Bouygues Telecom fixed telephony, Bouygues Telecom

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Bouygues fixed phone

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Bouygues Telecom fixed telephony

Emmanuelle

Bouygues Telephonie Fixed

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With Bouygues Telecom, take advantage of the fixed telephony included in your internet package ! This service allows you to telephone in France and abroad from your landline phone Bouygues Telecom. We present in this article the fixed telephony services of Bouygues Telecom as well as the BBOX including these services.

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The essential
Bouygues offers 3 Bbox offers Equipped with access to a fixed telephony service: Fit, Ultym And Must.
You can take advantage of these offers from € 18.99/month Depending on your adsl or fiber eligibility.
All Bboxes include at least the Unlimited calls to the fixed France and 110 destinations.
In the event of a problem with your Bbox phone, you can join Bouygues By phone, shop or online.

What are the fixed telephony services offered by Bouygues Telecom ?

The services included in the Bbox of Bouygues Telecom

Home phone

Whether you have a Bouygues Telecom subscription in ADSL, VDSL or fiber, and whatever the model of your Bbox, you have the fixed telephony services from your Bouygues Telecom phone. All Bbox Fit, Must and Ultym offers give a minimum access:

To Unlimited calls to the Fixes de France (excluding short and special numbers).
Unlimited calls to fixed of 110 destinations (excluding short and special numbers).

You can also take advantage of the common fixed telephony services with your Bbox phone : presentation of the number, conference at 3, double call, call referral, call transfer, answering machine, incognito call and reminder of the last caller.

Depending on the Bbox model, you will have Fixed telephony services more or less numerous (more destinations, calls to mobiles). The Bbox Must and Ultym offer more services than the Bbox Fit offer. Find all the characteristics of the different models of Bbox Bouygues lower in this article.

What are the international destinations included in the fixed telephone service ?

As said above, all Bouygues fixed telephone subscriptions include unlimited calls to fixed on more than 110 destinations. here are the 110 international destinations Included, whatever your Bbox and your eligibility:

In Europe : (Les) Azores, (Île) Aland, Germany, Andorra, England, Austria, (Les) Baléares, Belgium, Bulgaria, (Les) Canaries, Cyprus, Crete, Croatia, Denmark, Scotland, Spain, Estonia, (islands) Faroe, Finland, Gibraltar, Greece, Guernsey, Hungary, Ireland, Northern Ireland, Iceland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedoine, Madeira, Malta, Monaco, Norway, Wales, Netherlands, Poland, Portugal, Czech Republic, Romania, Sardinia, Sicily, Slovakia, Slovenia, Sweden, Switzerland, Turkey, Vatican, .
In North America : Canada, United States of America including Hawaii and Alaska.
In oceania : Australia, (islands) Christmas, New Zealand, (the) American Samoa, Tasmania.
In Africa : South Africa.
Maghreb : Morocco (except numbers starting with 212526, 212527, 212533, 212534, 212540, 212546, 212547, 212550, 212553 billed at a rate of 0.60 € TTC/min).
In Central America : (Les) Bahamas, (les) Bermudes, Costa Rica, (islands) Caymans, (islands) Virgins, Panama, Puerto Rico, Trinité-et-Tobago
In South America : Argentina, Brazil, Chile, Colombia, (Island of) Easter, Paraguay, Peru, Venezuela.
In Asia : Bahrain, Bangladesh, Brunei, China, Guam, Hong Kong, (islands) Mariannes of the North, India, Indonesia, Israel, Japan, Jordan, Macao, Malaysia, Republic of Korea, Russia, Singapore, Taiwan, Thailand.

If you wish to attach a correspondent to a destination out of this list, We advise you to check the prices in force on the Bouygues Telecom site.

International options: how to enrich your Bouygues fixed telephony service ?

