My train is delayed. Am I entitled to compensation

Note that the G30 warranty does not apply to TER.
TER offers no compensation in the event of train delay.

Cancel a ticket

You can cancel your tickets directly and quickly from our site. The reimbursement conditions depend on the carrier, and the conditions of the ticket.
If you have taken out a flexcover insurance, go to our dedicated page to cancel your ticket.

I have a trainline account:

1. You can request the cancellation of your tickets from the site or our mobile applications (in the “my tickets” at the bottom in the application).

2. Then you will receive a confirmation email with the amount reimbursed.

I don’t have a trainline account:

1. Just request the cancellation of your tickets directly from your confirmation email.

2. Click on the “Manage reservation” link at the bottom of the confirmation email.

3. You will then have access to your reservation, and you can cancel your tickets.

Please note: any cancellation is irreversible, which is why we advise you to check the conditions for canceling your tickets. The refundable amount is always displayed before confirmation of it.

To link a reservation made in "guest" to your trainline account, follow the stages set out on our dedicated page.

France

SNCF:

If the reserved rate allows it, the cancellation may be requested from your trainline account, or from your confirmation email.

You can also cancel your SNCF ticket directly at the station or by calling 3635. Please note, your ticket must necessarily be canceled before the train departs to obtain a refund.
We will then have to contact us, to obtain refund. As you have bought your ticket from us, the counter will not be able to reimburse you directly.

TER:

Please note that most TER tickets are valid all day if the reserved price allows, on the date and on the chosen route, on board TER trains only.

Flexible SNCF tickets after departure (first business, freedom, military rates, professional professional or package):

If you want to cancel with these tickets, additional channels open to you:

• The pro Violet express terminals at the end of the quay.
• The Inoui Pro TGV mobile app.
• Pro counters in station.
• a priority telephone line by calling the 3635 and saying “pro”.

Please note: from our site or our apps, cancellation after departure is not available.

Ouigo:

OUIGO tickets are neither canceled nor refundable.

Eurostar:

Standard and standard prices first:
These tickets are not refundable. However, you can exchange them, for € 40 standard costs and € 50 as standard. Tickets can be exchanged from your trainline account or your confirmation email to cancel.

First business price:
You can cancel your tickets and get a refund up to 60 days after departure from the reserved train. Go to your trainline account or from your confirmation email to cancel.

Thalys:

If the reserved rate allows it, the cancellation may be requested from your trainline account, or from your confirmation email

Germany

Deutsche Bahn:

If the reserved rate allows it, the cancellation may be requested from your trainline account, or from your confirmation email.

Be aware, however, that reimbursements of Bahn’s Deutsche Bahn tickets of the “Sparpreis” type are only made in the form of a voucher, to be used with the transporter directly.

Italy

Italo & Trenitalia:

If the reserved rate allows it, the cancellation may be requested from your trainline account, or from your confirmation email.

It is also possible to cancel your tickets directly at the station with a Trenitalia counter, if the price allows.

Spain

Renfe:

If the price allows, the cancellation can be requested from your trainline account. If you do not have an account, you can request the cancellation by clicking on “Manage the reservation” at the bottom of the confirmation email.

Ouigo:

OUIGO tickets are neither canceled nor refundable.

IRYO:

Most IRYO tickets are reimbursable (however cancellation fees may be requested).

You can cancel your tickets directly from your trainline account. If you do not have an account, you can request the cancellation by clicking on “Manage the reservation” at the bottom of the confirmation email.

Europe – Other carriers

BlaBlaCar Bus:

If the reserved rate allows it, the cancellation can only be requested from the Blablacar Bus site directly.

Be aware, however, that reimbursements of blablacar tickets are only made in the form of a voucher, to be used with the carrier directly.

OBB / SBB / SNCB / NS / DSB:

It all depends on the type of ticket. You can make a quote from your account, we will tell you the amount of the refund to which you are entitled.

If your ticket is refundable, we will present a quote to you, which you will have to confirm.

Please note that most of the tickets for these carriers are valid all day if the schedule is not specified on the ticket. However, they must be used on the date and on the chosen route, on board the same type of train.

Rede Expressos:

If the reserved rate allows this, the cancellation can be requested from the Rede Expressos site directly, then click revalidations and enter the details of your reservation.

United Kingdom

Tickets Off-peak, Super off-peak And Anytime

You can get a refund for these three types of tickets. If you have already removed your tickets, we will have to send them back to us by post. We will launch the refund once we have received them.

If you bought your ticket by phone, there will be £ 10.00 of restraint. If you have bought your online ticket, on our site or our mobile application, the restraint depends on the amount of the ticket.

Here are the deductions in detail below:

Ticket price

Amount of deduction

You can request refund up to 28 days after the posting expiration.

Tickets Single Advance

The tickets Single Advance are not refundable. However, you can exchange them to travel at another time, for £ 10.00 of restraint. You will find the procedure for the exchange here

undefined

It all depends on the type of ticket. You can make a quote from your account, we will tell you the amount of the refund to which you are entitled.

If your ticket is refundable, we will present a quote to you, which you will have to confirm.

Associated articles

Was this answer useful ? Yes No

Sorry for not being able to be useful. Help us improve this article by telling us about your comments.

My train is delayed. Am I entitled to compensation ?

Many carriers in Europe offer compensation in the event of delay in your train.

Some carriers exclude certain cases: for example, in the disturbance case planned in advance (work for example), the establishment of modified schedules in emergency or delays independent of the will of the carrier. Each carrier has its own policy, so the best is to check what is planned.

