How to resolve a Bouygues Telecom Internet failure

If your Bouygues Telecom internet box displays a light light, you can carry out two checks.

Does Bouygues Télécom have a breakdown?

If you encounter problems, please submit a report below.

Bouygues Telecom is a French telecommunications operator, a subsidiary of the Bouygues group created in 1994. It is historically the third of the four French national mobile telephony operators, which appeared after Orange and SFR and before Free Mobile.

Problems in the past 24 hours

The following graph shows the number of reports we have received on Bouygues Telecom per hour of the day in the past 24 hours. A breakdown is determined when the number of reports is greater than the base line, represented by the red line.

For the moment, we have not detected any problem on Bouygues Telecom. Meet problems or breakdown? Leave a message in the comments.

Most reported problems

Here are the most recent problems reported by Bouygues Telecom users via our website.

• Internet
• Total breakdown
• Phone
• Wireless
• Television
• E-mail

Live breakdowns

Card loading, please wait.

City	Type problem	Time postponement
Bordeaux	Television	an hour ago
La Forêt-sur-Sèvre	Internet	2 hours ago
Marseille	Internet	3 hours ago
CAPDENAC-GARE	Internet	4 hours ago
Saint-Amour-Bellevue	Total breakdown	4 hours ago
Clermont-Ferrand	Internet	5 hours ago

Community discussion

Advice? Frustration? Share it here. Useful comments include a description of the problem, the city and the postal code.

Beware of “assistance numbers” or “recovery” accounts that could be displayed below. Make sure to report and vote against these comments. Avoid publishing your personal information.

Bouygues Telecom Problems

Latest breakdowns, problems and problems of problems in social media:

