B & YOU package: my account and customer service on

The application is also compatible with the iPad and the iPod Touch.

Bouygues customer area: how to access my Bouygues Telecom account ?

As a Bouygues Telecom, you automatically benefit from access to your customer area. Designed to allow you to manage your mobile or internet contract, your personal account allows you to gain autonomy. How to access it and use it ? How to follow your consumption ? How to consult your invoices ? We take stock of the content of your Bouygues customer area to manage your account in a few clicks !

• The essential
• Your Bouygues customer area is accessible free As soon as a mobile or internet ;
• To connect, just enter your identifiers (Mobile number, Bbox address or line number) as well as your password ;
• There are two ways to access your personal space : since the Operator’s website home page or by downloading The Bouygues mobile application dedicated;
• Your Bouygues subscriber space allows you to access many features: Monitoring of your consumption, consultation and management of your invoices, optional options or assistance and troubleshooting.

How to create your Bouygues customer area ?

As an overview, you have unlimited access to your Bouygues customer area. This tool allows you to centralize many tasks, which you are holding a Mobile package, a prepaid card, a Bbox, 4G/5G box offer or a 4G key. Available from the first day of subscription of your subscription, the Bouygues customer area simply requires a registration Through a quick process:

1. Go to the “My Bouygues” page “
2. Select the link ” I create my account “Listed in the column” This is my first connection “To the right of the screen.
3. When creating his Bouygues personal space, The operator asks the subscriber to choose a password. To do so, it will first be necessary to indicate his identifier, which varies depending on the type of subscription.
4. You must then indicate the name holder of the line to be able to receive your verification code by Sms. If you prefer to get it on your mailbox, click on the option ” You have not received your verification code “Then configure the sending by email before clicking on the tab” Receive a new code »».
5. Once received, you have 10 minutes to indicate it. You must then configure a password to finalize the creation of your Bouygues Telecom account.

What to do in the event of a lost password ? To reset your password, click on the ” Forgot your password »And follow the same route made when creating your personal space. After indicating your Verification code, You can create a New Password.

Your Bouygues Telecom account brings together many information on your contract, but also personal data. It is useful to choose a robust password to be able to protect it. Favor a relatively long number of characters composed with figures and letters in capital letters and tiny as well as special characters.

My Bouygues Telecom account: how to access it ?

Before trying to know the features offered by the customer area, you must be able to access it. The documents you received when subscribing to your subscription (in hand, by mail, or by email) have key information.

To get to your Bouygues customer account, you must be in possession of your Bouygues identifiers, your password and have a 5G, 4G or WiFi connection.

There are two ways to access your Bouygues Customer Account ::

• You connect through Web customer space From the operator’s website. It is accessible from the tab ” to log in “Located at the top right of the screen on the home page.
• If you are equipped with a smartphone or tablet, you can also download the Bouygues app to access your customer area. Available on operating systems iOS or Android, It gives access to the same features.

Please note, the Bbox customer area is not to be confused with the Bbox management interface which, it allows you to manage Technical parameters of your Bbox equipment.

French law requires the operator to leave you access to your invoices during 3 years. This means that even after termination of your line, you can access your customer area over a period of 36 months.

Where to find your identifiers at the Bouygues subscriber space ?

Depending on the type of subscription subscription, the identifier serving as connection to your customer area varies:

• For a mobile plan or a prepaid card, It corresponds to 10 -digit mobile number starting with 06 or 07;
• For a Bbox package, He refers to the address [Email Protected] sent by email during subscription;
• For a 4G and 5G box offer or a 4G key, It corresponds to your 10 -digit line number also transmitted by email during your subscription.

You can also find your username on your Bouygues Telecom invoices as well as on the confirmation email, received just after your subscription. To avoid entering your Bouygues identifiers with each connection, you can check the box ” Remember me ” on the screen. This allows the computer to automatically record your data.

You want to take out a Bbox Bouygues Telecom ?

What to do from my Bouygues customer account ? Sections and features

To date, all telephone operators offer a Customer area for their subscribers. Practical technological tool, in particular it makes it possible to streamline the telephone lines of Bouygues customer service by limiting unnecessary calls to advisers. On the side of customers, it allows to gain autonomy, but also to promote User experience thanks to an ergonomic and functional service.

