Free recovery migration to its most recent Freebox offers

You wish Test your free fiber eligibility ? Discover our eligibility test and check in less than a minute If your loment is well compatible with free fiber Before taking out a box offer.

Change freebox: how to exchange your free box for free ?

You can change freebox in two cases: if you want to migrate to a more recent freebox, or if the freebox you have broken down or has a technical problem. Find out how to apply for a change of freebox and what conditions lead to a replacement of boxes free. It is sometimes possible to change free boxes without paying migration costs: we explain everything to you in this article.

You want to take out a new Freebox offer ?

Free Jechange Service

You want to take out a new Freebox offer ?

• The essential
• Change freebox is generally done to obtain a more recent version or in case of breakdown.
• A Freebox subscription change often causes costs depending on the replacement conditions.
• It is possible, under certain conditions, to change freebox without paying a single penny.
• It is possible to change your old box to the Freebox Delta or the news Freebox Pop.
• The request for change of freebox can be done by phone, on the internet, in a free center, or by mail. This does not require termination of your free subscription.

Change freebox: what are the free boxes available ?

Free currently markets 5 Internet offers : there Freebox Revolution, there Freebox Pop, there Freebox Delta, there Freebox Delta S and the Freebox Revolution + Unlimited Free 5G package.

Find below a summary table of the different Freebox offers marketed by the operator:

You wish Test your free fiber eligibility ? Discover our eligibility test and check in less than a minute If your loment is well compatible with free fiber Before taking out a box offer.

How to change freebox and have the freebox pop or delta ?

The Freebox Delta of Free

Change freebox for an offer Freebox Pop Or Delta is only possible for Adsl subscribers in unbundled zone as well as for Optical fiber subscribers. To change your free box, just follow these few steps:

1. Go to your Free Customer Account, in the tab My subscription.
2. Click on Exchange my free box.
3. VShoissemble it Freebox model that you wish to acquire.
4. You must then Choose the different options that you want to subscribe, for example the old option Player Delta Devialet has € 6.99/month during 1 year Then € 9.99/monthwithout engagement, Replaced by the case Apple TV 4K (€ 2.99/month during 48 months) or the option hard drive 1 to has 40 €.

The change of freebox does not No internet cut And you keep all your options. On the other hand, if you benefit from a reduced price offer thanks to a Promo Free, You lose this advantage by migrating to a New Freebox.

To change freebox or to discover free internet offers, you can also contact free.

Go to the Freebox Revolution

The Freebox Revolution of Free

For Migrate to the Freebox Revolution and benefit from the latest features, the Free Subscriber must ask change your free box directly from his Free Customer Account ::

1. Go to the tab My subscription.
2. Click on the option Exchange my free box for a freebox.
3. Select the model of your freebox.

You will be able change freebox Depending on the current freebox model you have:

• You currently have a Freebox Revolution : you could previously change for a Freebox Mini 4K. Unfortunately, the offer is now more proposed by the operator.
• You currently have a Freebox Mini 4K : you can change your offer for the Freebox Revolution offer. You must then click on the link Renew my freebox by a freebox revolution.
• You currently have an offer Freebox Crystal or Freebox HD (V5) : you can change for the offer Freebox Revolution. You must then click on one of the following two links depending on the offer you want to subscribe: Renew my freebox by a freebox V6Revolution.

You want to take out a new Freebox offer ?

Free Jechange Service

You want to take out a new Freebox offer ?

If the option Change freebox does not appear, this means that your freebox is the latest operational version among the offers to which you are eligible.

The possibility of changing your freebox also depends on its Free eligibility. For example, if a customer has a Crystal Freebox and that he lives in a Unbacking zone, It is then not possible for him to change your free box since the supplier does not offer other offers in unwelcoming areas.

How to change freebox for free ?

Whatever your current freebox and whatever the freebox you want to change, change your freebox causes costs. Freebox change costs are 49 € + 10 € per equipment.

You must pay this amount by bank card on the Internet when requesting migration. It is not possible, in normal times, to Change free boxes for free. However, it is possible to Do not pay migration fees at free in some cases.

You are looking for a more recent freebox offer ? Discover the internet offers available and let yourself be guided in order to take advantage of the partner offer best suited to your needs.

09 71 07 88 21 Free Jechange Service

Change freebox without paying in the event of a breakdown

How not to pay migration fees at free ?

In case of failure, you can change freebox without paying. At least, for a certain time: indeed, accessories have warranty. After this period, their exchange becomes payable:

• USB dongles, freeplug classic (CPL), black freeplugs pair (CPL-Alim), black freeplug alone (CPL-Alim) have A 12 month warranty.
• For their part, the HDMI cables, the double freeplug cables, the ethernet cables, the scalm cables, the RJ11 cables with filter, the freeplugs – cord in 8, the gamepad, the stack server bases, the stack player base and the remote controls are Guaranteed 6 months.

You want to take out a Freebox Pop offer ?

Free Jechange Service

You want to take out a Freebox Pop offer ?

Change freebox without paying as a loyal customer

To reward their loyalty, clients 5 years and over do not have to pay the migration fees of € 49, nor the commissioning fees. They can therefore change freebox for free, thanks to this commercial gesture proposed by Free.

Indeed, since 2011, owners of the Freebox V4 Or Freebox V5 could migrate to a Freebox Crystal (which is the Freebox V5) without having to pay for costs. Since the Freebox Crystal is no longer marketed, they can now migrate to the Freebox Pop.

