Bbox problem: get free troubleshooting, what solutions to connection problems at Bouygues Telecom?

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What solutions to connection problems at Bouygues Telecom

It is advisable to respect certain hours to call the customer service of Bouygues Telecom, so as not to wait too long on the phone that an advisor takes your call, such as Friday all day, or from Tuesday to Saturday between 4 p.m. and 8 p.m.

How to get a troubleshooting for a Bbox problem ?

Your Bbox is broken down or you have concerns to connect to the Internet with your equipment ? Know that in these circumstances, you can ask Bouygues to help you out. For this, several options are available to you. You can, for example, contact the operator’s customer service by phone or go to one of the Bouygues Telecom stores. You can even request online assistance. To have more details, discover in this guide all the troubleshooting solutions for a Bbox problem.

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My customer area, before calling an advisor

When you meet a concern with your Bbox Bouygues Telecom, The first reflex to have is to go to your customer area. Indeed, from this section, you have the possibility of making a diagnosis of your Bbox directly online. This will allow you to identify possible technical problems related to your box, in particular the concerns related to:

Box internet connection;
the television ;
Fixed telephony.
To access your Bouygues Telecom customer area, you just have to:
Go to the operator’s website;
Go to the “Connect” part;
Indicate your identifiers.

Once connected to your personal space, you can, in addition to carrying out an in -depth analysis of your Bbox, Take advantage of tailor -made assistance by discussing directly with a Bouygues advisor.

Use telephone assistance to request troubleshooting

You could not find a satisfactory solution by logging into your customer area ? Rest assured, you can always call on an advisor Bouygues Telecom To help you solve your concern. To do this, simply join an advisor at 1064. The operator’s technical service is available Monday to Saturday from 8 a.m. to 8 p.m., excluding holidays.

The advisor you will have online may then:

Help you pay a concern linked to the Internet;
accompany you when making your device diagnose;
request the exchange of your equipment if necessary.

Good to know: if the failure cannot be adjusted remotely, the customer service will direct you to a nearby store to replace your Bbox.

Troubleshooting on site with Bouygues shops

When you meet an error on the Internet box, such as a connection concern or just that the device does not work, know that you can also go directly to a store Bouygues Telecom.

You will thus have the possibility of:

get advice;
request a after-sales service service;
request the exchange of your Bbox.

The operator has nearly 500 stores distributed in more than 30 cities in France.

By going directly to a shop, you will be able to chat face to face with an advisor and make troubleshooting on site.

To find the shop closest to you, nothing could be simpler. Just go to the operator’s website. Once you arrive on the website, you can find a section entitled “Our shops”. You just have to click on it and you will be immediately redirected to a page where you can search for a shop nearby. You will have two possibilities at that time:

be geolocated;
Entering your postal address so that Bouygues tells you the nearest shop.

Bouygues online troubleshooting assistance

Bouygues Telecom also offers various online solutions to help you settle BBOX concerns.

On its website, the operator has an online assistance section which lists dozens of explanatory sheets. You can find explanations by offer and by theme. To help you find the answers that will help you at best, Bouygues Telecom even offers you the possibility of doing a personalized search for your request.

In addition, the telecom operator also provides you with an assistance robot. To use this automated cat, you must:

Connect to your customer area on the operator’s website or to the mobile application Bouygues Telecom,
Choose the category to which your request belongs;
seize your question.

Once the question has been asked, you will be redirected to the page that corresponds to your needs. It is however important to note that chat advisers cannot answer all technical questions.

Internet forum for Bbox problems

One of the solutions available to you to get a troubleshooting of your Bbox Bouygues Telecom is also to use forums dedicated to the operator. You can find on these consulting sites belonging to the brand, but also other subscribers to Bouygues Telecom. One of the greatest advantages of the forums is that it is strong that possible that other users have met the same concerns as you. In this context, they will be able to provide you with solutions that will fully respond to your requests.

To be able to post your question on the forums dedicated to Bouygues users, you just have to create a profile and:

create a user account;
Ask a question in the right section;
wait for answers from other forum members.

Good to know: if you do not want to reveal your identity to other members of the forum, you have the opportunity to interact with the community as anonymous.

Bouygues troubleshooting price

When your Bbox breaks down or meets a dysfunction, it is always better to:

Make a diagnosis of the device from your customer area;
Contact customer service by phone or online.

If these solutions have been able to resolve your concern, you will not have any costs to advance.

You can also ask that the box be exchanged for free in one of the operator’s shops.

On the other hand, if your internet box problem requires the movement of a technician, two cases may arise:

the problem of Bbox Do not come from your installation: in this case, the trips of travel will not be invoiced to you;
The concern linked to the box is your fact: the repairer’s trip will be billed to you € 69.

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What solutions to connection problems at Bouygues Telecom ?

