Bouygues assistance and troubleshooting: how to get the troubleshooting of your Bbox

Information spread like a powder trail this Friday, April 15 afternoon. Many Bouygues Telecom customers have noticed that they no longer had access to the Internet, reports in particular Frandroid. Whether on Twitter or the DowndeTector specialized site, providing users with real -time information on the condition of various websites and services, many French people have indicated that their internet boxes had been cut. Around 3:30 p.m., almost 2.400 reports were sent to the site, while in normal times the curves oscillate between 10 and 20 reports.

Breakdown internet: Bouygues Telecom customers can no longer connect

Many customers have seen their boxes are cut in the middle of the afternoon. For his part, the supplier announced a return to normal in the evening.

Posted on 04/15/2022 at 6:40 p.m

Information spread like a powder trail this Friday, April 15 afternoon. Many Bouygues Telecom customers have noticed that they no longer had access to the Internet, reports in particular Frandroid. Whether on Twitter or the DowndeTector specialized site, providing users with real -time information on the condition of various websites and services, many French people have indicated that their internet boxes had been cut. Around 3:30 p.m., almost 2.400 reports were sent to the site, while in normal times the curves oscillate between 10 and 20 reports.

According to our colleagues, it was in Paris and in the surrounding cities that the reports were most numerous, but there were also some in Marseille, Lyon and Nice. The most common breakdowns reported this Friday concern the box, with Wi-Fi cuts or error messages. A problematic breakdown while many French people are still in teleworking, especially on Friday, as some have pointed out on social networks.

Back to normal in the evening ?

If some breakdowns have been detected on mobile internet networks (3G, 4G and 5G), the mobile network does not seem to be hit. For its part, Bfmtv was able to join Bouygues Telecom who confirmed that he had “identified” the problem. “It mainly concerns the south of Île-de-France. A return to normal is scheduled for the late afternoon or early evening, “said the operator, who specifies that” the cause is being analyzed “. Other customers have also complained of having tried to reach customer service without having been able to obtain an answer.

Bouygues assistance and troubleshooting: how to get the troubleshooting of your Bbox ?

In order to better understand how your equipment works, or to resolve a breakdown, you can use Bouygues Telecom assistance. To do this, 3 forms of assistance are at your disposal: by phone, in stores, and directly online. These 3 assistance allow you to get Bouygues troubleshooting quickly.

You want to change operator ?

• The essential :
• L’Bouygues assistance Allows you to obtain quick responses.
• The service of Bouygues troubleshooting offer the possibility of repairing your BBOX.
• To get in touch with Bouygues assistance, you must first Contact their customer service.
• Bouygues also has a service After -sales service.

Bouygues troubleshooting with telephone assistance

For any questions regarding your Bbox or mobile equipment, you can contact the Bouygues Telecom customer service by telephone. The technical service can be reached 7 days a week, between 8 a.m. and 8 p.m. The number to compose to access Bouygues Telecom customer service is the 1064. For example, you can carry out an order follow -up, change equipment, Solve a fixed internet failure, resolve a dysfunction With your mobile package, unlock your mobile, change your plan, manage your options, report a move, request a termination, pay an invoice, modify your personal information, etc. In general, theBouygues troubleshooting assistance by phone allows you to solve any problem linked to your Bbox or your mobile phone plan.

B & You subscribers benefit from access to telephone customer service Bouygues Telecom.

Bouygues Telecom stores, Bouygues troubleshooting live

You can also go to one of the 500 Bouygues Telecom club stores For advice, contact after -sales service, etc. THE Bouygues Telecom shops are present in more than 30 French cities. It may be interesting to go to the store in the event of a problem, allowing you to speak face to face with an advisor. To find the shop closest to you, see the list of stores.

In the event of a remote failure, customer service will direct you to a shop near you in order to proceed to Replacement of your Bbox.

Bouygues assistance online to help out your bbox

Bouygues repair assistance online

First of all, you can explore the tools ofBouygues assistance online. The online assistance site lists dozens of explanatory sheets distributed by offer and by theme. Of the’BBOX installation to the breakdown, You can precisely look for the advice you need.

Bouygues Telecom also experiences a Assistant robot. The principle is simple: you just have to choose the category to which your problem belongs (fixed, mobile, invoice, etc.) then enter your question in the window of Automatic cat. You are then redirected to the page that best responds to your request. It is advisable to visit the assistance site being located near the defective device, in order to easily carry out the manipulations indicated.

Of the Additional sites are also accessible and offer online diagnostic tools:

• Bbox online diagnosis
• Bouygues assistance and online troubleshooting dedicated to mobile
• Mobile after -sales service

Thanks to the Bouygues customer area mobile application, you can solve problems related to the WiFi network and benefit from several diagnostic services.

If you cannot find the answer to your question, you can directly question the community, where a Bouygues Telecom advisor can also answer you. Messages can be posted on 2 platforms:

1. On the forum
2. On Bouygues Telecom’s Facebook page

Bouygues troubleshooting and assistance via internet forums

The Bbox News forum is no longer available. You can however find on this site a very large number of guides dedicated to the operator.

There are several forums dedicated to Bouygues Telecom, but the more complete is the Bbox-News site forum.com.

This community space offers a large number of subjects On Bouygues Telecom and in particular a space dedicated to questions from Internet users concerning breakdowns. Just create a user account and ask a question in the right section, then wait for a user to answer. You can also consult the sections and the old questions and answers without creating an account, asguest.

Before asking a question, it is useful to check if the question you want to ask has not already been dealt with on the forum. Function “research“of the forum is very practical and allows you to find the answer that we are looking for in keywords quickly and efficiently.

Bbox repair price

In case of Bbox breakdown, This is replaced for free in store. However, we advise you to Contact customer service by phone, or use a diagnostic tool for your box before going to the store. This tool is present on the Bouygues Telecom assistance website. Just select the service with which we encounter the breakdown, and specify the problem that we encounter.

Mobiles (and 3G+keys) sold not Bouygues Telecom are the subject of a one -year warranty from their date of purchase. Any repair of a warranty mobile is free subject to the manufacturer’s diagnosis. To check the condition of your warranty, consult the after -sales service website.

Enjoy good Bbox Bouygues deals at the moment !

Updated on 08/31/2023

Former editorial manager, Marianne joined Selectra in 2014. A graduate of a Master 2 International Media, she is the manager in charge of all the contents of the Télecom pole.