Bouygues Down Detector

We have seen the concern on several editorial smartphones equipped with a Bouygues subscription (a B & You Light Package 30 GB at € 9.99/month, more precisely). If calls and data work properly, it is actually impossible for us to connect to the 4G network of the operator since this morning. On his Twitter account, Bouygues also advocates Disable 4G, In order to connect to the 2G/3G network.

Big breakdown on the Bouygues Telecom network

Several hundred incidents were recorded on the network of the telephone operator on the day alone on Monday, February 8, 2021.

Posted on 08/02/2021 at 6:51 p.m

If you have subscribed Bouygues Telecom, you may have known some difficulties in recent days with your mobile network or your Internet connection. As Phonandroid reports, the operator seems to have encountered a generalized failure. Subscribers complaints were multiplied on Monday, February 8 on the Down Detector site on Monday, February 8. And all the regions seem to be concerned despite the last communication of the company on Twitter which indicated that it was not a national failure, but rather “located”.

In Marseille, Montpellier, Toulouse, Paris, Nantes, Lyon or Dijon, the Bouygues Telecom subscribers have reported significant disturbances of the mobile and internet network. Difficulties in connections that fall particularly badly while many French people are currently in teleworking due to the Pandemic of COVVI-19. “Hello, Bbox ultym breakdown since this morning in Auvergne. Am a teleworking engineer. Could you inform us about the forecast period as well as the geographic extent of the problem ? Thank you “, writes for example Smaest on Twitter.

A peak of incidents was notably noted in the Auvergne region on Monday. Around 11 a.m., 432 reports were recorded throughout France according to the Down Detector site. The operator’s customer service was also overwhelmed with an average of 20 minutes of waiting to reach a television. And according to several testimonies, a return period of normal located between 72 hours and 12 days was communicated to them. What greatly annoy Bouygues customers.

Bouygues Telecom: big breakdown on the side of the mobile network, nothing is going well

Update from March 17, 2020 at 11:35 am: The problems continue on the Bouygues mobile network. Complaints are piling up on Twitter and DowndeTector users always report connection difficulties. It always seems impossible to connect to the Bouygues network in 4G, as we have seen again on our side. In addition, we have received a message from the operator in which he indicates doing everything possible to ensure the maintenance of his infrastructure during this epidemic period, but by organizing bearings. This means that the workforce is more reduced than usual and that the network restoration may require more time than usual. Here is an extract from the message in question:

“In the current health context, Bouygues Telecom is mobilizing to allow everyone to stay in touch with their loved ones and their professional environment. Faced with the coronavirus epidemic Who has touched us for several weeks, we are aware of the difficulties that many of you experience on a daily basis and understand the concerns that could be yours. We are all concerned and must all act together to preserve the health of each. In this context, know that All the employees of Bouygues Telecom are mobilized So that you can communicate in the best conditions, with your loved ones, your friends and colleagues and so that you can take advantage of your Internet and TV services to distract you and share moments with the family. We must also ensure the security of our employees in the context of the current recommendations of the authorities. Our technical teams are organized by rolling To ensure permanent supervision of our network in order to maintain the quality of fixed and mobile service, during this period.»

Original article of March 16, 2020:

A very large number of subscribers to the mobile network of Bouygues Telecom encounters in the same time big connection problems. Since this morning, no connection to the 4G network seems possible.

Since this morning 9 am, users of the mobile network of Bouygues Telecom are faced with seriousness connection problems. The concern seems to touch cities like Lyon, Lille, Dijon, Marseille, Paris and certain areas of Île-de-France (Les Hauts-de-Seine, Seine-Saint-Denis and Val-de-Marne more particularly )). In addition, despite a small lull shortly before 4:00 p.m., the breakdown redoubled.

A generalized breakdown of the 4G network only ?

We have seen the concern on several editorial smartphones equipped with a Bouygues subscription (a B & You Light Package 30 GB at € 9.99/month, more precisely). If calls and data work properly, it is actually impossible for us to connect to the 4G network of the operator since this morning. On his Twitter account, Bouygues also advocates Disable 4G, In order to connect to the 2G/3G network.

The Downdetector site itself reports on these connection concerns and also reports telephony problems. Finally, it should be noted that the problem only seems to concern the mobile / 4G connection and that the whole fixed telephony part / Internet box does not seem to be affected by this problem.

As usual, we will not fail keep you informed of the evolution of the situation. If we could believe that the problem was about to find a solution between 3:00 p.m. and 4:00 p.m., the number of affected users seems to grow again when we write these lines.

• Share Share ->
• Tweeter
• Share
• Send to a friend