• Baldygary ( @Baldygary1) reported 7 minutes ago @x345_ @ptaahr we had this type of problem when we were at Bouygues, it was too ***** sudden worries.
• Ben.L (@Beenji__) reported 9 minutes @bouyguestelecom hello bouygues ! My box line is still not activated since July 2. I’ve had it up to here .
• Me (@antholilie) pointed out 10 minutes ago @bouyguestelecom hello bouygues still no news from my internet breakdown it is almost 5 days and no reliable information on your part.. well done
• Nwaar ���� (@nwaar93leo) reported 15 minutes ago those who are at Bouygues the network is or not ? Pcq I want to change there
• JMFRANCE (@jmfrance4) reported 19 minutes ago, you go abroad and you forget to cut your mobile data, you are at #Bouygues and you finish ruined before you even get out of the airport. 10 euros per mo, flight ! (21 euros lost in 1 minutes, just time to turn on my phone)
• Ravenwood (@Aphonicbreath) reported 19 minutes @bouyguestelecom hello. How do you explain that Bouygues activated me two paid options right now . What a scam. I want an explanation. THANKS
• Yoann Guillaume (@Guillaumeyoann) reported 21 minutes ago Bouygues very disappointed by the false advertising operator .Supposed to be fiber for 2 and a half months that my beugue, lague network, unable to watch television between 8 p.m. and 11 p.m. after more than 20 call solution still not found I do not recommend Bouygues
• OZ62 ( @oz62o) reported 23 minutes ago @ozkan_44_58 free never captures JSUis iron at Bouygues
• Aiko ��️ (@trad_waterlaw) reported 26 minutes ago Pahahha Bouygues and the termination system, I do the online procedures so that after 10 min of procedures “please contact the platform” go
• Tartiflette��⚡�� (@tartifletteuhh_) reported 26 minutes ago you too when you hang up as soon as the type on the phone tells you that he is advisable at Bouygues Telecom, you feel a little bad ?
• PDE | Darine (@darine_aese) reported 27 minutes ago @le_fauster bouygues is generally good, the offers are on commitment. If you ever want to terminate before the end of commitment (not resolved line problem), MP me, I worked in the telecom/fiber I know the good ways to prevent them from slowing you down and making you pay tons of tons
• sara!! (@jonehwg) pointed out 27 minutes ago but that to terminate my Bouygues fine subscription how that since my wifi does not work without any reason I can be my skull
• Hemrick ( @hemrick89) reported 27 minutes ago @x345_ after my experience with Bouygues, customer service was proceeded (they still sent a technician) and that would have seemed complicated to fastcker with them
• Rousselle Joel (@joelrous) reported 30 minutes ago @Bouyguestelecom Panne Adsl since Sunday in Yvrac 33370, it heats up at Bouygues but not with other operators.
• �������� (@wlxssaa) reported 31 minutes Bouygues pq the networks it does not go to Narbonne Plage ? I am supposed to do how outside me ?
• ⵣ (@vli1129) reported the Bouygues customer service 33 minutes ago what horror of his mother’s conne
• Charlène�� (@chalooney) pointed out 34 minutes ago once again for the super Bouygues Telecom network, my wifi to death, and 4G don’t even talk about it, super the morning in teleworking to waste a mad.
• Lucebuck (@pourrave) reported 36 minutes ago @tsad @bouyguestelecom noooon I have cold sweats each time that someone mentions Bouygues in TL so their bot of ***** traumatized me, I almost Break my Tel and my rage computer through their fault lol
• Ninick59 ( @ninick59) reported 45 minutes @matkitkat59 @angelocvzo c not a bran bp even if without iti g. Qd I see flows free St to 100mbps it puts 10 dry to appear, bouygues 10mbps it puts 1 to 2 sec there is something to ask questions
• Mamie Curry (@obamarianne) reported 50 minutes @x345_ it seemed to me that for Bouygues for example it was not the case but I may be wrong, it’s worth watching and if they pass a technician Make an appointment as quickly as possible lol
•  Matkitkat  ( @matkitkat59) reported 52 minutes @angelocvzo @ninick59 let’s not talk about bouygues when I activate the 5G 3500 or 2100 the 4G tasting 4G speed
• StriiKz le Lama (@strikzlelama) reported 54 minutes @cyril_wck nani? Na I am at Bouygues, but there is a technician who came this morning for a neighbor and he has to disconnect to connect the neighbor
• Kallista__futaba (@Futaba_kallista) reported 57 minutes @laekyutie he abuse ! Me a breakdown like her, Bouygues put 1J despite that he offered me something for the month
• Ghostface ( @stungar35) reported 58 minutes ago @yacine1607 @Sfr yes but for the price you have the service that’s why SFR, free, bouygues are not expensive because it does not follow next door
• Angelo �� (@angelocvzo) reported an hour ago @ninick59 @matkitkat59 bouygues it also works
• 나스라 (@nasrablablabla) reported an hour ago that my SFR box has not been working and since yesterday I have no network except in my room. Bouygues and SFR are given the word or what ?
• Chakil Nezha (@nouzhita) reported an hour ago @billianthony76 my daughter bouygues also no network or nothing
• Fauster (@le_fauster) reported an hour ago you have opinions on the Bouygues Internet service ? I’m moving and I’m checking my new fiber options
• Steevie Wonder �� (@dailyjein) reported an hour G. Used all my co short g a co de ****** now and I pay it qd mm mdr bouygues I hais hais
• Nesse (@Delavignel) reported an hour @Audrey_REED_YTB BOUYGUES and SFR are the worst operator it’s unhappy but if you have a job where you must have a connection why have you subscribed to them ? ��

What doesn’t work?

Thank you for telling us the problem you are experiencing with Bouygues Télécom:

Thank you for the report! If you have any advice or frustrations you want to share, leave a message in the comments.

How would you assess Bouygues Télécom in the past 3 months?

How to resolve a Bouygues Telecom Internet failure ?

Bouygues Telecom is one of the largest groups on the French telecommunications market. Whether it’s your Internet box, your TV decoder or your telephone service, it is not impossible to undergo an internet failure on the Bouygues Telecom network. In order to guide you in the resolution of these various breakdowns, discover the gestures to adopt to solve your connection problem.

