Backmarket Opinion: The strengths and weaknesses seen by consumers

(Trustpilot opinion)

Back Market: the application is getting a facelift, buy and resell in a flash ��

A new version of the free application of Back market has just appeared on the Google Play Store and on the App Store.

It is now possible to buy any reconditioned product present in the catalog of their website, directly from the application. In the same way, it is now possible to obtain a purchase price of your old device and to resell it in stride. The excellent diagnostic tool, integrated into the app, is still practical to ensure the complete state of your device. Without further ado, here is all that the latest update of the Back Market mobile application !

Treat yourself to a reconditioned product directly from the Back Market application

Back Market’s mobile application allows three things:

• Search and buy a reconditioned product
• Diagnose your device directly and get a repurchase price in 2 minutes
• Resell your aircraft.

If you are looking for an iPhone XS for example, the app now allows you to discover The entire Back Market catalog, in the blink of an eye.

IPhone 11, 11 pro and 11 pro max are even available for purchase, always reconditioned.

THE Research filters, Formerly only available on the Back Market website, also appears on the app. It is possible to sort the results by price, operating system, appearance, storage capacity, operator locking, exit year, etc. It is also possible to choose the color, storage space and product quality.

After a short research, We find an iPhone XS 64 GB, Unlocked, sidereal gray and in good condition, at € 580. The 48 -hour delivery with UPS Express is offered, in addition to a 24 -month breakdown warranty. We also add a pack including a tempered glass and a black silicone shell at € 17.90, bringing the total to € 597.90 including tax, or € 101.10 less than by the Apple refurbate which offers currently the iPhone XS at € 699 including tax.

Diagnose and sell your device directly from the Back Market app !

You want to have your device tested before reselling it ? The App Back Market offers a diagnostic tool, directly integrated, and very practical.

Once selected “Test my device”, the app offers you a whole series of tests, screen, flash, vibrations, etc. It’s intuitf, fun and only takes a few seconds. Here is an overview.

The advantage is that Back Market does not resume that your Android or iPhone smartphone: cameras, headphones, headphones, game consoles, ipod, macbook, tablets, connected watches and laptops of many brands (Sony , Toshiba, Samsung, etc.) are also taken up !

By choosing “smartphone”, the app immediately recognizes that we use an iPhone 11 pro. Then comes a series of questions: is it unlocked ? What is the screen condition, the external state ? Is it functional ? At the end of these questions, The app instantly gives a buy -back price. Here, € 833 including tax for an iPhone 11 Pro 256 GB. It is possible to accept the offer, or to retry later. It will then be necessary to create a back market account to continue the operation. Sending the product is at no cost and the money unlocked within 7 working days.

�� Want to buy a reconditioned device or to resell yours ? The Back Market app is available for free download on the Google Play Store and on the App Store !

Backmarket Opinion: The strengths and weaknesses seen by consumers

You wish to acquire or resell a smartphone or a computer, and you are interested in the second -hand market ? The French website Backmarket.fr can be an interesting option ! But what does this site consist of ? Is it reliable ? In this article, we summarize a summary of positive and negative opinions posted by Backmarket customers.

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• The essential :
• Backmarket is a website on which it is possible to buy Used smartphones, computers or tablets.
• It is one of the most used second -hand sites in France.
• Backmarket is a marketplace : the site is a intermediate who collaborates with external sellers (who refurbish products and expedients).
• Backmarket reviews are largely positive : respected delivery times, product compliance, professionalism.
• THE negative opinion point the finger at the technical issues of some devices, the noncompliance with the announcements, and the Difficulty obtaining repairs.

Backmarket Opinion: What is the Backmarket site ?

If you are looking for a reconditioned device, you have necessarily heard of Back Market. Phones, tablets or laptops are available on Back Market, up to -70% compared to their price in new condition.

Backmarket, what is ?

Backmarket is one of the companies in “FrenchTech»(Startups oriented around technology) which is very successful. In 2017, the site generated almost 100 million euros. In early 2018, Backmarket also raised 41 million euros from investors to tackle the United States market.

Backmarket is a market place that was created in 2014, on which it is possible to buy technology objects (smartphone, computers, etc.), or resell your devices. These are used devices, which are refurbished after a few small changes (battery, screen, etc.) and all the data belonging to its previous owner are erased. There are all the big smartphone brands: iPhone, Samsung, Huawei, Xiaomi, Motorola.

