What are the termination costs of a free internet box

There are two types of patterns that allow not paying The termination costs in Free. Some reasons justifying a non -payment of costs are due to free:

What are the termination costs of a free internet subscription ?

Termination of a Free Box Internet subscription involves 3 types of costs ::

• Subscription fixed costs.
• Variable costs linked to the commitment period.
• If necessary: ​​the costs of non-return to equipment.

The termination of a Free Subscription can be free of charge in rare cases such as ::

• A move in unobtice zone.
• A situation of force majeure or legal with proof.

• The various costs to pay for the termination of its free box package
• Free box: fixed costs related to termination of its internet box
• Free termination fees linked to the commitment period
• What are the penalties for delays and omissions to return equipment with free ?
• What reasons make it possible to terminate a free internet box at no cost ?
• How to terminate a free internet box subscription ?

The content of this page was verified by an editorial expert on the date of 05/05/2021

Free offers a wide range of Internet box subscriptions, intended for all types of needs. However, a subscriber can quite want to terminate his Free Internet box if he is no longer satisfied with the services offered, or if he is simply in a situation that no longer allows him to take advantage of it. In the vast majority of cases, Termination of its Box Internet subscription leads to costs. The amount of these costs varies from one termination to another. It is however quite simple to provide what costs you have to pay.

The various costs to pay for the termination of its free box package

As was mentioned, the amount of the termination costs of a free internet subscription varies from one subscriber to another. It comes from the fact thatThere are three types of costs to be taken into account when terminating an internet box ::

• the fixed costs, which depend only on the ISP and the chosen subscription;
• Variable costs, inherent in the duration of engagement still valid;
• The costs of delay or non-return of the equipment, if the subscriber is slowly turning to return his internet box, his TV decoder and any other element made available by.

Also read what are the different free internet subscriptions ?

Free box: fixed costs related to termination of its internet box

Free offers a fairly large catalog of Internet box subscriptions. However, with regard to termination costs, ISP policy remains fairly simple. All ADSL, VDSL and fiber optic internet box subscriptions involve The same termination fees. The FAI 4G box is entirely free of this kind of cost.

In the event of termination of its freebox, you must often pay termination fees.

The fixed costs of termination of a free box subscription are ::

• € 49 with ADSL, VDSL and optical fiber offers;
• 0 € with the Internet box in 4G.

Fixed termination costs are, like the other costs, applied on the last bill that the FAI transmitted to the subscriber. They are necessarily added to the price of the last monthly payment to pay. In addition to this, there may still be other additional costs to pay.

Free termination fees linked to the commitment period

The holder of a Free Box Internet subscription can terminate its services at any time If he wishes. This also implies that it is possible to terminate your internet offer during the commitment period. However, if the subscriber decides to do so, he must pay additional costs to compensate the FAI. These fees are proportional to the still valid commitment period, while respecting the Châtel law on the subject.

In the event of early termination of its Free Box Internet subscription, the subscriber must pay ::

• fixed termination costs mentioned above;
• 100% of the remaining monthly payments (price excluding promotion) linked to the first year of engagement;
• 25% of the remaining monthly payments (price excluding promotion) linked to the second year of engagement.

Offers normally without commitment to duration

Free Internet Box subscriptions are normally without commitment to duration. This does not remove the fixed costs, but allows you to never have variable costs. However, Free promotion subscriptions generally involve a 12 -month commitment period To take advantage of the price reduced the first year.

What are the penalties for delays and omissions to return equipment with free ?

Free, as well as all other Internet service providers, provides subscribers with the equipment necessary for the proper use of services subscribed. It goes above all by the loan of a modem and a TV box. However, there may be various other accessories. At the time of Subscription termination, It is necessary to make all of this material to FAI. In the event of non-return, or even simply delay, the ISP may apply fairly high penalty fees.

Penalties of non-return of material with free
Freebox ADSL	150 €
Freebox Fiber Optics	200 € at 400 € depending on the model
Fiber housing	90 €
Box / Player TV	200 €
Freeplug	50 €
Remote	10 € to 50 € depending on the model
CD/DVD/Defective BR	50 €
Various accessories	10 € to 100 €

Advice from mySmallBox

Billing errors concerning non-return costs are the most common. Thus, when preparing your return package, it is better to be careful not to forget anything, and to keep the tracking number provided by FAI.

What reasons make it possible to terminate a free internet box at no cost ?

In some cases, a subscriber can no longer benefit normally from his free Box Internet subscription. It is then that FAI accepts a Termination without cost of the internet box subscription. The most common case is that of a move, provided that the move is made towards a zone not in the service currently subscribed.

There are legitimate reasons to terminate its freebox for free.

Free also allows terminate free of charge as part of an evolution of its offer and services subscribed. The subscriber then had a period of 4 months to request the termination of his contract.