Posted on 08/11/2022 | Updated on 08/24/2022 | by Charlène Michel

Bouygues Telecom Internet failure: general or local ?

If you face a Bouygues Telecom Internet failure, you can find yourself in two situations.

• A national failure which is not directly linked to your internet bbox or your internet line. The latter can, in fact,, impact your entire municipality or region. We can explain this type of failure by the appearance of strong bad weather, too much data traffic, acts of vandalism or the realization of work on the network. In the case of a national breakdown, Bouygues Telecom is obliged to inform you about the various stages of the regulation current dysfunctions. For your part, you will have no procedure to do since it is your operator who will take care of the breakdown.
• A local breakdown which concerns your Internet connection or your Bouygues Telecom equipment. In this specific case, you will have to make certain maneuvers to resolve the anomaly or Contact Bouygues Telecom customer service.

In the event of internet line dysfunction, ARCEP provides you with the “I Alete the ARCEP” service to report incidents related to your operator. You can also get help and advice on the site.

Free service choose.com

Are you sure you don’t pay your internet too expensive ?

simulate

The different Bouygues Telecom breakdowns

A Bouygues Telecom failure can affect many internet services. However, these dysfunctions can also impact fixed telephony or television.

Access to Internet connection

A Bouygues Telecom Internet box allows internet access on all of your connected equipment (PC, tablet, smartphone, etc.) of your home. A problem on the Internet line leads to:

• a slow or unstable flow;
• The inability to connect to the Wi-Fi of Bouygues Telecom;
• A network that is cut regularly;
• the impossibility of opening or connecting to the Internet pages of certain sites.

In the event of an internet breakdown, your home will therefore be deprived of activity such as streaming, online game or simple web browsing. This can also be binding if you do telework.

Access to fixed telephony

Nowadays, a telephony mainly goes through the Internet. Therefore, if you are under an internet breakdown Bouygues Telecom, you can end up in theunable to make or receive calls.

If you have two separate telephony services, Bouygues Telecom will not necessarily be responsible for the telephone failure. Then you will have to turn to theOrange Historic Operator in charge of the local loop.

TV service

The television service, such as the telephone service, go through the Internet box. With the exception of the Bbox Fit, all Bboxes have a TV offer included in their subscription. In the event of a Bouygues Telecom internet breakdown, the TV service will be fortiori impacted. Access to TV channels will be disrupted and the quality of the image will not be the most optimal.

What are the gestures to adopt in the event of a Bouygues Telecom breakdown ?

The first reflexes to have in the case of an Internet, telephony or television connection failure are:

• Identify the current error by referring to the lights of your BBOX. These lights are of three different colors (green, orange and red) and can be lit, indicators or extinct;
• restart the Internet box to try an incident resolution;
• Join Bouygues Telecom customer service.

How to identify an error with the Bbox ?

For Detect a connection error, A hardware failure or dysfunction, you can turn to your Bbox. It will tell you, thanks to its light indicators, the service impacted by the failure and the cause of it. There are, moreover, Error codes who appear on your box and will also help you solve your breakdown. Once, identified, you will only have to follow the instructions available to you in the Bbox manual or on your online customer area.

What to do if the indicator adsl or @ of your bbox is on ?

If your Bouygues Telecom internet box displays a light light, you can carry out two checks.

Restarting the Bbox

To begin with, Turn off your Bbox Using the ON/Off button located at the back of the case. It will then be necessary to wait a few minutes before turning on your internet box.

Your Bbox should walk normally again. To confirm the proper functioning of your box, the Internet light for your ADSL box must be on. For a fiber optic box, it is the indicator ” @”.

Check your computer connection to your Internet box

You can also Check the Internet connection Thanks to the connection of your PC to your BBOX. Two situations then arise:

• you are Connected with an ethernet or CPL cable (Power line carrier). You can disconnect the ends of the Ethernet cable from your computer and your box. Reconnect the wires by modifying the Ethernet port because you have four ports on the Bbox;
• you are connected via Wi-Fi connection. In this specific case, control the internet link and check your connection codes.