Bouygues offers two options additional to call international: the1 hour Maghreb option and theOption 6h to Algerian fixes. The subscription to these offers is done from the Bouygues customer area:

With the first, for 9 €/month, You have access to 1 hour of calls (excluding special numbers) to the fixed and mobiles of Algeria and Tunisia as well as to the mobiles of Morocco (calls to fixes being already included). This option is without obligation. Calls must be made from mainland France.
The option 6h to the fixeds of Algeria allows you, to € 9.99/month And without commitment, to benefit from 6 hours of calls per month not reportable to the Algerian fixeds, from your BBOX fixed phone in mainland France (excluding special numbers).

How Bouygues Telecom’s fixed telephony works ?

Bouygues Telecom uses the Voices on IP or VoIP (Voice Over IP) to allow its customers to use their fixed telephony service. This technique therefore allows you to communicate (by voice) thanks to IP networks (private or internet networks). This is the principle of Skype For example, which also uses voice on IP.

This voice technique on IP takes place as follows:

THE analog signal emitted by the voice is captured by the microphone and digitized. This transition from the analog signal to the digital signal is essential to communicate by VoIP.
THE digital signal is then encoded in order to be compressed.
The information being now cut into “frames”, it can circulate on the computer network, in Voip.

This is why your Bbox fixed phone is connected to your box and not to your telephone socket. It is therefore your internet line that will be used to make calls and not it Switched telephone network (RTC), which is the historic network of Orange and whose lines are gradually arrested. You will therefore have a phone number different from that given for this RTC network of Orange, number starting with 09.

This fixed VoIP telephony service is offered by all box de Bouygues Telecom, i.e. the BBOX FIYou’re here BBOX Must and the Bbox Ultym.

Since February 2016, Orange (ex-France Telecom) has announced the gradual end of Switched telephone network which makes it possible to communicate by the fixed. This technique, which is now obsolete, is therefore replaced by Voip since 2018 and should continue until 2023.

Fixed telephony: Bbox offers from Bouygues Telecom

Bouygues Telecom offers a fixed telephony service in its 2 Triple Play Internet offers: the Bbox Must and the Bbox Ultym and in its Double Play offer, the Bbox Fit.

If you are in the unbundled area, you can enjoy the clean network of Bouygues Telecom. On the other hand, there is a part of this unbundled area, which is called extended area, in which Bouygues Telecom has no clean network. He must then use the ADSL access of other networks. In the extended area, you will have to pay a Supplement of € 8/month For your Bbox.

If you are in unblemmed zone, You are only eligible for the BBOX zone not unbundled. You still have unlimited calls to the Fixes de France, DOM and around 110 international destinations as well as unlimited calls to mobiles in France, Dom, Canada, USA, Singapore, China and South Korea. However, it is marketed at € 28.99/month for 12 months then € 38.99/month.

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Bouygues Telecom assistance and troubleshooting

If your Bbox phone does not work, Check that your BBOX is well connected to the network and that your landline phone is properly connected to the Port this or that 1 (that of green color) of your Bouygues Telecom box.

If a direct connection of your landline phone to your box is not possible:

Connect to this same port a Bbox telephone adapter (which you will have to buy in addition).
Connect your phone to this adapter.
All you have to do is connect your fixed phone to a socket.

It is possible to plug in several fixed phones, posted in different places from you !

Telephone line assistance

If you always have problems with your Bbox phone, a Bouygues Telecom assistance service is available :

In case of breakdown or malfunction, Bouygues Telecom performs a Analysis of your box In order to understand the problem and replace your modem for free.

The operator also offers you Service continuity solutions In order to remain connected (3G and 4G USB keys as well as 4G box for example).

If you want to join your operator, you can do it in different ways:

By phone, from Monday to Saturday, from 8 a.m. to 10 p.m. at 614 from a Bouygues mobile line or at 1064 From a fixed or mobile line of another operator. Tip: Between 11 a.m. and 6 p.m., you will avoid crowd.
In stores in one of Bouygues Telecom shops. On the operator’s website, you can enter the name of your city and discover the Bouygues Telecom store closest to you, with its schedules.
Online, on the Bouygues Telecom site To chat by chat or on the forum with advisers.

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Bouygues fixed phone

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