Bouygues Box Contact: How to contact the operator

For in the “Assistance” section, the equipment is automatically detected And the services are ready to be diagnosed in four steps:

Bouygues Telecom assistance

Bouygues Télécom is one of the French telecommunications leaders. Like Orange and SFR, it is a mobile operator. Arrived the last on the market, it is the third currently in terms of mobile offer. Your smartphone is broken down ? You can’t get the new updates ? You know an internet access problem with your box ? You need theBouygues Telecom assistance To solve your problem. We provide you with this page all the information you need to reach a Bouygues Telecom technical support advisor easily and by different media.

How to contact Bouygues Telecom technical support by phone ?

You are faced with an internet or mobile telephony problem, you will be able to Contact Bouygues Télécom assistance service by phone. For a problem with your Bbox, you can deal with 614 from your mobile phone or 1064 from your landline phone. If you are abroad, you must compose the +33 660 614 614. If you call for a problem with your card mobile and you have neither box nor package, make up 634 from your mobile phone and 1034 from your fixed job. If you are abroad, dial the +33 668 634 634. If your call concerns a mobile breakdown, remember to call from another line. If it is for the box, be close to it.

How to contact the Bouygues Telecom help service otherwise ?

If you cannot contact Bouygues Telecom assistance by phone or, if you do not want to go through that means, you will be able to chat directly with an online advisor, on the website of theBouygues Telecom assistance. Before that, you can also consult the FAQs of the site or even, participate in the discussion forum between users. You can also browse the site tips on site, you may find the answer to your problem through these problems. As a last resort, you can always send a message on social networks. Bouygues Telecom is present on Facebook and Twitter, you can try your luck by writing on the operator’s page in the hope of being contacted.

Bouygues Box Contact: How to contact the operator ?

How to contact Bouygues in the event of a breakdown or problem with its Bbox ? It is sometimes difficult to know the best ways to contact the operator. To help you in Bbox Bouygues, find on this Bouygues Bbox contact guide, all ways of being put in contact with Bouygues.

You want to change your bbox offer ?

Bouygues Box Contact: In what situations contact the operator ?

Once the subscription, activation and connection of its Bbox Bouygues have been carried out, it may be that Bouygues Bbox contact may be necessary for multiple reasons. As a reminder, the subscription to a Bbox offer can be done online, in Bouygues store but also by phone.

If you wish to obtain information on a Bbox subscription, you can call the 09 74 59 22 72 to be linked to one of our advisers.

Once the subscription has been completed, it is however possible that a bouygues box contact can answer your questions or solve certain problems:

• To follow the activation time of his Bbox online or by phone.
• To perform it Monitoring of its consumption and subscribe or terminate internet options, Bouygues TV and fixed line.
• For Consult your invoices and manage your billing preferences
• For HAVE TO BBOX And make an incident follow -up, once the breakdown has been reported to Bouygues Telecom.
• In the event of a move, to change the Bouygues address and follow up on your request.

THE Contact Bouygues Bbox For any questions, problem solving or to simply monitor an incident can be carried out directly from the Bbox customer area or by phone. For certain requests, and when the holder also has a Bouygues mobile package subscription, the operator sends SMS to indicate the procedures to be taken or to follow up on the current request.

Bouygues Bbox contact: how to contact the operator ?

As mentioned earlier, there are many cases for which to get in touch with Bouygues is essential. For a Bouygues Bbox contact, the operator has set up many ways to contact him and obtain the necessary information to take advantage of his internet subscription.

In addition to 500 stores Bouygues Telecom in mainland France, Bouygues has a call center with more than 3000 advisers available 7 days a week from 8 a.m. to 10 p.m (Sunday the call center opens from 10 a.m.).

In addition to its shops and customer service by phone, Bouygues also offers its BBOX customer area which allows you to obtain a lot of information on its Bbox Bouygues subscription. This customer area also makes it possible to carry out Many online operations as the consultation of his invoices or monitoring a current request for example.

