Bouygues Telecom Customer Espace Espace: Access, Options

Via the customer area, the customer can access a serviceonline assistance. He can thus find answers to his questions or to any problems encountered. He can also report a incident directly on its customer area.

How to contact Bouygues Pro customer service ? �� 09 71 07 91 13

You are a small company with less than 10 employees and you wish to contact Bouygues Telecom to take out an offer, obtain information or assistance ? The operator provides its professional customers with a competent customer service to respond to all their requests ! We explain everything to you in this guide how to contact an advisor, what are the joint schedules for pro customer service !

• The essential
• In addition to offering a customer service dedicated to individuals, the operator Bouygues Telecom provides professionals with a service specially adapted to their needs: the Pro customer service !
• It is possible to contact the Bouygues Telecom Pro customer service For get information, take advantage ofAn assistance, make a claim or in order to Subscribe an offer.
• THE Bouygues Telecom Customer Service can be attached in several ways: by Internet, by phone, by mail or in shop.

Bouygues pro customer service or companies: which one calls ?

Like any self -respecting operator, Bouygues Telecom provides its customers with individuals and professionals with differentiated standards to reach it.

Unlike customer service reserved for individuals, the Bouygues Telecom Customer Service is intended for entrepreneurs, independent, freelance, as well as Small companies with less than 10 employees. By contacting the operator, the professionals can be supported in their efforts and will be able toGet answers to their questions, as well as’technical assistance in the event of a problem.

THE companies with more than 10 employees can contact the Bouygues Telecom Business Customer Service.

Bouygues Telecom’s professional customer service: in which cases to contact him ?

That you are already a customer Bouygues Pro Or that you plan to take out an offer from the operator, several reasons may lead you to want to contact dedicated customer service.

We have gathered in the following table the different cases which may lead you to contact the Bouygues Telecom Customer Service Depending on the offer you hold.

You are not a customer	Obtain information on the content of an offer / subscribe to a Bouygues Telecom Pro offer
You are a customer of a fixed or internet offer	Solicit technical assistance to obtain help on the operation of its equipment / declare a BBOX failure / Request a breakdown following a line break / learn about internet flows / obtain information as part of moving
You are a customer of a mobile offer	Declare the loss or theft of a mobile / Unlock a SIM card / Ask to change number / get help following a mobile problem / be assisted for the grip of a mobile bouygues telecom / get Information concerning the terms of use of a Bouygues Telecom Pro mobile abroad
You are a fixed customer, the internet or mobile	Refit an offer / follow your termination request / Cancel your termination request / Change supply / make a complaint on an invoice or payment

If you are a customer of a Pro Internet + Mobile offer, You can contact the operator’s customer service for all the reasons mentioned in the previous table.

How to reach Bouygues Telecom’s PRO customer service ?

Several means are available to you to join the Bouygues Telecom customer service dedicated to professionals.

Depending on the nature of your request, some means of contact are to be favored more than other.

We invite you to consult the Faq Provision on the Bouygues Telecom site in order to be oriented towards the means of contact most suited to your request. To do this, click on the tab Contact us ; Located at the bottom right of the operator’s website.

Contact Bouygues Pro Customer Service by Internet

It is initially possible toget information or online help via your Bouygues Pro customer area or from the operator’s website.

To access online after -sales service, click on the section Assistance And select the theme that concerns you from the different options offered:

1. My box and my TV : total breakdown, internet dysfunctions, television, fixed telephony, installation and uses Bbox pro, etc.
2. My mobile : network problem, mobile diagnosis, blocked SIM card, stolen or lost mobile, etc.
3. My offer and my bill : Understand and manage your invoice, change your mobile, manage your offer and options, etc.
4. My 4G key : configure and use your 4G key, solve a problem with your internet key or tablet, etc.

It is best to identify yourself to get personalized assistance.

On the other hand, it is possible to go to the WOOBEES forum (section Pros) Bouygues Telecom to consult the responses of Internet users or ask a question, in order to make you help by the community or by a competent advisor.

You can also get help by contacting an advisor by e-chat via the website, as well as on social networks Facebook And Twitter of the operator; For simple requests concerning a change of offer, the subscription of an option, the change of your administrative contact details or the explanation of your invoices.

Join Bouygues Telecom’s PRO customer service by phone

If you prefer Join a phone advisor To obtain information, assistance or to take out a professional offer, Bouygues Telecom leaves Several phone numbers At your disposal :

1. THE 3106 : to compose from a mobile or a fixed, if you wish to obtain information on an offer or become a pro customer.
2. THE 1064 : to compose from a fixed or a mobile, if you are Already customer and you want information, technical assistance or change your offer.
3. THE +33 660 614 614 : to compose if you are abroad.
4. THE 09 81 66 26 66 : to contact if you wish to obtain information on an order in progress.

