What are Bouygues termination costs

Here is a type of termination of a Bouygues Internet offer in the event of a moving in the area not covered by the operator:

Bouygues termination costs: how to calculate them or be reimbursed ?

You want to know how much the termination fees at Bouygues Telecom are raised, how to calculate them ? The reimbursement of Bouygues termination costs is carried out on the Bouygues Telecom site, in the proper deals section, then in reimbursement offers. We have gathered everything you need to know about the costs to be expected when you terminate your bbox or mobile offer at Bouygues Telecom !

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• The essential
• Bouygues Telecom asks its customers Bbox of the fixed termination fees of the order of 49 € Or 59 €, Depending on their subscription date (before or after 03/23/2015)).
• Customers of an offer Bbox Or mobile always engaged with the operator are also liable for Variable engagement costs, Depending on the duration of their contract and the number of remaining deadlines.
• In case of anticipated termination, You must pay All the monthly payments for the first year and of 25 % of the monthly payments of the second year, If you are committed to 24 months.
• It is possible to request early termination at no cost of your offer in the event of a legitimate reason or ofError made by Bouygues Telecom.

Fixed costs and variable costs

In the event of a breach of a contract, the ISP generally predict the invoicing of Termination Fee to their customers.

As with all operators, Bouygues Telecom termination costs are in 2 different forms: Fixed costs And variable.

• As their name suggests, the fixed costs are guaranteed upon subscription of an offer and cannot evolve at the time of termination. These are the Fixed line fence, which are due in all cases; whether the subscription implies a commitment of duration or not.
• On the other hand, the variable costs are not necessarily due and only apply if the holder of the offer is Always committed to Bouygues Telecom. As their name suggests, these costs can more or less vary depending on the commitment period that remains to be honored.

For Bbox customers

You have a bbox at Bouygues Telecom and you want to put an end to your subscription ? You are in this case liable for fixed termination fees that rise to 49 €, If you have subscribed to the offer Before 03/23/2015. On the other hand, if you have subscribed after this date, You must pay 59 € termination fees. Moreover and if you have subscribed to an offer 4G Box or a 5g box, The termination fees amount in this case to 19 €.

Customers with a mobile offer At Bouygues Telecom are not subject to the fixed termination fee fee.

For all Bouygues Telecom customers

Customers Bbox as Mobile However, may be liable for Variable termination costs, in the event that they resile their offer before the end of their commitment period.

If you are still engaged with Bouygues Telecom, it may in this case be wise to stay customer at the operator until the end of your commitment period so as not to have to pay you variable termination fees. Bouygues Telecom also leaves you the possibility of giving your offer to a third party, in order to be exempt from the amount of your termination costs.

How to calculate my termination costs with Bouygues ?

There Chatel law established for all French operators the method of calculating applicable termination costs, based on the duration of the contract and the number of remaining monthly payments.

• Termination before the end of the 12 months of engagement : customers must pay 100 % of the remaining monthly payments due for the first year of engagement;
• Termination after the first year and before the end of the 24 months of engagement : customers must pay 25 % of the monthly payments of the second year commitment.

Termination costs are calculated on the basis of Promotion of the offer price. This means that if the subscriber benefits from an advantageous rate for 12 months and that he terminates his offer early, he will have to pay the remaining monthly payments on the basis of the full price.

If you are no longer engaged, you are not liable for any termination fees.

On the other hand, you should know that Bouygues Telecom leaves its BBox customers a period of 30 days to return their equipment.

If the equipment is dispatched after the time imposed, the operator provides for late penalties. You will therefore be liable for additional costs in the event of non-reproduction equipment, or in the event that the returned material is damaged.

Costs to be provided in the event of non -return of bouygues fixed equipment – September 22, 2023

Bbox	70 €
Bbox TV decoder	180 €
Optical termination box (PTO)	40 €
WiFi repeater	80 €
Recording support	60 €
CPL	110 €
4G box	75 €
5g box	250 €
4G key	€ 59.90
Accessories (power cable, remote control, etc.))	20 €/accessory

What legitimate reasons to be exempt from termination fees ?

It is possible to Request reimbursement or exemption from your Bouygues Telecom termination and commitment costs in several cases.

