful for all Free subscribers wishing for example to recover a SIM card (in case of loss, change, etc.).
It also allows the regularization of a subscription in the event of unpaid (for these operations, you will need your free identifiers).

To find an interactive free terminal, go to the free terminal map.

Your questions about the free terminal [ see everything ]

• How does the free terminal work ?
• Through your touch screen, just choose the Free offer, adjust by means of a bank card and then recover the SIM card (triple cutting, compatible with all mobiles).
  A transaction ticket is printed on the terminal: it provides important information (identifiers for account management, assistance number number, etc.), it is therefore important to keep it preciously.
  The command is carried out independently and in a few minutes.
• What advantage in using a free terminal ?
• If you do not have the possibility of connecting to the Internet to subscribe a free subscription, the terminal is made for you. The subscription is immediate and the SIM card is already activated, ready for use (for non -simlocking phones).
• What are the necessary parts and supporting documents for an inscription from the free terminal ?
• You will just need a bank card and a valid email address.
• In the event of registration with portability, can I have a temporary number ?
• Yes, Free will offer you a temporary number in order to be able to issue and receive calls / SMS before the effective recovery of your number.
  The temporary number will be indicated on the ticket provided by the terminal at the end of the subscription.
• In case I ask for a new SIM card, when is my old SIM card disabled ?
• The old SIM card is deactivated at the time of the first use of the new SIM card. The new SIM card is automatically activated.
• What are the costs ?
• For a SIM card renewal and for all other cases, the price is € 10.
• Is it secure ?
• The Free terminal is approved by the group of bank cards, attesting to compliance with security requirements.
  In the event of a problem (not distributed SIM card or not activated service), the transaction is automatically reimbursed within a few days by credit on the bank card (no ticket emission). The bank card can be removed manually at any time even in the event of system failure.

Nano sim free: how to order or get a nano sim card free ?

You have just changed your smartphone and you need a Nano Sim Free card ? Find out what is the process to follow to order a new Nano Sim Free card and how to go about cutting your current SIM card to make it a nano sim free.

You want to take out a free mobile offer ?

• The essential
• Free does not offer the SIM card cutting, so you must order a new Nano Sim Free card If you have a new smartphone.
• Request a new free SIM card causes costs of 10 €. These renewal costs are billed only once, on the invoice following your request.
• If you don’t want order a nano sim free, You can cut your current SIM card. Be careful however, this is a careful and irreversible procedure.

What is a nano sim card free ?

A Nano SIM (Subscriber Identity Module in English) card is a Smartcard of the smallest format that exists.

If the size changes, the function remains the same: connection Between your smartphone (or any other compatible device) and the mobile network Free in order to make calls, send SMS/MMS or surf the Internet.

So you just have to insert your Nano Sim Free card in your phone, on the usual location.

Here are the dimensions (in millimeters) of the different SIM cards that exist:

• The classic SIM card : 86 x 54 x 0.76.
• The mini sim card : 25 x 15 x 0.76.
• The micro sim card : 15 x 12 x 0.76.
• The Nano Sim card : 12.3 x 8.8 x 0.67.

As you can see, the Nano Sim card is the first whose thickness decreases. It thus goes from 0.76mm to 0.67mm or a 12% reduction. The first Nano Sim card was launched by Apple, in order to create finer and therefore lighter smartphone.

If you have an old range mobile and want to buy a Latest smartphone To use your Free Package, you will be obliged to change SIM card for a Nano SIM Free card.

Since Free does not offer triple cutting sim card (which allows you to adapt the format of your SIM card according to your smartphone simply by declipping the mini, micro or nano format of your card), you must change SIM card in the event of a change of mobile.

How to order a Nano Sim Free card online ?

To order a Nano SIM Free Online Card, You must go to the operator’s website. Then follow these few steps:

1. Connect using your free identifiers.
2. Access your free subscriber area.
3. Go to the section Sim lost or stolen ?Sim format to change ? Order a new.
4. Choose the mobile line for which you want to receive a new free SIM card.
5. Enter the format that corresponds to that of your smartphone. By default, the classic micro sim format will be offered to you. Make sure you select the Nano Sim format before validating.
6. When you are asked Your current SIM card is lost or stolen ? Click on No.

Finally, you just have to validate to confirm your renewal request. In the event of a problem, you can contact Free Customer Service.

When you make a request for the renewal of SIM card, you keep the same number mobile.

You wish to contact Free ?

How to order a nano sim free in an interactive terminal ?

Where to find an interactive free terminal ?

You are not comfortable with the Internet ? You cannot wait for the delivery of your new SIM card ?

You can also order a Nano Sim Free on a kiosk Free.

You can find several free free access terminals:

• In one of the different Free center Present in France.
• In a Proximity point of sale Partner: tobacco, La Maison de la Presse, Mag Press, etc.