Go to the store to get help from a pro Bouygues Telecom advisor

It is also possible to go to a Bouygues Telecom store For information, personalized help or if you want to take out a pro offer.

To do this, it is necessary to fix an appointment On the Bouygues Telecom website by accessing the tab Our shops at the top of the.

You can then enter your address or be geolocated to find the shop closest to your home or the location of your business. Once you have selected the agency of your choice, it is possible to take a Physical or telephone appointment with a professional advisor who will be able to help you whatever your request.

If you choose a physical appointment, you will be asked to choose the reason for your request for an appointment, so that the advisor who will receive you can best prepare your visit. Finally choose the date and the time slot that suits you the most.

Bouygues Telecom advises its professional customers to Bring supporting documents following the day of their arrival: ID, RIB, canceled checks, SIREN number.

Contact Bouygues Telecom’s PRO customer service by mail

As a professional customer, you also have the possibility of making a complaint to the operator’s customer service by sending a registered letter to the following address:

Bouygues Telecom
Customer service
60436 Chantilly Cedex

Bouygues Customer Service Pro: what are the schedules ?

THE 3106 and the 1064 are reachable Monday to Saturday from 8 a.m. to 8 p.m (excluding holidays). For the technical questions, The service benefits from wider availability beaches: Monday to Sunday from 8 a.m. to 10 p.m. The numbers to contact from abroad can also be reachable at the same times.

In order to reach an advisor without expecting too much, it is preferable to contact Pro Customer Service apart from the crowds: between 12h And 5 p.m.

THE 09 81 66 26 66, competent for obtain information on an order in progress, is reachable Monday to Saturday from 9 a.m. to 7 p.m.

Professional advisers are also available to answer your questions via the live chat or via Social networks from Monday to Saturday from 8 a.m. to 8 p.m. You can also consult online assistance 24 hours a day And 7J/7.

If you prefer to go to an operator store, find out about the agency’s opening hours of your choice by calling the latter directly or by going to the website of Bouygues Telecom.

How much is a call to reach Bouygues Telecom’s PRO customer service ?

You have the possibility of Make you recall for free by a Bouygues Pro advisor by going to the website of Bouygues Telecom.

Once on the operator’s web page, move your mouse on the section Pro/business and click on the proposal I remember right away ; Located at the bottom of the insert “Professionals”. You just have to enter your phone number in the bar provided for this purpose and click on I remember, so that an advisor contacted you for free.

1. THE 3106 :: Service and call Towards this issue are free from a mobile or a metropolitan fixed position.
2. THE 1064 :: The call and the service are free from a landline phone And Detary of the package from a mobile line.
3. THE +33 660 614 614 : from abroad, the call to this issue is billed at Communication price to a French mobile.
4. THE 09 81 66 26 66 :: The call is free from a mobile Bouygues Telecom and billed at Price of a local call from a landline.

Updated on 07/18/2023

Enzo is a specialist in the Bouygues supplier and more generally smartphones.

Bouygues Telecom Customer Espace Espace: Access, Options

Bouygues Telecom Entreprises markets offers dedicated to professionals for fixed telephony, mobile and internet, but also to optimize the management of the fleet and corporate mobility. The Bouygues Telecom Entreprises customer area is a central interface between the access provider and its customers: here is all the information on its access methods and its functionalities.

1. How to access the Bouygues Telecom Entreprises customer area ?
2. What are the features of the customer area ?
3. How to subscribe to a Bouygues Telecom Entreprises package ?
4. How to terminate a Bouygues Telecom Entreprises contract ?
5. Contact customer service via customer area
6. How to contact Bouygues Telecom companies customer service other than by customer area ?
7. Faq

Compare Pro offers Pro

Find a tailor-made Telecom offer by asking for a free quote from one of our specialized advisers. It is possible to be recalled for free.

Bouygues Telecom Entreprises Customer Space: how to access it ?

Connection to the Bouygues Telecom Entreprises customer area

For Access the customer area Bouygues Telecom Entreprise, just go to the website of the access provider:

Connection to the Bouygues Telecom Entreprises customer area is simply carried out by authentication, Using an identifier and a password.

Creation of a Bouygues Telecom Entreprises customer area

In order to access its Bouygues Telecom Entreprises customer area, it is necessary to create one upstream. For this, several solutions:

• For the managers Business fleet: if access to the Bouygues Telecom Pro customer area already exists, it is the manager of this access that can create additional access;
• For a first connection : Just click on “First visit” and complete your Bouygues Telecom phone number. The identifier and password are then sent by SMS;
• For the PRO customers (PRO Sensation Package, Bbox Pro, …), just connect to the PRO Customer Area: Connection >>
• For the Bouygues Telecom Entreprises mobile line : it is advisable to request access to the user space in case of forgetting the identifiers.