Going through a website such as Backmarket has several advantages:

• This allows you to have really attractive prices, since it is possible to acquire a smartphone up to 50% or even 70% cheaper than by buying it new.
• Smartphones are sold in kit, As if they were new, with a charger and headphones.
• The devices are Guaranteed 12 months minimum, and buyers have a 30 -day withdrawal period To change their mind if they are not satisfied with their purchase.
• It is possible to pay in 3 or 4 times.
• Delivery is offered.
• If you buy a phone, this is a subscription phone, so you don’t have the price of the subscription to pay more or worry about a commitment contract. It is also quite possible to change your smartphone without changing your current operator if it is your wish.

Namely moreone million tonnes of electronic waste is generated each year in France. Backmarket would have spared around around 450 tonnes of electrical and electronic waste.

What is the quality of the devices for sale on Backmarket ?

Backmarket sells several categories of reconditioned products. The products are classified according to 3 “grades” which allow you to know what is the state of the product you are about to acquire.

• Like new
• The shell may have very light scratches, invisible to more than 20cm
• The screen has no scratch

• Excellent condition
• High sustainability
• Low risk of technical problems

• Slight wear
• The shell may have slight scratches, invisible to more than 50cm
• The screen has no scratch

• Very good technical condition
• Greater sustainability of the average
• Low risk of technical problems

• Wear signs
• The shell may include scratches and bumps, without impacting performance
• May have slight scratches on the screen, invisible when the screen is on

• Good technical condition
• Correct sustainability compared to the quality charters of backmarket

For the sake of transparency, the contact details of the factory which is responsible for the reconditioning of a product are displayed clearly on each product sheet.

Smartphone selection – Details of the offers on September 22, 2022

Samsung Galaxy S10E

iPhone 11 Pro Max

Selection of non -exhaustive offers classified by price. The referencing of these offers is free.

Why is it important to consult the reviews on Backmarket ?

Backmarket’s main objective is to Change the image that people have of the second -hand market, who is not very good. Back Market reviews left by customers are therefore precious to have a feedback And convey a positive image, Because they represent a decision factor for many consumers. It is indeed important, if you have never bought a device on backmarket, to be sure that you can trust them and that the computer or the smartphone you will receive meets your expectations.

The quality of the products sold on back market is therefore dependent on sellers. Our goal: to make sure they offer an incredible level of service. To achieve this, we submit all the reconditioning factories of high-tech devices to our formidable selection process, which takes into account all the relevant criteria (quality of the diagnosis, responsiveness of customer service, shipping times, etc.)). But that is not enough: our partner sellers must also comply with an extremely rigorous specifications before being able to sell on the site.

You have to have in mind that Backmarket is not the seller as such products that you find on the site. In reality it is just a intermediate which connects sellers (who refurbish used devices) and buyers. It all depends on the reliability and professionalism of sellers who are integrated on the platform. They are about 200.

Therefore, in order to be able to sell on Backmarket, the various factories that renew the devices have the obligation to respond to a very precise specifications. This specifications list all the quality standards necessary to consider that a device has been properly reconditioned.

Buy your back market phone reconditioned by a French company from the online Backmarket site, you have the option of choosing a French reconditioner. Thus, for the purchase of your devices, you can choose that it has been reconditioned in France, by a company like Bosch, Oppo, Asus, Murphy or Siemens.

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Backmarket review: Positive opinions

The opinions collected on Backmarket are the vast majority very positive. Indeed, the site obtains an average of 4.5/5 (Figures collected in September 2022) on the Trustpilot site with 75% reviews deemed “excellent” against only 7% reviews deemed “bad” on a total of 48 113 Customer reviews (figures collected in September 2022).

Short delivery times

Several times I order on Backmarket. Satisfied most of the time. Just sometimes their partners evaluate a “perfect condition” when it is rather “very good condition”. But as management is very well done and fluid there is no problem to exchange.

(Notice collected on Trustpilot)

Very satisfied with my purchase, in accordance with the description, and works very well. Very fast shipment. I recommend.

(Notice collected on Trustpilot)

Excellent and quickly delivered equipment. Thank you and congratulations to the Back Market team.

(Notice collected on Trustpilot)

Professional and reactive sellers

I am always very satisfied with the Back Market site both in terms of the choice of products offered and at the level of reasonable prices and the delivery and order monitoring service.