Restore the default BBOX settings

If you are still under an internet cut, you can, using a trombone, keep the “Reset” button Located at the back of the box.

Your case is operational if the internet light of your Bbox (Internet or @) is on. Following the Resetting the Bbox, It will be necessary to configure your Wi-Fi connection again as well as the encryption key. For that :

• Activate the Wi-Fi connection of your BBOX;
• Improve the safety of your Wi-Fi connection (WPA encryption). This key provides protection against possible intrusions on your Internet network. You will find the WPA code at the back of the BBOX (white sticker label).

This procedure will erase all the modified parameters on the interface of the BBOX (Wi-Fi security key, Redirection of ports, firewall, etc.).

The ADSL or @ indicator of your BBOX is turned off or flashes

In case the light (Internet or @) of your BBOX is flashing or off, there are solutions to solve the problem.

Restart the Bouygues Telecom box

To relaunch your internet box, you must follow several steps:

• Turn off your box via the ON/OFF button that you will find at the back of your case;
• Unplug the BBOX power cable then wait a few minutes;
• Reconnect your BBOX then rekindle it;
• wait until she reconnects.

If the light indicator of your BBOX ADSL or optical fiber is on, your Bouygues Telecom box works again.

Check the BBOX connection

At first, you can Inspect the connection cables of your equipment. Make sure they are not damaged or folded. To connect your case, only use the wires provided by Bouygues Telecom and avoid using an electrical extension. This can indeed Impact the quality of the Wi-Fi signal of your internet box.

In a second step, you can Optimize your BBOX flow By placing it near the electrical outlet and the telephone socket (if you have an ADSL box) or optical terminal socket (if you have the fiber). Also pay attention to electromagnetic disturbances. Some devices such as a halogen lamp or a babyphone can alter the proper functioning of your Bbox. Finally, be sure to put your internet box in an airy place rather than in a piece of furniture to avoid any risk of overheating.

Examine the home telephone installation

In the event of a flashing light or turned off on your Bbox, you can Check your telephone socket. So it takes this, Identify the DTI socket or test which is generally near the electric meter.

Connect the internet box to this socket (without using an extension) then wait a few moments. If the Bbox works normally, this means that the dysfunction comes from the telephone infrastructure and not from the box itself. It will therefore be necessary to do Check your telephone installation by an electrician.

Reset the default BBOX settings

If despite the previous manipulations, your internet connection is still broken down, you can Restore the settings of your Bouygues Telecom box. To do this, press and press the Reset button (at the back of the case) with a trombone. If the Internet light or @ is on, your Bbox is operational again. Please note, following this restoration, you will have to configure your Wi-Fi connection again as well as the encryption key.

Reduce your internet bill

Our experts help you find the best internet offer and test your adsl or fiber eligibility.

Calculate your savings

How to access the Internet in the event of a Bbox breakdown ?

In the event of an extended breakdown of your Internet line, you can continue to enjoy the Internet until the breakdown is resolved with the guaranteed internet service. Bouygues Telecom offers (depending on your internet subscription) a internet recharge where the Loan of a 4G key.

Connection sharing

To access the Internet via your mobile, you can activate the connection sharing function thereof. THE Guaranteed Internet Service Allows you to benefit from 100GB (the time your breakdown is resolved) so as not to impact the monthly consumption of your mobile package. To take advantage of this service, go to your customer area. You will then be directed on the page ” Guaranteed Internet Service »».

How to benefit from a 4G internet key during the breakdown ?