Select your carrier from the list below for more details. The name of the carrier is on your ticket and in the details of your trip to our site or in the app.

If your train has been canceled before the trip, see my train has been canceled, can I get a refund ? to know more.

France

SNCF

The SNCF offers compensation as soon as your train is more than 30 minutes late on arrival. The G30 (for 30 -minute warranty) applies to all the main lines of the SNCF (Inoui and intercités TGV), regardless of the delay reason. You have 90 days after the trip to make your compensation request.

For more information, see the dedicated SNCF page.

To apply for compensation, simply enter your file reference and your name on the dedicated form.

Note that the G30 warranty does not apply to TER.
TER offers no compensation in the event of train delay.

For the Normandy region, Nomad booking trains allow you to benefit from the Nomad Train passenger guarantee: compensation is calculated according to the delay in arrival, provided that the amount is minimum € 4. You can make your request here.

Eurostar

Delay from 60 to 119 minutes

25 % of the price of the ticket (or 30 % of the amount of the journey concerned in vouchers Eurostar)

Delay from 120 to 179 minutes

50 % of the price of the ticket (or 60 % of the amount of the journey concerned in vouchers Eurostar)

Delay of 180 minutes or more

50 % of the ticket price (or 75 % of the amount of the journey concerned in Eurostar vouchers)

Ouigo

Delay of 60 minutes or more: reimbursement of 25 % of the price of the ticket.

Delay of 120 minutes or more: reimbursement of 50 % of the price of the ticket.

In the following days your Ouigo trip will send you an email informing you of the delay suffered and the compensation to which you are eligible. Compensation is always made in the form of a voucher.

TGV Lyria

If your TGV Lyria is more than 30 minutes late on arrival, you are eligible for compensation for the G30 (30 -minute warranty) of the SNCF. You have 60 days after the trip to apply for compensation.

For more information, see the dedicated SNCF page.

To apply for compensation, simply enter your file reference and your name on the dedicated form.

Thalys

For any delay of a Thalys train greater than or equal to 60 minutes, compensation is offered to you either by bank transfer, or as a Thalys reduction voucher by filling out the online compensation form.

Compensation is calculated according to the delay in arrival.
For more information, see the dedicated page.

Germany

Deutsche Bahn

If your train has been canceled or undergoing a delay of more than 60 minutes, you are eligible for compensation.

To find out more and make a compensation request, consult The dedicated page of Deutsche Bahn.

Italy

Italo

If your train has been canceled or undergoing a delay of more than 60 minutes, you are eligible for compensation.

To find out more and make a compensation request, consult The Italian site.

Trenitalia

If your train has been canceled or undergoing a delay of more than 60 minutes, you are eligible for compensation.

To find out more and make a compensation request, consult The dedicated page of Trenitalia.

Spain

Ouigo España

If your train is delayed on arrival, Ouigo España will contact you by email and WhatsApp (if you have informed your telephone number) to inform you of the compensation you are eligible. Here are any compensation in case of delay with Ouigo España:

Delay of 60 minutes or more: reimbursement of 50% of the amount of the ticket.

Delay of 90 minutes or more: reimbursement of 100 % of the amount of the ticket.

In the event that you need to make a complaint due to a delay, you can do it directly via this Ouigo España form.

Renfe

If your train has been canceled or undergoing a delay, you may be eligible for compensation. For more information, see the page dedicated to Punctuality engagement renfe.

You can send a compensation request directly by filling out the Automatic compensation form. Please indicate as many details as possible: reference of your ticket, journey details, costs incurred if necessary.

Europe – Other carriers

Ceské Dráhy (CD) – Czech Republic

If your train has been canceled or undergoing a delay of more than 60 minutes, you are eligible for compensation.

To find out more and make a compensation request, consult The dedicated CD page.

CFL – Luxembourg

If your train has been canceled or undergoing a delay of more than 60 minutes, you are eligible for compensation.

To find out more and make a compensation request, consult The dedicated CFL page.

DSB – Denmark

If your train has been canceled or undergoing a delay of more than 60 minutes, you are eligible for compensation for the guarantee “Basic Travel Time Guaranrae”.

To find out more, see The DSB site.

NS and NS International – Netherlands

If your train has been canceled or undergoing a delay, you may be eligible for compensation.

If you have taken a train in the Netherlands, consult The dedicated NS page To apply for compensation and know your rights as a passenger.

If you took an international train from the Netherlands (except Thalys trains), consult The dedicated NS International page To apply for compensation and know your rights as a passenger.

Obb – Austria

If your train has been canceled or undergoing a delay of more than 60 minutes, you are eligible for compensation.

To find out more and make a compensation request, consult OBB’s dedicated page.

SBB/CFF – Switzerland

If your train has been canceled or has been delayed by more than 60 minutes, you may be eligible for compensation.

To find out more and make a compensation request, consult The SBB/SBB site.

SNCB – Belgium

If you have been delayed during a domestic journey within Belgium, you may be entitled to compensation.

See SNCB’s dedicated page To apply for compensation and know your rights as a passenger.

You have 30 days after the trip to apply for compensation.

If you have been delayed on an international train from Belgium (with the exception of Thalys and Deutsche Bahn trains), consult The dedicated NS International page To apply for compensation and know your rights as a passenger.

Westbahn – Austria

If your train has been canceled or undergoing a delay of more than 60 minutes, you are eligible for compensation.

Contact us to send a compensation request on your behalf.

Associated articles

Was this answer useful ? Yes No

Sorry for not being able to be useful. Help us improve this article by telling us about your comments.