How to change mobile operator

Cheaper package with a competitor, disappointing 4G coverage, Multi -telephone and internet contract: there is no shortage of reasons for changing mobile operator ! Find out how to keep your number and the steps to take.

Change operator: who takes care of the termination of the contract ?

For some time now, your package has no longer suited you and you want to change it ? You have spotted an interesting subscription to another operator and you wonder how the change of operator is going ? We explain the entire procedure to change mobile operator in this guide.

You want to change operator ? Discover the available offers and let yourself be guided in order to take advantage of the partner offer most suited to your needs. (free selectra service)

• The essential
• Read the general conditions of sale before starting any approach to change operator.
• With automatic termination, your new operator supports all termination procedures.
• If you want to change your mobile operator and keep your phone, Bring your RIO code (operator identity statement) before starting any approach.

True to your operator for years or new subscriber, you have however decided to lead separate paths and change mobile operator. You have found a more advantageous mobile plan elsewhere, the offers and options of a other operator you seduce more or the choice of smartphones seems wider in a competitor. In short, you can no longer find your account with your current operator.

Nevertheless, the administrative procedures give you pimples and get into a change of operator seems complicated and insurmountable slowness. Small overview of the steps to take to change operator.

How to change mobile operator ?

Change package by changing phone number

When you wish change By changing your phone number, it is necessary to terminate your own package to take out a new one at the same time. For Subscribe Box or mobile, you will have to send a termination letter to your operator in which the number of the contract to be terminated must be specified. The termination letter must be sent in the form of a letter with acknowledgment of receipt. Upon receipt of the termination letter by the operator, a period of ten days minimum is to be expected so that the termination is effective. In the event of a equipment loan, you will receive an email explaining the process to follow. The termination will take effect in this case after restitution of the equipment.

In parallel, you can Subscribe a new package At another operator. This package will be effective as soon as you activate your line, after receiving the equipment. Your new operator will give you a new phone number.

You want to change operator and mobile package ? Contact an advisor who will take care of the necessary steps. Free Selectra Service

Change mobile package while keeping your phone number

If you want Change mobile operator without changing the number, It is the new operator who takes care of everything. We then talk about automatic termination.The new operator takes charge of the termination of the old contract and line transfer. This is called in the telecoms world, the portability of the number.

To benefit from this Change of mobile operator in automatic termination And keep your phone number, you must get your RIO (operator identity statement) and communicate it to your new operator. The Rio is a twelve digit number that you can get by contacting the customer service of your former operator or by making up the 3179 from your laptop.

Change your phone package while keeping your laptop

Group purchase Internet box & mobile package:
Take advantage of a negotiated thanks to the force of the number and Save savings On your packages. Pre -registration Free and without obligation.

Purchase Internet Box & Mobile Package ::
Take advantage of a negotiated thanks to the force of the number and Save savings On your packages. Free pre -registration and without obligation.

In case you want to reuse your mobile and change phone package By going to a new operator, it will be necessary to do the unlocking (or unlocking) of it with your former operator. “”Unlock“Your laptop means that your old operator will unlock the exclusivity of your phone to make it universal. It will thus be possible to change mobile package and use your phone with any operator.

To carry out this process, you must compose the “#06#” from your laptop, then click on the call button (green phone). A code will automatically display, it is the IMEI code. It will then be necessary to communicate this code to the operator from whom you bought the phone. A second solution is possible by contacting the customer service of your operator. He is able to provide you with coded unlocking by phone or mail.

If your phone is more than three months old, this approach is free. Once the code is obtained, the unlocking will be automatic. Once the phone is unlocked, it will be for life and you can change your mobile operator as many times as you want.

How to know the amount of termination fees ?

Termination fees with a non -binding offer

The non-binding offers are generally offered by the low-cost brands of the major operators: Red by SFR, Sosh, B & You, but also by Free, the Téloblion of Telecoms. These non -binding offers are generally the most interesting for people who often like to change their plan.

They allow indeed terminate an offer quickly and anytime. No termination fees should be taken into account with the mobile packages. The termination costs of operators offering non -binding offers only apply to Internet packages.

The amount of fixed costs to be set in the event of termination of an internet offer without obligation is specified on the price brochure of your operator. For example, a Red by SFR subscriber who wishes to terminate its Red Box offer will have to pay 49 € access closing costs.

Termination costs with a 12 or 24 month commitment

For all box or mobile subscriptions with commitment of 12 or 24 months, it is preferable toWait for the end of the commitment period To change operator. If the commitment period is completed when the offer is terminated, only the fixed termination costs will be paid. If on the other hand the engagement period is not completed when you want to change the mobile operator, you will have to honor the remaining monthly costs, except in the event of legitimate reason.

Find in the table below the Detail of monthly payments to pay in the event of termination of a subscription during the commitment period.

• For a termination after the 12th month: you will pay a quarter of the remaining monthly payments
• For a termination before the 12th month: you must pay all the monthly payments until the 12th month, then a quarter of the remaining monthly payments

What is the time for taking into account the termination ? As a rule, there is a period of ten days between your request and the final termination of your subscription. This is the time that the termination is taken into account and made effective by your former operator.

Change mobile operator: how to be reimbursed for termination costs ?