Bouygues connection problem

You encounter problems with connection with the operator Bouygues Telecom ? Regardless of the operator concerned, it is not uncommon for the network to undergo dysfunctions. This can come from your equipment, but also from the network itself. But do not panic, most of the time, the problem can be quickly resolved, without the need to contact the operator. We tell you as doing to solve these problems according to their origin.

What to do in the event of a connection problem with Bouygues Telecom ?

You have problems to connect to the Internet with your Bouygues Telecom subscription ? If your connection is of poor quality, if you cannot have access to your TV, then you must first see if the problem does not come from your Bbox, which may present dysfunctions.

What are the technical problems that we can encounter ?

When individuals carry over connection problems with the Internet, some are quite recurrent, such as: for example:

a slow or unstable flow;
The impossibility of connecting to the Wi-Fi of Bouygues Telecom;
A network that is cut regularly;
Internet pages that do not open or an impossible connection to certain sites.

Few people have never encountered these kinds of problems. Nevertheless, it is not because these concerns are not serious, that they are nonetheless disturbing if they repeat themselves regularly. Thus, it is normal to want to solve your problems concerning Wi-Fi with Bouygues Telecom.

Why I no longer capture Bouygues ?

Several reasons may explain the connection problems that you can experiment in your accommodation. They may be due to a malfunction of your equipment, but also come from the network of your operator. If this is the first solution, then you can try to settle it yourself. On the other hand, if the breakdown is at the national level, then the only solution is to wait until the operator solves the problem.

What solution to implement to no longer have connection problems ?

How to know if my box has a dysfunction ?

If you no longer have internet access, the first thing to do is check that the problem does not come from your box. Looking at your Bouygues Internet box, you can quickly realize its operation or not.

Generally, lights are present on the box, and allow you to be warned in the event of dysfunction. Among these lights there is the Internet light:

If the light is white and fixed, then your box works normally;
If the light is off, then no internet connection is established. It is then advisable to check the connections of the box;
If the light is off, then there is no longer an internet connection, which explains that you have problems connecting.

However, if your box works normally, and you do not have an internet connection, then there are several manipulations that you can make. This will allow you to try to see where the breakdown of your Bouygues box comes from, whether it is fiber optics, ADSL or VDSL. For example, you can:

Restart your Bbox, as well as the device with which you try to connect to the Internet. Sometimes the simple fact of turning off and restarting a device is enough to bring things back to normal;
Check that the cables are well connected;
Connect to the Internet from another browser;
Checking the parameters of your firewall, since a bad configuration may have the consequence of preventing connection to certain web pages;
Make an internet debit test to find out what is the real speed of your box. There can sometimes be a difference between the theoretical speed given by the operator, and the real speed to your accommodation.

If you cannot find the origin of the breakdown, and your equipment is defective, then the best is to contact Bouygues Telecom customer service. The advisor who will take your call may indicate the procedure to follow, and tell you if your equipment may be repaired, or if it is necessary that it is restored and replaced by a nine. Bouygues’ customer reviews also indicate a certain satisfaction with this customer service when it comes to resolving a difficulty.

What to do in the event of a national breakdown ?

Bouygues Telecom connection problems are not necessarily linked to your Bbox. Indeed, a breakdown may happen throughout French territory, or at least in your town. Several reasons can explain these breakdowns:

strong bad weather (thunderstorms, storms, etc.), which can damage network antennas;
Too much data traffic;
Acts of vandalism, with degradations of the equipment, such as cable cuts or the flight of equipment;
Work carried out in your municipality.

If this is the case, then you will quickly be informed, since Internet access providers have the legal obligation to keep you informed in the event of a breakdown. Bouygues Telecom informs you by SMS of the different stages of the resolution of current incidents on your line.

You can also find Bouygues’ global incident on its website, connecting to your customer area. The procedure is simple:

Select the “My box” section of the line concerned;
Click on “follow -up of BBOX incidents”, which will allow you to know if an incident is detected on your line, and to find access to its follow -up.

How to know if its network is of good quality ?

You encounter problems with your Internet connection ? Bouygues Telecom gives you the possibility to check the quality of the mobile network at your address. By going to this site, you can enter your postal address, and thus know if the network coverage at your address is of good quality or not.

How to contact Bouygues Telecom in the event of a technical problem ?

Internet connection problems with Bougyes Telecom have not been resolved with the solutions given previously ? If you wish to contact the operator in order to obtain answers to your questions, and to find solutions to your connection problems, then you can contact the operator’s customer service: by phone, on your customer area, on the forum or even via Bbox assistance.

To contact a Bouygues Telecom advisor by phone, in the event of an emergency and troubleshooting, you can compose 1064. If you call from abroad, then the Bouygues to compose number is +33 660 614 614. It is also possible to contact the operator Bouygues Telecom by composing 611 from the Bbox or from a mobile Bouygues Telecom. The operator’s customer service can be reached from Monday to Saturday, from 8 a.m. to 8 p.m.