SFR operator: activities, offers and contact

SFR is an essential player on the French telecoms market. These few statistics attest to the group’s scale:

SFR network: what a mobile package to take advantage of it at a low price ?

A package with a lot of data at an attractive price, that’s what everyone is looking for. But, with a good mobile network, it’s even better. And, on this point, SFR is getting more than well.

• Youprice
• Prixtel
• Lebara
• Cdiscount Mobile
• Lyca Mobile
• Syma
• 14 others

• Bouygues Telecom network
• Free network
• Orange network
• SFR network

• Best packages
• Without engagement
• + 100 GB of Internet
• Unlimited calls
• 5G compatible
• With phone
• Less than 10 €

• Price (- Dear)
• Data (Go)

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• Youprice
• Prixtel
• Lebara
• Cdiscount Mobile
• Lyca Mobile
• Syma
• 14 others

• Bouygues Telecom network
• Free network
• Orange network
• SFR network

• Best packages
• Without engagement
• + 100 GB of Internet
• Unlimited calls
• 5G compatible
• With phone
• Less than 10 €

• Price (- Dear)
• Data (Go)

A good mobile network

• jump on one of the few SFR promotions, But this is not the case right now. Nevertheless, the operator often makes promotions. So, so as not to miss them, do not hesitate to look from time to time our page dedicated to SFR packages.
• Subscribe a package with one of the alternative operators who use SFR networks In 2G, 3G, 4G (and even 5G), and allow you to enjoy their excellent performance for much cheaper.

Cheap package on the SFR network: several alternatives

• Red : the low-cost subsidiary of SFR only offers non-binding packages at much more accessible prices than the parent company.
• Prixtel : this is the specialist in adjustable packages. With the key to offers starting at 6.99 euros per month for 20 GB, and up to 210 GB in 5G for 21.99 euros per month. And there too without commitment.
• Youprice : the other specialist in adjustable packages.
• Coriolis : As his slogan says: With Coriolis, it’s facilis. The operator markets a range of very different plans, without commitment, 5G compatible, or with the possibility of equipping himself with a new smartphone.
• Mobile Post : La Poste Mobile offers several non -binding packages, with or without a smartphone. The advantage of this operator ? Being able to go to the post office to request information on his mobile plan.

At SFR, Red, or even Pricetel, there are therefore many package possibilities to take advantage of the SFR network without necessarily paying the high price. To discover them and make your choice, Go to the tiles just below : We have listed for you all the mobile plans that use the SFR network !

Only, before subscribing to one of its offers, make sure that the SFR network offers you a good quality of coverage and good performance where you live. To find out, it’s simple, just check your address on our mobile coverage test.

4G and 5G mobile networks of SFR

Historically, SFR is the second mobile phone network. It was launched in 1992 and almost 20 years later, it is still second, in every way, in number of customers as in the quality of services. With more than 23.000 branches equipped with 4G/4G+, the SFR network covers 95% of the territory and more than 99% of the population. According to the results of the ARCEP mobile service quality observatory, made public in October 2022, SFR is the network that offers The best coverage. First on the cover, SFR arrives Second ex-aequo on the quality of services. In 2022, still according to ARCEP, SFR further progressed, to the point of placing itself at the same level as Bouygues. On the graphics below (summary of the results 2G/3G/4G), SFR appears in red, Bouygues Telecom in blue, orange in orange and free in gray.

With 87% success on calls maintained for two minutes and with perfect quality and 97% success on SMS received in less than 10 seconds, SFR is almost as well as orange at the national level. Regarding 4G flows, SFR is doing less well than Orange, but better than Bouygues and Free, with a average connection speed of 57 Mb/s at the national level and 89 Mb/s in dense areas alone. He also obtains very good scores on web browsing and reading online videos with 89% and 86% success respectively.