If you hold a non -binding package, your B & You account is accessible on The Bouygues Telecom customer area also.

Once connected, your Bouygues Telecom customer area is in the form of a dashboard summarizing most of your information. The main sections are accessible directly from this Home pageL. If you have several subscriptions, you must select the line in question to consult the associated information and functionalities.

1- CONSO monitoring

In this section, you can follow the state of your consumption both telephone and television since it brings together your subscriptions Bbox, box or mobile. To access it, go to the ” My consumption “Then click on the tab” follow and master »». Ultra practical tool, your consumption follow -up allows you to avoid unpleasant surprises on your bill since it gives you an indication in real time on your consumption.

The section is all the more functional when you have a Mobile package with a limited offer, whether you make a trip abroad or make a call to a special number.

As part of your BBox subscriptions, it allows you to find the videos purchased through the VOD service, but also to consult the Detail of your included and not included calls or even consult your purchases made on the Internet.

Customers with an internet key offer can follow the consumption of their mobile data and exceeding their package.

2 – Bouygues invoices

The time when telephone bills were sent by post is now over ! Bouygues customer area ” My invoices and payments »Presents a summary of your last invoice, but not only. It allows you to consult or download your Last 12 invoices Bouygues Telecom in format Pdf. In parallel, you can also manage many parameters:

• Request duplicate of your documents;
• Pay your bill or regularize your unpaid;
• Consult your payments and manage your billing preferences (Sampling date).

When you consult the status of your invoice on your Bouygues personal space, four statutes may appear:

1. To settle : your invoice is published and will soon take place in direct debit from your bank;
2. In progress : your sample is being processed by Bouygues Telecom and your bank;
3. Paid : Payment has been successfully made;
4. Outstanding payment : your invoice has a direct debit rejection from your bank. The detail is displayed in yellow on the screen.

3. Bouygues emails

In your Bouygues Telecom customer area, you can access your electronic messaging through your bbox. Indeed, for any subscription, and whatever the subscribed box, an email address Bouygues ending with @Bbox.Fr is automatically allocated to you. You will find there at the same time notifications of Bouygues Telecom and the number of unrelated messages is displayed directly from the home page.

In parallel, the messaging service offers different features such as Management of your files, the creation of secondary messaging, the recording of attachments or the personalization of your emails thanks to the implementation of personal signatures.

4. Bouygues package and options

This section has a summary of your Bouygues Telecom options. You can modify the subscribed options, as well your Internet options than those on your fixed telephony, your mobile plan or your various TV bouquets. They allow you to build a tailor -made subscription with services to choice, paid or free.

To take out options on your mobile or internet package, you must comply with only two conditions: hold the mobile line and up to date in your payments.

Here is a table presenting a non -exhaustive list bringing together the main options within mobile or Bbox offers:

Mobile options	Data recharge, mobile antivirus, communications to and from abroad, Double call, parental control, unknown call, SMS alert excluding package, B.unlimited TV, detailed invoice
Bbox options	Multi TV, TV bouquets or additional channels, VOD services, Streaming platform, parental control, international communications

It is also through your Bouygues customer area that you can terminate All options subscribed. The request is then taken into account immediately with confirmation by email. The termination is effective as soon as your subscription is reset.

5. My personal info

This section brings together all of your personal informations. It allows you to modify your contact details, such as your postal address or contact email, connection identifiers or your payment methods.

Section ” My personal info »Give access to line management features such as termination or transfer to a third party.

6. Assistance

From your customer area, you have direct access to the section Bouygues Telecom assistance, where you can contact an advisor via the dedicated forum ” Woobees »». The page also allows you to ask a question directly in order to be helped by one of the members of the Bouygues community. Do not hesitate to consult this one before asking your question, users of the forum may have already solved your problem.

In parallel, several files classified by themes and bringing together recurring questions are available: Box and TV, mobile, offer and invoice, 4G key.

If you have a Bbox offer, it is possible to follow the Steps of resolutions of your incidents From your Bouygues account.

In the event of loss or theft of your mobile or 4G key, it is useful to connect to the assistance section of your customer area in order to suspend your line:

1. Once connected, click on the tab ” Emergencies and repairs »;
2. In the field ” EMERGENCIES “, Select” declare a loss or theft »;
3. Check the box ” hang my ligne “then” validate »».