At first, Bouygues Telecom can Refund fixed termination fees of its Bbox customers If they meet several conditions:

• If you have subscribed before 03/23/2015 : Bouygues donates you the deposit of 49 € for the TV decoder; You are therefore exempt from termination fees.
• If you subscribed after 03/23/2015 : Bouygues Telecom pays you a bonus of 59 € If you return your equipment within 30 days of terminating your offer; Your termination fees are therefore reimbursed with the premium.

On the other hand, you should know that most French FAI provides reimbursement up to 100 € termination fees requested by your former operator when you subscribe to an offer.

In addition, it is also possible to Request the exemption from your termination and commitment costs, that you are customer of a mobile or bbox offer, in case of force majeure and provided you present valid proof.

Here are the different patterns for which Bouygues Telecom can authorize an exemption from your termination costs:

Legitimate reason	Required supporting documents
Move abroad Or Outside the coverage area Bouygues Telecom mobile or internet*	Proof of address And eligibility test
Move to a place prohibiting the use of an internet box (retirement home, religious establishment, etc.))	Establishment certificate Clearly mentioning the prohibition of use
Handicap Or hospitalization making it impossible to use the subscribed offer	Medical certificate Or Hospitalization certificate Specifying that the customer is unable to use his services
Death of the line holder	Death certificate Or Copy of the family booklet mentioning the death
Sinister which prevents the use of subscribed services (fire, flood, etc.))	Certificate of your insurance or firefighters mentioning the damage caused by the disaster
Over -indebtedness Or bankruptcy	Letter from the Banque de France Or Copy of an admissibility letter to over -indebtedness committee
Unemployment following dismissal of a permanent contract	Pink slip Or Certificate of Pôle Emploi Or balance document any account
Supervision	Court order indicating the identity of the person under guardianship
Imprisonment For a minimum duration of 3 months	Certificate of a remand center Or copy of the judgment of the administrative authority having declared the detention
Liquidation Or legal redress	Judgment which pronounces judicial liquidation Or Kbis with mention of the bankruptcy or Mail of the official agent Or Certificate on the honor of cessation of activity (liberal professions) or minutes Acting the dissolution (associations)
Subscription of the offer by a minor person	National Identity Card Or passport Or family record book
Modification of contractual conditions	Nc

*As part of a move abroad for a period of more than 6 months, it is possible to terminate your mobile or Bbox offer at no cost If you meet the following conditions:

• You must not have known the generating event during the subscription;
• You must provide a proof of address proving your domiciliation abroad and the latter must date less than 3 months old ;
• You must justify More than 3 months of seniority at Bouygues Telecom.

It is finally possible to request a free termination of your offer following a Error from Bouygues Telecom Or If the operator has not kept his commitments. If necessary, the reason for the claimant client becomes legitimate; which leads to the exemption from its termination fees.

Here are the errors that are considered to be valid patterns for a Cancellation of termination fees ::

• Portability failure of your mobile/fixed line : the latter must be operated within 12 days of your request;
• No operation of your fixed services at your home (telephony, Internet and/or TV) : within 7 days of the initial start -up or for a period of 30 days after the installation of your equipment or the reception of the mail confirming your subscription;
• Non -availability of the mobile internet service : for 2 consecutive weeks within the month following initial commissioning;

Bouygues Telecom can in no case request to justify an early termination, if the latter is motivated by an error or a non-compliance with the operator’s commitments to the holder of the offer. On the other hand, if the services of the offer subscribed do not work, it is necessary to Prove the operator’s fault. To do this, you must point out the problems encountered to the operator and if the latter is unable to find a solution, you can request the free termination of your services.

Termination at no cost for legitimate reasons is far from limited to the list of reasons listed previously. Indeed, it is always possible to request the opinion of a competent court, as stipulated in theOrder of the Versailles Court of Appeal of January 4, 2004.

Reimbursement Bouygues termination costs: how to obtain it ?

After terminating your subscription, Several possibilities are available to you to request the exemption from your termination and commitment costs ::

Obtain reimbursement of termination costs from its customer area

1. Go to the section My requests of your customer area.
2. Select Requests under processing and place your supporting documents in the section Remove / download the required supporting parts.

Obtain reimbursement of termination costs from the mobile application

1. Select the section My requests.
2. Go to the section Personal info and choose Line management. You can then drop off your supporting documents.