Access to the Bouygues Telecom business customer area from a computer

It is possible to access the Bouygues Telecom company customer area from any computer.

However, there is No dedicated mobile application At the Bouygues Telecom Entreprises Customer area.

Bouygues Telecom Entreprises customer area security

All the information on the customer area is secure and protected, Just like access to this.

Bouygues Telecom Entreprises Customer Space: what features are included in ?

On the Bouygues Telecom Entreprises Customer area, all the information related to the account is accessible quickly and simply.

here is a video presentation Bouygues Telecom Entreprises customer area:

The synthesis of the works park

Accessible from the home page, the Customer Park Summary is available: number of telephone lines, number of equipment, visualization of offers and services, etc.

Invoice management

With the Bouygues Telecom Entreprise application, the management and consultation of invoices are simplified. Different categories are made available to the customer:

• Bouygues Telecom Entreprise e-mail: To consult and analyze the invoices archived for 12 months in the history. It is notably possible to consult the distribution of the overall company invoice by user (the overall amount of invoices for each user) via the “User invoice” tab, or even consult the user statement to send automatically by email their user invoices to employees;
• Certified electronic invoices: They replace the paper invoices, while retaining the fiscal and legal value of the paper document. To activate this feature, simply go to the order menu and then click on “Add services”. All invoices can be exported or downloaded directly;
• Billing reports: This Bouygues Telecom Entreprises service allows you to consult reports to analyze invoices more easily in order to optimize the business fleet;
• Billing centers: In this category is the list of billing centers, as well as all complete information by invoicing center and per month. It is thus possible to see at a glance the overall cost of the invoice according to the cost categories (telephone solutions, IT solutions, machine to machine solutions, specific solutions, services and services, communications, other services and promotions).

Payment management

Thanks to this feature, the Bouygues Telecom company client can both Set your invoices And Find the history of payments previously carried out.

The “Payments” section makes it possible to consult all the invoices “unpublished” and “unpaid”, as well as the “assets”.

It is also possible to pay the bills online :

• Using assets available to pay all or part of the invoices;
• by setting by Bank card (CB, master card, visa).

Personal data update

With the online customer area, it is also possible to to update All personal data. Thus, the customer can modify the email address, identifier and password to authenticate.

Order lines, services and equipment online

Administrators of an account can order Via the Bouygues Telecom Customer Customer Space, Mobile lines, fixed lines, services, pro-personal service, as well as equipment such as mobiles, SIM cards or accessories. It is possible to Follow the advancement of orders via customer area.

The Cloud Bouygues Telecom Entreprises

A Cloud Companies is also made available to Bouygues Telecom Entreprises customers, managed from their customer area.

Profiles with access to administration and account management on the Bouygues Entreprise Customer area

Several Types of profiles can administer and/or manage the business account via the customer area:

• The administrator: It has unlimited access to the customer area as well as to all modules. He can also delegate access rights to his employees;
• the manager : It has access to all the customer area, but cannot delegate access rights or validate orders;
• the decision maker : It can access all the customer area and validate orders, but cannot delegate access rights;
• accountant : It has access to the “e-mail” functionality only.

Assistance

Via the customer area, the customer can access a serviceonline assistance. He can thus find answers to his questions or to any problems encountered. He can also report a incident directly on its customer area.

Additional services and options

Bouygues Telecom Entreprises offers its customers options And Additional services, Accessible via customer area. To know and activate them, just contact the administrator of the account within the company. He alone can activate additional features.

Bouygues Telecom Customer Espace Espace: subscribe to a new package

What types of offers are offered by Bouygues Telecom Entreprises ?

With 60,000 companies Clients in France, 1,100 employees And 90 distributors approved, Bouygues Telecom Entreprises is a major actor Access provision for companies. If the supplier does not offer an offer labeled “for pros”, he also markets them for these customers under the name “Bouygues Telecom Entreprises”.

Bouygues Telecom Entreprises offers a range of solutions specially dedicated to the needs of companies in the following areas:

• home phone ;
• mobile telephony ;
• Internet ;
• networks;
• cybersecurity.

Before subscribing, it is possible to have a free quote from the website of the access provider, asking to be recalled.

How to subscribe to a Bouygues Entreprise package ?

For Subscribe to a Bouygues Telecom Entreprises offer, Several solutions are possible:

• By phone: 1064;
• By internet: via the online form on the site;
• By facetime: from the supplier’s website.

In order to find the most suitable offer, it is advisable to refer upstream of the subscription to a comparative, Like the one directed by Selectra.

Bouygues Telecom Customer Espace Espace: Terminate online

Bouygues Telecom companies termination is simple.