It was my 1st purchase on Backmarket and it is a total success. The ad corresponded to 100%, the object was as indicated in perfect condition. Super packaged packages and delivery as promised in 48 hours. Listening customer service, there is only one word to define this purchase: perfect. Thanks to Backmarket for this service, I will not fail to come back to the site for other purchases.

(Notice collected on the Back Market website)

Backmarket advisers are attentive and always seeks to find solutions for good customer satisfaction.

(Notice collected on the Trustpilot site)

Products that meet consumer expectations

In the vast majority of cases, the positive opinions of Backmarket customers welcome the conformity of the devices ordered with their description. You should know that this parameter depends mainly on the company which takes care of the reconditioning, which can therefore be variable depending on the seller. To do this, you must also think of consulting the opinions of each seller, which are accessible on the Backmarket website.

Purchase of a PC Dell Latitude E5440 given in correct appearance: nothing to say, product in accordance with the announcement concerning the reference, very well wrapped, clean. No visible scratch, more than correct condition, just the slightly worn mouse pavement and a few stripes on the hood but nothing abnormal for a reconditioned product. The battery seems to hold fairly long (several hours) without problem. To see with time but for the moment, nothing to say.

(Notice collected on the backmarket website)

I am very satisfied with my purchase my new phone fully satisfies me . I find your recovery system very well which allows a very small scale to protect our planet. I recommend your site.

(Notice collected on TrustedShop)

First purchasing experience of reconditioned equipment. I am glad ! Quick command, efficient service. Faster delivery than expected. My macbook air 13 ” works well, and is in good condition (as indicated in the ad). I recommend back market to my friends.

(Notice collected on Trustpilot)

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Backmarket.FR: Negative opinions

You should know that as at most market places (we can cite for example the Amazon e-commerce site), Backmarket does not himself check the proper functioning and the quality of the products, this task is attributed to the sellers.

On the other hand, it is the responsibility of Backmarket that The sellers do this verification work and therefore deliver products that operate at the first use. This is why it is normal for criticism to be addressed directly to Backmarket. Besides, Backmarket is supposed to have the battery tested by experts before each shipment.

In any case, keep in mind that negative opinion is really in the minority In relation to positive opinions, they generally represent less than 10% of the opinions left by consumers.

Sometimes questionable value for money

Sometimes buying a used smartphone is not profitable. Indeed, if the latter is in excellent condition and some parts have been changed, it can be felt on the bill and increase the price of the device, which is close to the original. In this type of situation, your savings will be less: if you want to pay less, it is better to turn to devices in less good condition. The appearance ecological is still present, whatever the price.

The product is in very good condition and works perfectly. On the other hand there is still little price difference between the new product and the reconditioned product. I bought my used Huawei P10 Lite at 159 €. I only saw after nine it was at 189 €. If I had seen that before, I would have bought the new phone.

(Reviews collected on Backmarket.Fr)

Devices that break down quickly

Most dissatisfied customers claim the fact that their reconditioned device does not last over. This is unfortunately one of the risks inherent in the second -hand market, but you should know that this is often happening. To avoid unpleasant surprises, it is advisable to favor purchases of mobiles which are in the two best categories (like new, or very good condition). Indeed, despite the reconditioning and changes in certain parts, the planned obsolescence on older devices can prevent you from taking advantage of your purchase over a long period.

Customers also complain about Low battery life When the latter is not replaced, or because the chargers and earphones provided with the command are not always original. About this point, you should know that Backmarket does not guarantee that the accessories are original, this is specified at the bottom of several product sheets: “Back Market smartphones are delivered with a charger and headphones compatible with the device.»»

After receiving the defective phone returned twice, the deadline being exceeded I end up with an iPhone 7 paid 400 euros which has never been managed to be on!! And Backmarket can do nothing for me.. A disaster.

(TrustedShop opinion)

I bought an iPhone XS from Backmarket which opened after 15 days: the internal battery inflated and caused the phone opening. After examination by a reseller in the store, it turns out that the original lithium battery has been replaced by a lower quality polymer battery. After in -depth examination, the screen has also been replaced and the brightness functions ‘True tone’ are no longer available. Ultimately, I will continue to buy recycled phones, but will no longer go through Back Market which is only an intermediary and which does not ensure the seriousness of the offers they offer.

(Trustpilot opinion)

Products not in accordance with their description

It may happen that some customers receive a product that does not correspond to what was registered on the announcement. It’s a minority, but it happens. It may be a seller’s error.

Very disappointed !! I chose a computer screen with webcam and microphone, indicated in the technical description, with a price higher than other models. Big disappointment at the reception because the screen has neither webcam nor microphone. So I have the feeling of having been rolled !!