Bouygues box contact by phone

One of the easiest ways to contact Bouygues remains the phone that allows you to speak directly to a Bouygues advisor. However, there are several bouygues box contact phone numbers to contact the operator:

1. For those who wish to subscribe to a Bbox Bouygues offer, the call number is 1064 From a fixed or mobile line. Once the order is placed, it is also possible to follow up by calling the 09 81 66 26 66. (the communication rate depends on operators.
2. For Bbox customers who have a Bouygues Telecom mobile package, it is also possible to contact Bouygues by making up the 614 From its smartphone (the waiting time is free, the communication time once the connection is established is then deducted from its package).
3. During a stay abroad or on the go, the bouygues numbers mentioned above do not work. To contact Bouygues, you must then compose the +33 660 614 614, The communication price then varies according to the operator.

The Bouygues Box contact center is available to 8 a.m. to 10 p.m. every day. Some services are nevertheless unavailable from 8 p.m According to the case. To be assisted as quickly as possible, it is advisable to call rather on weekdays and preferably Between 11 a.m. and 6 p.m.

You wish to take out a Bbox subscription ?

Online bouygues box contact

In addition to the Contact Bouygues Box By phone, it is also possible to go to your Bouygues customer area to request the operator. Online Bouygues Box contact is done directly online from its Bouygues customer account.

As a Bbox client, it is necessary to wait 24h After subscription to access the Bouygues customer area. To register just go to “my account”, “access your account” and then select “Create my customer area”.

The connection identifier corresponds to the email address Bbox (@Bbox.Fr) and the verification code is sent by email. Then just configure your connection identifier and password for future connections.

THE Contact Bouygues Box Through the customer area allows many operations for BBOX customers:

• Follow the activation of your Bbox Since the “My Orders” section.
• Update your personal information (banking contact details, billing address, email, contact information. ))
• Follow up on your consumption With in particular the details of the communications passed from its fixed line or the purchase of VOD with its Bouygues TV decoder for Bbox Must and Bbox Ultym customers.
• Access its simplified bills of the last 36 months, ask for a duplicate, manage your billing preferences see payment if necessary.
• Modify your options fixed telephony, internet and TV (like Netflix or OCS for example)
• Request the portability of your number or obtain your fixed Rio code.
• If in doubt about the duration of his contract, it is possible to Consult its duration of engagement In the “My offer and my options” section.
• Consult your messages Bouygues Telecom in the “Activities” section, “Latest events” section.

Note that the BBOX customer area is available online but also on smartphone with the dedicated customer area application available on App Store and Google Play.

BBOX assistant: the Bouygues online diagnostic tool

This service called “my Bbox assistant” consists of a Online and personalized repair assistant available 7J/7 And 24 hours a day. To benefit from it, simply connect to your online customer area from a computer or directly from your smartphone with the Bouygues Customer Espace Application.

For in the “Assistance” section, the equipment is automatically detected And the services are ready to be diagnosed in four steps:

1. The first step is the scan that examines the technical data of the BBOX in real time to check if the device is broken down.
2. The second step is a series of questions to try to establish the most precise diagnosis possible and understand the cause of the possible breakdown.
3. During the third step, Bouygues submitted actions to be carried out to resolve the detected problem while carrying out network tests in the background.
4. Validation and resolution of the problem.

If after the online diagnosis carried out with “my Bbox assistant” does not solve the problem with his Bbox, it is then timeOpen an incident to the operator. Bouygues then offers the exchange of the equipment concerned or a bouygues box contact through one of his advisers.

Remember to reset your Bbox ! A basic maneuver to solve a problem with its BBOX is simply to turn it off and unplug it. Wait a minute before reconnecting it to see if the breakdown is resolved.

Bbox customer service: Contact Bouygues customer service

Whatever your needs you can Contact Bbox customer service Bouygues in several ways. You can reach them:

1. By phone at 1064 or for a free comparison on 09 70 14 15 46 (free number Hopenergie.com);
2. Directly online on the https: // www website.Bouygues Telecom.Fr/ ;
3. In a Bouygues Telecom store near you.

The means to contact Bbox ?

The means to contact BBOX customer service are:

• By phone: for a comparison on 09 70 14 15 46 (Free number Hopenergie.com), by composing the 614 if you are a Bouygues client, by making up the 1064 if you call from another operator, or by making up the +33 660 614 600 14 if you call from abroad;
• Online: with the Bouygues community forum, with the online chatbot from the Bouygues Télécom Facebook page.

Bbox customer service by phone

To contact BBOX customer service by phone, you must be careful to compose the right number according to your situation and your needs.