In some situations, your Bbox advisor can offer you the loan of a 4G key. Again you will have to go to your customer area to request it. You can collect your 4G key in a Bouygues Telecom store where it can be shipped to you via Colissimo or in Relay Point. It has a 100 GB SIM card as well as an explanatory notice. Insert the SIM card to use the 4G key then you can connect all your equipment to the Internet network. As soon as the Bouygues Telecom Internet failure is resolved, it will be necessary Restore the 4G key and the SIM card in the Bouygues Telecom club of your choice.

In the event of non-return, partial restitution, or restitution of damaged equipment, Bouygues Telecom will be able to claim penalties On your next Bbox bill.

An incident on the BBOX fixed telephony line

A Bouygues Telecom Internet failure can also impact your fixed telephony line. Again, the lights of your box can indicate the procedure to follow.

Understand the BBOX telephone lights

If you notice, in terms of your box, that the lighting such is green and fixed, Your Bbox is operational. Conversely, if this light indicator, This means that the fixed line of the BBOX is broken down. You must then carry out certain manipulations for Have your telephony line Before contacting Bouygues Telecom customer service.

How to fix your telephone line ?

For Resolve an incident on your fixed line, you can :

• Restart the Internet box the help of the ON/Off button located at the back of the case;
• Check all connections Between the Bbox, the phone and the fiber optical or telephone socket;
• Reset the Internet box for Restore the parameters by last resort. You can do this manipulation and using a trombone or from the BBOX management interface;
• Test the telephone line with another fixed telephone device to detect a problem in terms of the phone itself in itself.

If the breakdown is still not set, it will be necessary Join Bouygues Telecom customer service.

Solve a breakdown on the BBOX TV decoder

The Bouygues Telecom Internet box does not have a bright diode specific to the TV service. Nevertheless, you will be able to know if this service is active from the management interface. If your TV dysfunction, you cannot access all of your channels or the quality is bad, here is the procedure to follow:

• Examine the connection between your TV decoder and your BBOX as well as the connection of your TV;
• Check the image source (HDMI, AV1, etc.) on your television. Depending on the source, it may be necessary to Change the connection of the scalm or HDMI cable ;
• Return your BBOX to the steps using the ON/OFF button.

If the failure persists, contact Bouygues Telecom.

My Bbox assistant: the online resolution tool by Bouygues Telecom

Bouygues Telecom has set up for its subscribers a Online diagnostic tool and available 7 days a week and 24 hours a day: “My Bbox assistant”. This device can be used online on the Bouygues Telecom site or directly from the customer area application in the “Assistance” section. To use it, it is necessary Select the type of failure encountered In the troubleshooting category:

• total breakdown if no service works;
• Internet, television or fixed telephony if only one of the services is assigned.

This verification tool will allow you to Check the descending and uprights and the real -time use of the bandwidth.

All of your BBOX equipment is detected automatically and the BBOX assistant proceeds technical tests aimed at examining the condition of each device. Then let yourself be guided by the assistant by answering his questions. Finally, you will have to implement the solutions proposed by the assistant to solve your problem.

If the breakdown continues, the Bbox assistant will suggest several alternatives like theEquipment exchange, L’Opening of an online incident or contact with an advisor.

You can also Perform a ping test (Latence time) from your computer. It will then be possible to collect relevant information regarding the quality of your Internet connection. For optimal connection, the latency must be as low as possible. If the value is unstable or too high, a problem on your line is undoubtedly in question.

How to reach the operator in the event of a Bouygues Telecom Internet failure ?

If you have not been able to adjust the dysfunction encountered, the last solution is to Contact Bouygues Telecom customer service.

• By phone at 1064 From a fixed position or at 614 (from a mobile Bouygues Telecom). Advisers are available every day of the week from 8 a.m. to 8 p.m. and Sunday from 10 a.m. Finally, if you live abroad, you will have to compose the +33 660 614 614.
• Via the Internet via cat or on the Bouygues Telecom forum to benefit from the assistance of an advisor.
• By mail to this address: Bouygues Telecom Customer Service 60 436 Noailles Cedex.

During your process, you will need to bring your line number and contract number.

What’s the best time to call 1064 ?