Some operators propose to reimburse the costs of termination of their new subscribers. Most possible reimbursements cover Until 100 €. It can therefore be very interesting to take advantage of this offer, the termination costs generally turning around € 50. The whole process of Refund of termination fees will be explained in your new contract or in the price brochure of your new operator.

Change operator and package in a few minutes ! To take out a new package in a few minutes, contact a free selectra advisor who will take care of all the steps (Monday-vendredi 8 a.m. to 9 p.m.; Saturday 9 a.m. to 7 p.m.

Change operator: what are the documents to provide ?

For any new subscription request, since it is above all a classic administrative approach, some documents are to be provided to your new operator ::

• Photocopy of his identity document (be careful, however, some operators refuse photocopies and prefer to have the original, especially in the store. This is the case of Bouygues Telecom for example).
• RIB (bank identity statement).
• Canceled check.
• Recent proof of address (less than 3 months)

Change of operator with automatic termination

Group purchase Internet box & mobile package:
Take advantage of a negotiated thanks to the force of the number and Save savings On your packages. Pre -registration Free and without obligation.

Purchase Internet Box & Mobile Package ::
Take advantage of a negotiated thanks to the force of the number and Save savings On your packages. Free pre -registration and without obligation.

To change mobile operator, the number portability of a fixed or mobile telephone to the advantage of allowing the Automatic termination of the old package. It is a real saving of time and energy for people wishing to subscribe to a new subscription to another operator !

With automatic termination, it can therefore be well more interesting to keep your phone number rather than asking for a new one. No termination letter is to be written or sending, it is your new operator who will take care of the Automatic termination of your old subscription.

Thanks to your Rio code (Operator identity statement) Informed when subscribing to the new box or mobile package, the operator you have chosen can identify your old offer and start the necessary steps to terminate your package.

You can therefore choose to subscribe to a new package, with or without commitment, with or without portability of the number, with or without new laptop. THE Procedures for termination and change of operator will not be the same according to your choices.

In summary, the solution we recommend is to keep your phone number when you change your mobile package. In this case, after obtaining your Rio code, the only thing to do will be to choose your new operator, your package and you let guide in all serenity thanks to the automatic termination. Changing mobile operator has never been easier. And even if you do not choose the portability of your number, the process is not the most complicated and takes a short time, a simple termination letter will allow you to launch the procedure.

Change of mobile operator: articles on the same theme

Changing mobile operator is an approach that can be complicated to understand, especially if you are always committed. If you want to know more about it, you can consult our article on the change of mobile operator before the end of the commitment.

For those who wish to keep their number during a change of mobile operator, our guide on how to change operator by keeping its number details all the necessary steps.

Finally if you also want to find out about the change of internet operator, it is possible to obtain all the information by consulting our guide on how to change internet access provider.

Frequent questions

What are the termination fees for 12 or 24 months contracts ?

Whether for a box or mobile subscription, the termination costs involve the payment of all the remaining monthly payments of the first year. For 24 -month -old contracts terminated in the first year, it will also be necessary to settle a quarter of the monthly payments of the second year.

How to obtain the reimbursement of termination costs during a change of operator ?

Most operators offer the reimbursement of termination costs at a height of € 100. To take advantage of it, you will have to send your last invoice to its former operator mentioning the amount of its costs and follow the procedures indicated by the new operator.

You change operator, what are the requested parts ?

When you change operator, you will have to provide a valid identity document and a RIB for direct debit. It is also possible that a canceled check and proof of domicile dating from less than three months to be requested (generally during a subscription to the store).

Updated on 07/31/2023

Alexandra joined the Selectra Telecom pole in 2018, she wrote freelance on SVOD subjects and mobile packages.

How to change mobile operator ?

Cheaper package with a competitor, disappointing 4G coverage, Multi -telephone and internet contract: there is no shortage of reasons for changing mobile operator ! Find out how to keep your number and the steps to take.

How to change operator keeping the same number ?

Why change the telephone operator ?

Promotions are frequent on the telephony market and the consumer may have an interest in change mobile operator to save money on its package. In the same way, it can be disappointed by the network coverage of its subscription or by the quality of customer service. Even if he has been committed to a specific period, the consumer has completely the right to change mobile operator, Even if it may in some cases be applied early termination fees.

How to carry out the portability of the phone number ?

For obvious reasons of simplicity, the user prefers to keep their current phone number. He already knows him by heart and his list of contacts recorded him. He must ask what is called the portability of his number. To do this, he must get his Rio number, a very easy -to -start approach.

The consumer is enough to compose the 3179, free number, from the mobile phone of which he wishes to keep the number. He then received the Rio number associated with the line by SMS. It must then be communicated to the new operator who is responsible for the termination of the old line.

If the consumer also wants to keep his mobile phone, he must also unlock him so that the latter is compatible with the new operator. This is free after 6 months of subscription and is carried out thanks to the IMEI number. This one is inside the phone, on the box with which it was delivered or by composing #06 #.

When can we change the telephone operator ?

If for a long time, the consumer who had engaged on a predefined period with his telephone operator could not terminate his offer in advance, the Châtel law of 2008 came to upset the situation. Thanks to the opening of competition and better protection of consumer rights, the latter can now terminate their subscription and change mobile operator at any time.

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