The legitimate reasons that allow you to terminate your box contract for free with free
Move to an area not covered by the services subscribed	Proof of address
Change in the initial contract	Contact Customer Service
The services provided do not correspond to those promised by the contract	Contact Customer Service
Handicap or illness with impossibility of taking advantage of the services provided for by the contract	Attestation of a doctor confirming the inaccessibility of services subscribed by the subscription.
Unemployment caused by a dismissal of a permanent contract	Dismissal certificate
Detention in a penitentiary center for a period of at least 3 months	Penitentiary accommodation certificate
Force majeure as defined by the French courts.	Tribunal’s certificate justifying a force majeure.

How to terminate a free internet box subscription ?

To terminate your Free Box Internet subscription, you just have to Contact FAI customer service by phone at 32 44. There, a free advisor takes note of the request and gives the subscriber the address to which send a registered mail to make the termination request. This service is accessible every day between 7 a.m. in the morning and midnight.

To terminate your Free Internet box, it is possible to contact the operator’s customer service.

Once the termination request has been made, the subscriber has 10 days for the termination is effective. During this time, he can still exercise his right of withdrawal. A letter to the following address allows you to request the cancellation of the termination:

What are the termination costs of a free internet box ?

Free has based its development on its non -binding offers. But contrary to what some customers think, there are costs in the event of termination of a Free Internet package, in particular in the event of restitution of Freebox and Decoder incomplete or damaged or damaged. The termination fees billed by Free are 49 euros, and some reasons allow them not to pay them. You can also obtain the refund of free termination costs by your new Internet operator.

1. Free asks for termination fees for the Internet ?

You found cheaper Or better for your Internet subscription, And you are about to terminate free, without having to pay monthly payments, penalties or any compensation.

The termination of a Free Internet offer is made by Recommended termination letter with acknowledgment of receipt. A termination letter model allows you to terminate Free online, simply.

Free will not invoke a anticipated termination before the end of a minimum period of commitment to justify costs. Many customers therefore believe that the lack of commitment means no Termination fees at Free.

Then after termination, a Invoice of 49 €, for some Free Internet box termination. Forums and opinions testify to theincomprehension which affects a lot of customers subject to the termination costs of free.

They were convinced that terminating free would happen with a simple letter to the post office, and that they would not have to pay no charges.

D ‘other expenses can also be billed by Free, in the event of a problem when returning the equipment.

2. What are the termination costs of the operator Free ?

It should be noted that termination costs at Free are only the application of a common practice At all Internet access providers. Orange, SFR Altice, Bouygues, and even low cost operators like Red or Sosh, also practice Termination Fee for the internet offers.

Their amount varies little between operators, and Free Internet termination fees are among the cheaper. Note that some operators have a more flexible termination costs policy than free. Indeed, some do not apply no charges If the contract is enough ancient. Free considers that all the clients must pay it same amount termination of an internet subscription.

3. How not to pay the freebox termination fees ?

There are two types of patterns that allow not paying The termination costs in Free. Some reasons justifying a non -payment of costs are due to free:

• There Non -eligibility of the line. It sometimes happens that the operator cannot provide the subscription service, and you can then terminate the free internet offer without expenses.
• L’evolution of network at the local level or a withdrawal of administrative authorization, if they prevent the service.
• There Modification of the contract or tariff by free. You then have a four -month from the modification to terminate your internet contract freely freely free of charge your free internet contract.

Others legitimate reasons Allow you don’t have to pay termination fees in Free. But we must admit that they are hardly pleasant. So we can use them, but not really wish them:

• THE death, there disease long -lasting or a handicap preventing from using the service.
• THE over -indebtedness, THE dismissal of a permanent contract or theincarceration more than three months are accepted reasons.
• Less terrible, the right to retract, THE moving outside the metropolitan territory or in an area not covered by the operator exempt you from the internet termination costs of free.

4. Can we request reimbursement of costs ?

If you Take your Internet Free Package, It’s probably to go to a other supplier internet access.

Know that most of them reimburse THE Free termination fees.

THE reimbursement amounts Internet operators are generally at least 50 €, which makes it possible to cover the termination costs of Free, which are € 49.

Access providers constantly renew the reimbursement of costs, and you can find them on our guide by operator.

Note that Free does not practice reimbursement of internet termination costs if you leave another access provider to take out a free package.

5. The termination costs of a freebox delta

The offer Freebox Delta is without commitment, and you can therefore terminate when you want, with 10 days notice. The termination costs are identical to other Freeboxes: € 49.

But the Delta offer is different from other Freebox, because you bought the Free Devialet Player, at a price of € 480. If you have chosen to acquire the Free Devialet Player by paying cash, it is yours. If you have chosen a staggered payment, the Free Devialet Player sales contract is not terminated at the same time as internet access. You must therefore pay the player, without the possibility of returning it and stopping the credit.

Our other free termination guides

Here are our other free termination guides:

• Freebox Delta termination
• Freebox restitution
• Free mobile insurance termination
• Free Mobile termination

• Freebox termination
• Free termination € 2
• Free death termination
• Fresh mobile free