Just go to the Bouygues Telecom customer area online and click on ” terminate »».

Several Case of termination exist:

• Termination at the end of the minimum commitment period With a notice of 3 months minimum before the due date: no termination fees;
• Termination for breach of one of the parties: costs required for the customer if the termination is carried out by Bouygues Telecom;
• anticipated termination by the customer: Early termination costs calculated compared to the number of months remaining up to the due date of the contract multiplied by the average price billed on the order form (on the basis of the last 6 months).

However, it is advisable to refer to your CONTRACT And to the general conditions of sale To find out the exact conditions of termination.

Bouygues Telecom Customer Espace Espace: Contact Customer Service

It is possible to contact Bouygues Telecom Companies customer service directly via the online customer area.

For example, the customer can declare an incident from their Bouygues Telecom Enterprises customer area.

He can also contact an online advisor from his customer area.

How to contact Bouygues Telecom company customer service apart with its customer area ?

Bouygues Telecom business customer service

Customer service for managers

For SMEs: 0 810 630 120 (0.05 €/min + price of a call);

From abroad: +33 9 81 66 40 84 (Monday to Friday from 9 a.m. to 6 p.m.);

For large companies: contact the dedicated advisor whose direct number is registered on the invoice.

From a Bouygues Telecom mobile: € 617 (0.15 €/min + call price) or 0 825 825 617 (€ 0.15/min + call price, Monday to Friday from 8:30 a.m. to 7 p.m. and Saturday from 9 a.m. to 5 p.m.) ;

From abroad: +33 0 81 66 40 53

Bouygues Telecom business customer service address

Bouygues Telecom Entreprises does not put a direct email address available to its professional customers. It is however possible to contact Bouygues Telecom Entreprises customer service online via customer area or via a form, From the supplier’s website.

Faq

How to add packages to a business account ?

For companies already customers Bouygues Telecom Entreprises, it is possible to carry out new orders of lines or packages directly via the customer area, to pay them, and to follow their treatment in real time, at any time.

Which contacts to develop the subscribed offers ?

If the customer wishes to terminate because the offers subscribed are no longer suitable, he can start by contacting Bouygues Telecom Entreprises in order to make them evolve towards a better suited solution to his professional needs:

• For SMEs (from 10 employees): contact him 0 810 630 120 (Price of a local call from a fixed position, line open from Monday to Friday from 9 a.m. to 7 p.m. and Saturday from 9 a.m. to 5 p.m.);
• For large companies: Contact the advisor dedicated to the number registered on the invoice.

Which contacts in the event of loss or theft of a Bouygues Telecom Entreprises mobile ?

In this case, it is essential to hang the line In order to anticipate any fraudulent use. To do this, just call the 0 800 291,000 (free call from a fixed line or a mobile in France), or the +33 9 81 66 40 53 from abroad.

It is also advisable to make a Declaration of loss or theft to the police, bringing the IMEI number.

How to manage its fixed and mobile lines with the pro customer area ?

–> ->

The pros (structures of less than 10 employees) who choose Bouygues Telecom offers for their specific needs in terms of fixed and mobile telecommunications benefit from a Online customer area, Practical, complete and secure. They find there all the information concerning their lines presented in a clear and legible manner.

Among the features present in Pro customer space:

• Quick and readable access to consumption Data, calls and SMS for each line held;
• synthesis and details Hors-for-forming communications (surcharged calls, purchasing by SMS, subscriptions to third-party services, etc.);
• highlighting free alerts which make it possible to manage your consumption, to avoid off-form;
• the presentation practical options, as ONOFF Service, Included in pros offers and which allows you to have a second number of mobile on the same SIM card to differentiate professional life and personal life,
• the possibility of taking out options for communicate from the international,
• access to consultation and Download invoices (important for pro to recover VAT for example (more info in this article).

And in addition, thanks to the customer area application, Available for free in the play store and the app store, the pros can easily manage their Bbox and, for example:

• Connect in Wi-Fi Smartphones and tablets by scanning the label on the back of the box, for you and your teams;
• change and share easily your Wi-Fi password. Practical to facilitate the connection of your customers when they are on your premises;

• control the connection of the connection thanks to a Test module (speedtest) integrated into the application;

• see All connected equipment at the box in Wi-Fi and Ethernet, in real time. It is even possible to know which those who are attached to the 2.4 GHz network and those on the 5 GHz.

• be assisted to easily install a Wi-Fi repeater, step by step, in order to extend the Wi-Fi coverage to your premises;
• Happore a fixed or internet telephony problem with the possibility of triggering, if necessary, the service Guaranteed intervention In less than 8h.

With the professional customer area and the Bouygues Telecom customer area app, you have all the tools to work serenely and be able to focus on your business !