Change freebox without paying during exceptional promotions

Free regularly offers its customers to change freebox without paying thanks to limited free migration offers.

Free has already offered his subscribers Freebox Mini 4K And Freebox Crystal (only those living in an unbundled area) to change freebox for free to a Freebox Revolution. A migration which of course asked to go to the Freebox Revolution offer which is at the rate of 44.99 €/month (with freebox tv + tv by channel panorama included).

In the table below, you will find the Freebox offers currently in promotion ::

Change freebox and replace it in case of breakdown

The procedure to follow for Exchange your freebox depends on the reason for the exchange. If your equipment no longer works properly and despite a reset nothing changes, you must contact the Free Customer Service by phone at 3244, on Internet, in the shops Free center or by mail.

It’s the customer service which will determine if an exchange of equipment is necessary. Once there validated replacement request By free, you will receive a confirmation email, Then a email and one Sms signaling Next delivery parcel (the delivery time is generally among 24h and 48 hours After approval of your request).

In your Subscriber space, You can at any time follow your package from the section My subscription, Monitoring of my order.

In case of failure (for example if the freebox blocks at the start -up steps without recourse on your part or even free assistance), you can apply for an exchange of Freebox. If the exchange concerns the Freebox Pop, Delta, there Freebox Revolution where the Black freeplugs, A UPS or Chronopost agent will appear at your home in order to proceed to the exchange.

As for Other Freebox and Freeplugs, The exchange will be made in A chronorelais relay point previously chosen.

Here is the procedure to follow according to the breakdown ::

• If the breakdown concerns Your Freebox, You must withdraw any accessories (optical module, femtocell module) in order to keep them. Same thing for other accessories such as cables and freeplugs: the package must only contain the freebox and nothing else.
• If it is your remote which is broken down, you must only put the remote control in the package. After the exchange, you will have to associate the new remote control with your TV box: After removing the plastic tab placed next to the batteries, you will have to press thee Small black button intended for the association between your remote control and your TV box (the button is located on the back of the Freebox Player).
• Then a screen will appear and ask you to press on Free and av at the same time. Finally, you have to go to the menu Settings, Then Remote, And Recalibrate the remote control To calibrate your new remote control optimally.
• If the breakdown concerns the TV box (the Freebox Player), you must put it alone in the exchange package, without its cables.
• Finally, if these are your Freeplugs Who are in defective, you will have to insert the two freeplugs, the two power cables, the two Ethernet cables, and the two mains supply cables. The rest is to be preserved.

Freebox change: restitution of equipment and reception of its new box

Once your Freebox change request validated, you receive a confirmation email. The latter indicates the procedure to follow in detail as to the Return of equipment and accessories in exchange for your New Freebox ::

• If you migrate to theFreebox Pop offer, Delta or theFreebox Revolution, You will receive your new Freebox at your home by a Shipbook UPS or Chronopost. When delivery of your new Free box, the latter will also recover your old Freebox, ideally in its original box with all its accessories.

You are looking for a freebox offer ? Discover the internet offers available and let yourself be guided in order to take advantage of the partner offer best suited to your needs.

09 71 07 88 21 Free Jechange Service

Frequent questions about box changes free

How to change freebox for free ?

If your freebox works, you will not be able to change your box free for free. You will have to get rid of Freebox migration fees that 49 € + 10 € per equipment. However, if you are free client for at least 5 years, Your loyalty is rewarded and You will not have to pay migration fees, nor those of commissioning.

How to migrate to a new Freebox ?

For change freebox, Go to your Free Customer Account, tab “My subscription“”. Then click on “Exchange my free box“”. Choose it Freebox model to which you want to migrate. Select the different options you want to subscribe.

My freebox no longer works, how to replace it ?

If your Box Free no longer works Despite a reset, you must then contact the Free Customer Service, reachable by phone at 3244. When the replacement request for your Freebox is validated by the operator, You will receive your new Free box between 24 hours and 48 hours After approval of your request.

How to migrate to the Freebox One ?

Migration to the Freebox One has not been possible since this free box is no longer marketed by the operator. However, you can go to another Free Internet box by consulting our article.

Updated on 08/08/2023

Emmanuelle is in charge of the creation of news and guides for Echosdunet. It deals with many telecoms and pages dedicated to operators.

Free recovery migration to its most recent Freebox offers

“Due to the success of the Freebox Delta with Player Pop, the change for this offer is temporarily unavailable. Rest assured, as soon as the situation allows you you can ask for it again in your subscriber space ”, For almost a year of Freebox Revolution, Mini 4K or Pop subscribers must take their pain in patience. During a migration request, this message is most of the time displayed in their subscriber space. You really have to try your luck at the right time to hope to migrate to the operator’s successful offer, the Freebox Delta with Player Pop.

After a brief return to normal at the beginning of January, migration problems have returned more beautifully. Since the beginning of the week, it would seem that subscribers can again migrate to their convenience to the Delta Pop offer, attests to several subscribers on social networks. One of them claims to have “looked at almost every morning for 1 year” before achieving it.

The faithful subscribers will be offered the migration costs of € 49, provided they have a subscription for more than 5 years at the operator.

As we know, the COVVI-19 pandemic impacted the tech sector in several ways, between shortage and production problems. Freeboxes were therefore not spared. Free notably faced stock, manufacturing and delivery of components problems. To all of this was also added the commercial success of offers, including Freebox Pop.