Obtain reimbursement of termination costs by sending an email

1. Send your request by email to the following address: [Email Protected], By specifying your contact details (name, first name, telephone number of the line concerned, customer account number), the reason for the termination and by providing the required documents required.
2. Upon receipt of your request, the compliance of the latter will be assessed by the competent service at Bouygues Telecom.

Examples of fees after having terminated at Bouygues

Here are some examples that should help you better understand How to calculate the termination costs of your Bouygues Telecom offer ::

1. If you have taken out an offer with a 12 -month commitment and that you decide to terminate in the 6th month From your subscription, you will have to pay 100 % of the 6 remaining monthly payments until the end of your commitment period. As an example, if you resound your 100 GB mobile package, You will be indebted for € 95.94 ; either 6 monthly payments of € 15.99.
2. If you are Engaged for 24 months at Bouygues Telecom and you want to put an end to your subscription Before the end of the first year of engagement, You will be liable for all of the remaining monthly payments until the 12th month of engagement, as well as 25 % of the 12 monthly payments of the second year. If you decide for example to terminate your offer Sensation with 60 GB smartphone advantages In the 9th month of the first year, you will be liable for approximately € 251.97 ; either 3 monthly payments of € 41.99 + 12 monthly payments of around € 10.50 (25 % of € 41.99)). If you decide to terminate your offer with 24 -month commitment During the second year, you will only have to pay 25 % of the remaining monthly payments.
3. If you have subscribed after 03/23/2015 a bbox with a engagement of 12 or 24 months And that you are solving your contract at the end of your commitment period, you will only be indebted for € 59 fixed termination fees. On the other hand, you will also have to pay variable termination fees if you are still incurred. As an example, if you win your offer Bbox Ultym with Smart TV (24 -month commitment) At 16th month commitment, you will be indebted about 153 € ; either 59 € + 8 monthly payments of around € 11.75 (25 % of € 46.99)).
4. If you enjoy a mobile offer and are no longer engaged with Bouygues Telecom, you can end your subscription for free. If you resilled for example your Sensation package after your 12 months of engagement, your Sensation package with smartphone advantages after your 24 months of engagement, or your B & You Package without obligation, You are not liable for any termination fees !

Updated on 09/22/2023

Enzo is a specialist in the Bouygues supplier and more generally smartphones.

What are Bouygues termination costs ?

When stopping a Bouygues internet or mobile subscription, you may have to pay termination fees. What are the offers concerned ? What is the amount to be paid ? How to avoid these costs ? How to get a refund offer ? Our guide takes stock.

Discover our file to learn everything about the termination of Bouygues Telecom.

1. What to know about the costs of terminating a Bouygues contract

What are the termination costs of a Bbox ?

Stopping a Bouygues internet subscription (BBOX) automatically leads to Termination Fee. If you have signed your contract before March 23, 2016, you will have to pay 49 €. If you started your subscription after this date, the termination fees will rise to 59 €. Note that the regulations of these sums concern both adsl and fiber optics subscribers.

What are the termination costs of a Bouygues mobile package ?

Whatever the Bouygues subscribed mobile offer (B & You, Sensation package, etc.), you will not have to pay termination fees.

What can be additional termination fees ?

If you resilled your Bouygues contract before the end of the commitment period of your contract, you can be subject to Additional termination fees. So be sure to wait for the end of this period, unless you have a legitimate reason (see below). For example, if your subscription includes a 24 -month commitment period and you have more than a year of contract, you will have to pay all the remaining monthly payments of the first year and 25% of the monthly payments of the second year. If you only have less than a year of engagement, you will have to pay 25% of the remaining monthly payments.

2. How to avoid Bouygues termination costs ?

What are the legitimate reasons accepted by Bouygues ?

You can avoid Bouygues termination costs in certain exceptional situations, called legitimate reasons. Here are some examples of these exceptional cases, which you will have to justify each time:

• If you move outside the area covered by Bouygues, you will have to present a proof of address, as well as an eligibility test proving the non-covered by Bouygues;
• In the event of disability or illness preventing you from continuing your subscription, a medical certificate must be added to your termination request;
• In the event of the subscriber’s death, one of his heirs will have to join a death certificate to the termination mail;
• In the event of over -indebtedness or bankruptcy, a notification of admissibility in an individual over -indebtedness committee is necessary;
• In the event of unemployment following a dismissal on a permanent contract, you will have to present a dismissal certificate;
• In the event of incarceration of at least 3 months, a certificate of accommodation in a penitentiary center must be attached to your termination letter;
• In the event of force majeure, the presentation of a proof document of the court must be added.