So if you are a Bbox customer and encounter a problem, need troubleshooting assistance whereInformation on your invoices and your BBOX package, You will have to deal with number 614 from your mobile phone.

On the other hand if you are not a customer at the operator Bouygues Télécom when you want to call for your Bbox box, you must then dial 10 64.

If you have to call BBOX customer service from abroad, excluding mainland France, you must then compose +33 660 614 614.
It is important to note that for Bouygues Télécom customers the waiting time during the call is free and then communication with the advisor and then count the phone package. If you call with another operator, then the waiting time and the communication will be invoiced to you according to the type of operator.

Online BBOX customer service

For Contact BBOX customer service online, There are few means compared to other operators. Indeed there is no email address. However, you can go to the Bbox site, and find the answer to your questions in the Bouygues forum. You can also contact the operator from its Facebook page. An advisor will then do everything possible to answer you as soon as possible.

You can also connect to your BBOX customer area. This customer area offers you many possibilities to know how to follow your consumption consult your invoices have made specific requests such as the portability of your phone number and therefore the associated code. You can also update your personal information such as the address of bank details and your personal contact details. This is very practical if you have to move. You also have access from this customer area to the Bouygues Telecom assistance which will allow you to be put in touch with Bbox customer service and have the answers to your questions directly through an advisor.

Bbox customer service by email

There is no email address for Bbox customers.

Why contact Bbox ?

You have several reasons to want to contact Bbox customer service. Indeed you may want to change your Bouygues offer, need to change your address, you have a box failure, a problem on invoicing or you want to settle an invoice, or the termination where there subscription to an offer.

Subscribe Bbox

To subscribe to a bbox offer nothing more simple point, you just have to compose 09 70 14 15 46 from your mobile phone Point The advisers are available Monday to Friday from 8 a.m. to 9 p.m. as well as Saturday from 9:30 am to 6.30 pm. This issue is completely free and our advisers undertakes to direct you to the best offer according to your needs.

Terminate bbox

In the case of a termination, you should know above all that it will be taken into account and effective at least 10 days after your efforts if you are special. If you are professional this period is extended to 30 days. In both cases it can go up to maximum 60 days point there is no commitment period and you can therefore terminate your offer on the date of your choice. So if you are in the context of a move, remember to call minimum 10 days before the scheduled date of your move and after specifying the effective date and wishing the end of the contract. There is no need to go to the store to perform a. Indeed this is done from your BBOX customer area or by mail by sending a registered letter to the following address: Bouygues Télécom customer service, TSA 59 013.66 643 Chantilly Cedex.

Return of equipment

After making this step, you must return your BBOX equipment. If you have not kept the original box you will have to buy one at your expense. Know that you don’t have to pay the return of your equipment because you can access a return voucher from your BBOX customer area. You will just have to stick this label on your shipping card. Keep the lower part of this good as long as possible to prove that you have sent your point package to the lower part of this voucher it will be specified the date and the relay package in which you have tabled your package.

If you prefer to send your equipment by La Poste Vigule then you will have to pay the costs yourself. The address to enter will then be: Electronic cord, 11 rue du Nouette, Zi de Quévert, 22 103 Dinan.

If Open Energy advises you to keep the lower part of the good well, it is because if the delivery times of the package exceed 45 days after your contract, Bouygues has the right and the possibility of putting you penalties which can Go up to 390 €.

You might as well avoid this kind of little inconvenience while retaining this little piece of paper.

Termination fees

To date the costs of a bbox offer, whatever it is, amounts to € 59. Know that by subscribing to another operator strong most of the time, your new operator will reimburse you all the costs of your old operator, namely Bouygues Bbox.

FAQ Bbox Bouygues Telecom

How to contact the Bbox service ?

To contact the BBOX service you must deal on 614 from your mobile phone where from another time position if you are abroad the number to compound is the most 33 660 600 14 614.

10 34 is it free ?

Number 10 34 as well as number 10 64 to contact BBOX customer service are completely free numbers in France whether you call a landline or mobile phone.

When to call 10 64 ?

If you wish to contact Bouygues Télécom customer service you will have to deal on 10 64 point Customer service is open Monday to Saturday from 8 a.m. to 8 p.m. Open Energy advises you to call this issue at the start of the morning or early in the afternoon except Monday or the influx rate is the least important. The waiting time is always free.