For Limit your waiting time on the phone, It is best to reach Bouygues Telecom customer service in the morning between 9 a.m. and 11 a.m. or between 1 p.m. and 5 p.m.

What solutions to adopt in the event of a Bouygues internet breakdown ?

In some situations, the solutions provided previously do not assure you to resolve your Bouygues Internet failure. It is then recommended to contact your operator for Open an incident file. This file allows the arrival of a technician or the exchange of your equipment.

The intervention of a Bouygues Telecom technician

This intervention is planned with Bouygues customer service. It will therefore be necessary to be available on the day of the appointment, because your presence is essential. The period of this intervention varies according to the nature of the anomaly encountered. THE Travel of a Bouygues Telecom technician will not cause additional costs. However, if the intervention reveals that the breakdown is due to the subscriber, it will then be billed € 69.

In the event of an unexpected, it is essential to report or cancel the intervention Bouygues Telecom technician. To do this, you can:

• Call customer service at 1064 or 617 (if you are a mobile customer Bouygues Telecom);
• Go through your customer area;
• postpone the intervention through the intervention confirmation link or SMS.

Bouygues Telecom equipment exchange

THE Bouygues Telecom equipment change is only possible if the technician having carried out the intervention the judge required. Therefore, this change is completely free. Be careful Restore your old equipment in Bouygues Telecom. You can do it:

• directly in a shop;
• in relay parcel via the supplied slip;
• By post at the following address: Cordon Electronics, Hub byt 11 rue du Nouette, Zi de Quévert, 22103 Dinan.

Terminate his Bouygues Telecom subscription in the event of an extended breakdown

In the case of prolonged or repeated Bouygues Telecom Internet failure, it is quite possible to terminate your subscription Without termination fees. To do this, you must be able to advance a legitimate reason or prove that the failure is due to Bouygues Telecom. For example, you can invoke:

• an internet connection failure for at least 2 successive weeks and within 30 days of the Commissioning of the Bbox offer ;
• an internet service which malfunctions for a month following the confirmation of subscription of the offer.

Also note that any anomaly due to the inability of Bouygues Telecom to provide you with efficient service can be a pretext for a free termination.

Can we request compensation in the event of extended failure ?

Like each operator, Bouygues Telecom is obliged to deliver a quality service to you. Thus, an internet problem Bouygues Telecom can cause several days or weeks without connection, which can greatly impact your daily and professional life. If you are the victim of an extended Bouygues Telecom Internet failure, you can drop a Commercial gesture request ::

• From your customer area;
• on social networks (Facebook and Twitter);
• By post to the following address: Consumer service Bouygues Telecom, TSA 59013, 60643 Chantilly Cedex.

You can thus claim non-payment or reimbursement sums paid during internet breakdown periods. Furthermore, according to article L121-20-3 of the Consumer Code, Bouygues Telecom has the obligation of result and will therefore have to compensate you for the inconvenience undergone.

Finally, if your dispute is still not resolved, you can Enter the mediator of electronic communications On the website www.Mediation-Telecom.org.

You now know how to solve a Bouygues Telecom Internet failure. To discover more internet offers, use our internet tenders comparator to find the best internet subscription at the moment !

Free service choose.com

Are you sure you don’t pay your internet too expensive ?

simulate

• About choosing.com
• Legal Notice
• Charter for personal data protection
• Contact us
• Notice Choose.com
• Authors

Compare the best offers

An advisor reminds you free of charge to accompany you

Your request is recorded.
Our advisers are available from 8 a.m. to 8 p.m. Monday to Friday and from 9 a.m. to 7 p.m. Saturday.
As soon as one of them is released, he reminds you.

By clicking, you accept that your number will be transmitted to Marketshot, publisher of this site, in order to be recalled as part of your request. You have a right of access, rectification, opposition, deletion and portability of information concerning you. You can exercise this right on simple written request at the email address: [email protected]. For more information, consult our charter for personal data protection.