An example of a Bouygues subscription letter

Here is a type of termination of a Bouygues Internet offer in the event of a moving in the area not covered by the operator:

Bouygues internet subscription letter model in the event of a move

Registered termination letter with acknowledgment of receipt
Subject: termination of the Bouygues internet subscription

I inform you today by this letter sent by registered mail, that I would like to end my Bouygues internet subscription, for the telephone line whose number is it (indicate your line number), due to moving in a non -covered area by your services.

As provided for in your General Conditions of Sale, I am entitled to request the termination of my contract without being subject to any penalties, insofar as my new accommodation is not eligible for the services that I have subscribed to you. You will find as an attachment an eligibility test result of my new telephone line, justifying my ineligibility to your fixed internet services.

My termination request must be taken into account by your care within 10 days receipt of this letter, in accordance with article L121-84-2 of the Consumer Code. Thank you for sending me back a letter confirming me the term of my contract.

In the meantime, please accept, madam, sir, the expression of my distinguished greetings.

If you have a mobile offer, personalize the letter below according to your termination pattern:

Bouygues mobile offer letter template in the event of the holder’s death

Registered termination letter with receipt notice
Subject: termination of a Bouygues mobile package

By this registered letter, I tell you about the death of (indicate the name and surname of the deceased holder). Also, I want to put an end to the Bouygues mobile subscription, for the telephone line whose number is (indicate the line number).

As provided for in your general conditions of sale, I am entitled to request the termination of the contract without being subject to any penalties. You will find as an attachment an act of death.

Thank you for taking into consideration my request upon receipt and to confirm me in writing the termination of the telephone package.

In the meantime, I beg you to Rcevoir, Madam, Sir, the expression of my respectful greetings.

Thanks to termination letter, you can customize many models of letters to terminate Bouygues. Send your mail online and it will be handed over to hand to the destiny. Carry out your procedures 7 days a week, 24 hours a day.

3. The reimbursement of Bouygues termination costs

How to obtain reimbursement of its costs of termination of a Bouygues subscription ?

To benefit from a reimbursement offer of your Bouygues termination fees (ODR), you must contact your new operator. Each supplier offers you forms to be completed online or to be returned by registered mail. You will also need to provide a copy of the Bouygues subscription closing bill, where the termination fees are indicated. Other documents may also be asked, such as a copy of your first Bouygues invoice. If the refund is made by transfer, you will also have to communicate your RIB (bank identity statement) or your bank details (IBAN, BIC).

What is the time for reimbursement of the termination costs of a bouygues contract ?

The reimbursement of termination costs of a Bouygues contract generally takes effect within 2 months, by transfer or in the form of having on your internet invoices.

What is the time for reimbursement of the termination costs of a bouygues contract ?

The reimbursement of termination costs of a Bouygues contract generally takes effect within 2 months, by transfer or in the form of having on your internet invoices.

What termination costs can you be reimbursed ?

You can be reimbursed for Bouygues service closing costs, but also remaining monthly payments if you have terminated your contract before the end of the commitment.

What is the amount of an ODR

Refund offers can pay you up to € 100 (€ 150 for Orange).

4. Our different guides to terminate Bouygues

Letter of termination, shipment by registered mail, restitution of equipment, reimbursement. You will know everything about the unsubscribe of your offer.

• BOX Asso Bouygues termination
• Bouygues Mobile termination
• Bouygues mobile insurance termination
• Bouygues Internet box return
• Internet termination in 6 points

• 4G bouygues key termination
• Box + mobile bouygues termination
• Termination of an internet package
• Bouygues mobile termination letter

Send your termination letter by registered mail, without getting around

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Take your Bouygues subscription in 2 minutes

• Resume our mail model with theMobile operator termination address and personalize your unsubscribe request.
• Specify your complete contact details, the reason for termination, your phone number and the date on which you want to end the subscription.
• Ship your Building letter to Bouygues By registeredly recommended from you. The letter is printed and handed over by the post office services.

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