(Trustpilot opinion)

Commissioned in “perfect condition”, received with the cracked camera, very disappointed.

(Back Market review)

I ordered 500GB, and finally received 237GB. No commercial gesture from Backmarket. Disappointed !

(Back Market review)

Delivery problems

Some customers who have ordered devices on backmarket.Fr complain about too long deliveries deadlines, which do not correspond to what is announced on the site. Delivery depends on the seller, it is to the latter that we must turn when this type of situation occurs.

No news from my order, no confirmation email, nothing. The only information available is on their site, my smartphone would have been shipped but no package number, no follow -up, nothing ! It looks very bad.

(Trustpilot opinion)

With my family members, we bought many iPhones and repeatedly we have not received the right product. The latest is the iPhone 11 Pro Max whose condition of the battery is only 89% while the order specified “perfect condition”! You may get lost as loyal customers.

(Trustpilot opinion)

What to do when you have a problem with Backmarket ?

When you have made a purchase on backmarket that does not suit you, you can either turn to the After -sales service To request repairs, either retract If you are still on time planned.

Customer service

If you have a concern with the product you have received and that it is broken down, has battery problems or is not in accordance with its description, you can be supported by after-sales service. For that :

1. Go to the Backmarket website.
2. Identify.
3. Go to the section “Purchasing history»».
4. Click on “acquire help»Right next to the order concerned.
5. Let yourself be guided.

It is also possible to Contact the merchant directly which is at the origin of the sale and reconditioning of the device, by connecting to your customer account.

The withdrawal

If you want to retract, you have a 30 days (which starts from receipt of the product, and concerns that orders from July 1, 2020 – before, the period was 15 days). This period allows you to change your mind after a purchase. If you exercise this right, the seller must reimburse you or the service ordered:

• If it is because of a Product problem, The dismissal is Supported by the merchant.
• If it is a change of opinion and that you are not satisfied with the apparatus received, The return costs are your responsibility.

You must express your law in the 30 -day period, after this period you can no longer withdraw and A repair will be offered to you.

Backmarket contractual guarantee

All devices sold at Backmarket, benefit from a minimum 12 -month contractual guarantee. However, there is a difference between the Backmarket contractual guarantee and mobile insurance. Indeed, the reconditional guarantee does not covers that the problems of breakdowns and independent features of the use made of the device (tactile that does not work properly, battery that discharges very quickly. )). So, if you are having a problem with your device purchased on Backmarket, you can declare a disaster so that your phone is repaired or exchanged (voucher of the value of your phone).

Cases where the Backmarket contractual guarantee does not apply:

• Casse, loss or oxidation of the phone.
• Opening of the phone by a third party (other than the reconditioner).
• Dysfunction that appeared following the breakage, oxidation or opening by a third of the device (or presence of traces of impacts following a fall or a shock).
• The sealing of the device is not guaranteed for products sold on Backmarket.

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Backmarket review: what to remember

• A website very serious With a good reputation (more than 90% of positive reviews verified) and a real desire for transparency.
• A good value for money (satisfactory reconditioned products at correct prices), thanks to a rigorous quality charter.
• A clear communication, products faithful to descriptions.
• Deliveries are fast.
• The after -sales service is very responsive.

• Some sellers do not carry out controls, Products can be failing (low -capacity battery, device that drops after a month …).
• It may happen, depending on the sellers, that Products do not comply with the description.
• In some cases Delivery is longer than expected (exceptional circumstances or problems coming from the seller).
• THE Repair requests or reimbursements are sometimes long and complicated (depending on the sellers).

As with all marketplaces, Buying on backmarket has a share of risk that can hardly be denied, which is explained by the fact that the site is not at the origin of the reconditions or the expeditions. On the other hand, the technology of electronic devices never being 100%reliable, it is even less so when it is used, despite repairs or change of parts.

We can nevertheless emphasize a true desire to improve everything that is not, with a Very responsive after-sales service, who does not hesitate to respond to positive and negative opinions and to take charge of requests quickly. Overall, Backmarket appears as a trusted site, with an average note that revolves around 4.5/5 (4.5/5 for Trustpilot, 4.55/5 for TrustedShop in September 2022 which only offers verified opinions).

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Updated on 02/14/2023

Magali joined Selectra in 2020 as a freelance editor. It mainly takes care of articles on subjects linked to mobile and internet themes.