From your subscriber space, you can also order a new SIM card as well as its activation.

Customer area from the Bouygues application: what features available ?

As stated a little higher in our article, the Bouygues customer area is also accessible from the mobile application specially designed by the operator:

• On the Google Play Store : with the version 4.3 or a later version ;
• On theApp Store : with the version iOS 8.0 or a later version.

The application is also compatible with the iPad and the iPod Touch.

Thanks to the mobile application, you access your Bouygues Telecom account at any time, wherever you wish. To connect, it is possible to use your identifiers, facial recognition or your fingerprint. If you hold a Bbox offer, you can also scan the label of your box to connect.

With the same features as the Bouygues customer area in a web version, the application is presented under a different structure with tabs designed for mobile ergonomics:

• The home page Displays your consumption in real time, your latest bill, mobile assistance or Bbox, your mailbox and your personalized quick access;
• Lines Displays the details of your subscription (equipment, options, bonuses, management, etc.);
• Consumption Allows you to consult your data consumption, your communications and off-form;
• Invoices bring together all of your latest invoices and options;
• Account brings together all of your contract and personal information. This is also where you will find online assistance.

What to do in the event of a problem to connect to your Bouygues Telecom account ?

If you are having a connection problem to your Bouygues Telecom account, the easiest way is to contact Bouygues directly By phone at 1064. Remember that your password is confidential and that Bouygues advisers do not have access to it. If you have lost this one, then you have to go through the Reset course Presentation at the start of the article.

When you contact Bouygues customer service, the voice server asks you the subject of your call. It is then necessary to pronounce aloud ” Customer area connection problem To be automatically oriented towards a Bouygues advisor. He will take care of updating your contact details or solving your connection problem after taking care to check your identity.

Updated on 04/17/2023

Former editorial manager, Marianne joined Selectra in 2014 in order to develop Telecom content. A graduate of a master 2 international media, she is now the manager in charge of all the contents of the Pôle Télecom.

B & YOU package: my account and customer service on www.Bouygues Telecom.Fr

In response to the arrival of the internet troublemaker in the mobile telephony market, Bouygues Telecom launched a new brand on July 18, 2011. Called B & you, This new company ceased to exist in November 2014. Thus, customers and offers B and you joined those of BT. However, even if the boxes are no longer marketed, the B & YOU package range is always marketed. Individual or professional customers can subscribe to an offer, connect to their B & You account on www.Bouygues Telecom.Fr from their phone.

B & YOU package: offers without obligation

The B & You offer is simple but roughly effective. Indeed, you have the choice between 4 offers according to your profile and your needs.

• 20MB at € 7.99 per month, in free or blocked version, with unlimited calls and SMS.
• 1GB at € 14.99 per month, in free or blocked version. It is an extension of the first package, with more data.
• 20GB at € 19.99 per month. This is the package by reference: unlimited SMS and communications in mainland France and DOM, to fixed and mobiles.
• 50GB at € 24.99 per month for unlimited calls, SMS and MMS in France and to fixed in 120 countries.

In addition, B & You markets a large number of smartphones for which you can benefit from promo code.

Customer area: Connect to my customer account B and you

From the site www.Bouygues Telecom.Fr, You have access to your customer area. So you can access your B and you account, follow your order, activate your line, follow your consumption or your invoices.

Access to your account requires bringing your mobile number. In addition, you will need the password created when registering.

I forgot my password or I don’t have an account ?

From the connection window to your customer area, you can use the password reset procedures or creation of your account.

• Forgotten password: thanks to your mobile number and your last name, you will receive a new password on your smartphone
• First visit ? Register ! : In the same way as for the creation of a new password, you can create your account with your phone number and family name.

How to contact B & YOU customer service

B and you offer several contact means to reach customer service in order to obtain assistance for your phone or for your package or simply to terminate your subscription.

• By cat, with a after -sales service advisor from your computer or smartphone
• Or by phone, you can call number 614 for B&Y customers or 3106 for the sales department
• Also in store, by presenting you at the agency closest to your home
• Finally, you can make an appointment with a B & YOU customer service advisor from the website