You can consult a map of France indicating all the places offering free terminals on the operator’s website. You just have to enter the name of your city or your postal code to find the free terminal closest to you.

Free terminals are approved by the Bank cards group, You therefore take no risk by ordering your new Nano Sim Free card. In the event of a problem (Nano SIM card not distributed, unprotected service, etc.), your transaction will be automatically reimbursed.

How does a free terminal work ?

To order your Nano Sim Free card, Just follow the indications on the screen. The Nano Sim Free Borne order procedure only takes 3 minutes.

You will simply have to choose the procedure to be carried out:

• Subscription If you want to change your subscription or take out a new free mobile offer.
• Renewal SIM card, especially in the event of a format change.
• Order a new card, in the event of loss or theft of your smartphone for example.

At the end of your order via terminal free, you can withdraw your confirmation ticket. This ticket also gives you all the information concerning your transaction (summary, identifiers, assistance number, etc.)).

The advantage of Order a nano sim free in a terminal is that you can leave directly with your SIM card. So you can use your new smartphone only a few minutes later.

If in doubt or problem when ordering by terminal, you can also request the help of an advisor or the manager of the partner point of sale.

You don’t need any proof to order a Nano Sim Free in a terminal. You just have to have a mail address To receive your confirmation and be able to be contacted if necessary.

What is the price of a nano sim free ?

Whether you carry out an online or terminal order, a SIM card renewal, whatever the reason (change of format, renewal for loss or flight, SIM blocked following 10 bad entries of the PUK code, etc.) is always paying.

So remember to bring your credit card to pay the Renewal fees of € 10.

What is the free delivery time ? You will receive your nano sim free by post within a few days after your order. Upon receipt, you can activate your new Nano Sim Free and the old will be automatically deactivated.

• You don’t know how to activate your SIM card ?
• Insert your news Nano Sim Free card in the slit of your smartphone.
• Connect to your Free Customer Space using your usual identifiers.
• Click on You have received your SIM card ? Click here to activate it.
• Between the 19 -digit code Located on the SIM Free card support.

Transform your micro SIM into nano sim free: our tips for cutting properly

If you do not want to pay for Nano Sim Free card renewal fees, you can also Cut your current SIM card To make a card at Nano Sim Free Format.

Indeed, Free does not offer a Nano Sim Free card cutting, so you have to do it yourself.

Please note, this action is irreversible, So you have to be very meticulous. Indeed, cutting a micro sim card in nano sim free is difficult since it can damage the chip itself.

Buy a SIM card cutter

A Nano Sim cutter looks like a stapler, but its usefulness is quite different.

Indeed, this machine allows you to cut quickly and easily Voting micro sim card in nano sim free card so you can use it in your smartphone.

With a SIM card cutter, You do not take the risk of damaging your chip, you just have to choose the right format and press the device so that it unclips the card in the desired format.

On the other hand, although it is very affordable, using a Nano Sim Free card cutting is not free. You will find different machines on sale on the Internet, at a Average price of € 10 ::

• You can find a Nano Sim entry -to -entry card cutter at Less than 5 €.
• Most of them cost Between 9 and 12 €.

Note to buy a SIM card cutter more or less at the same price as a price as New SIM card. It is thus sometimes preferable to order from Free, in order to receive your SIM card already ready to use.

Cut micro SIM into nano sim free with scissors

For Cut a micro SIM in nano sim free You yourself must have:

• Of a boss with the right nano sim card format. You can find this type of document on the internet.
• A pair of scissors or a cutter.
• A ruler.
• Of Scotch, To maintain your SIM card well in place on the pattern.

Then follow these few steps to transform your micro SIM card into a nano sim card:

1. Position your micro SIM card on the pattern you printed (on the Nano SIM format). The printed circuit side must face you.
2. Top the SIM card on the pattern so that it does not move.
3. With your pair of scissors, cut the 4 sides of your SIM card following the boss. If you must cut out part of the printed circuit (golden part) of the card, this is normal.
4. Then cut out the angle of the Nano Sim Free card, still following the features printed on the pattern.
5. Remove the tape if any left.

You can then try to insert your new Nano Sim card in the location provided for this purpose. Turn on your smartphone to be sure you have done the handling correctly. If you are asked for your pin code, is that your SIM card has not been damaged.

The advantage of this technique is that it is completely free. You just have to have some everyday tools on hand and print a boss. On the other hand, it is a more risky technique.

If you have damaged your Free SIM card, you can apply for renewal online or through a terminal, to receive a new one, in Nano SIM format.

Where to have your SIM card cut into nano sim free ? If you prefer not to venture into the cutting of your SIM card to be sure not to damage your chip, You can cut your SIM card by a more experienced person. To do this, you can go to a telephony store, so that a technician takes care of cutting the SIM card in the right format, with the help of a machine. In this way, you take no risk.

Updated on 08/01/2023

Emmanuelle is in charge of the creation of guides, news or even pages dedicated to the free operator.