Regarding 5G, SFR was the first operator to activate the new mobile network in late November 2020. As of June 30, 2022, he had equipped 6,185 sites in 5g (including 3607 in the 3.5 GHz bands) and the 5G SFR was available in nearly 6,200 municipalities (at 30/09/2022), including 32 of the major agglomerations. Go to the Map of Mobile Antennas to find out if 5G SFR antennas are located in your town. Still according to ARCEP, the 5G of SFR delivers a flow of 84 Mbit/s on average throughout the metropolis and 163 Mbit/s on the dense areas only. At the same level as Bouygues Telecom, second place behind Orange

SFR packages

The SFR packages are among the most expensive on the market, tied with Orange, and are now offered without engagement. Subscribe an SFR package has several advantages. The operator offers indeed Possibility to buy low prices for purchase, with a 24 -month commitment on a mobile package. An ideal formula for small budgets because, it is a way to spread the payment of your new smartphone. Another advantage: SFR packages can be associated with the operator’s box subscriptions, This makes it possible to obtain interesting discounts on the price of one or more mobile packages, with up to € 15/month in the key. With an SFR package, you can also benefit from exclusive services at reduced prices, such as the subscription to RMC Sport, Deezer, SFR Ciné Séries, Le Bouquet Press Cafeyn.

Finally, let us also mention the possibility, at SFR, to benefit from a customer service by phone or in store, which is not the case with all operators who use the SFR network.

The quality of the SFR network for cheaper

In addition to the SFR mobile packages, you can take advantage of the operator’s mobile network with a red square with other operators present on the telephony market. For a long time, SFR was the operator who most open its network to virtual operators. It is still a little less true today. Because, since January 2021, and their acquisition by Bouygues Telecom, operators of the EI Telecom group, including Cdiscount Mobile, NRJ Mobile and Auchan Telecom no longer use the SFR network. However, there are still very many possibilities to take advantage of the SFR network without subscribing to an SFR package.

Like SFR, but cheaper: Red Packages

First, to benefit from a mobile plan on the SFR network, you can direct yourself towards an offer from the Digital brand of SFR, namely Red Mobile offers. The RED 100% Online operator markets a range of several non -binding packages on the SFR mobile network that evolve according to promotions. There is always a package for less than 5 €, with 1 to 5 GB of data depending on the week. There is also, at least one or two subscriptions which allow to have a maximum of data at a very attractive price. But then again, this package (s) are never the same from one week to the next.

Of the very attractive rates and, in addition, without conditions of duration, That is to say that they do not increase after six months or a year. These are also fully modular packages, according to your desires of the moment. In a few clicks from your customer area or directly on the RED app, you can increase the GO available in real time or add an international option in anticipation of a next stay. With RED, therefore, you are guaranteed to have the quality of the SFR network, tariffs among the best on the market and the flexibility of a modular package.

Coriolis: a very complete range of packages on the SFR network

The virtual mobile operator Coriolis also uses the SFR mobile network. Coriolis mobile plans are accessible from € 1.99 per month and bring together 2 hours of calls per month or unlimited calls, unlimited SMS and MMS as well as 200 MB to 200 GB of mobile Internet per month. Note that 120 GB and 200 GB offers are 5G compatible.

Prixtel: adjustable packages on the SFR network

Another MVNO using the SFR network on the mobile telephony market, the Prixtel operator. It offers three adjustable non -binding packages each month depending on the actual consumption of users. Among the three Prixtel packages, the first goes up to 20 GB, the second up to 80 GB and the third up to 200 GB. The latter is also 5G compatible. Prixtel is also theOne of the few MVNOs to offer 5G.

Youprice: other adjustable packages on the SFR network

The specialty of the operator Youprice is also the flexible package. There are currently four adjustable YouPrice Packages, with prices that range from € 5.49 for one year to € 11.49/month for a year and a quantity of gigas that goes from 11 to 222 go. The operator also offers a package with only 100 MB of mobile internet. If you want a cheap and non -binding package on the SFR network, YouPrice is also a very good alternative.

Cheap Syma packages on the SFR mobile network

The Syma operator offers a range of seven mobile telephony subscriptions on the SFR mobile network. SYMA packages are non -commitment subscriptions are for the vast majority of unlimited packages which offer 20 to 210 GB of data, whose prices range from € 4.90/month to € 19.90/month. Important precision: at Syma, the two most rich mobile offers in data are compatible 5G.

Réglo Mobile: the Leclerc and SFR partnership to offer cheap packages

Property of group E.Leclerc and SFR, Réglo Mobile necessarily market its mobile packages on the SFR network. The operator offers a range of four Réglo Mobile subscriptions, with 6 GB to 150 GB of data, from € 4.95/month. Note that the package with 150 GB is 5G compatible.

La Poste Mobile: the partnership between La Poste Mobile and SFR for low -cost subscriptions

La Poste Mobile markets its mobile packages on the SFR network. The operator offers a range of several Subscriptions La Poste Mobile. The virtual operator also offers a 5G option at € 5/month.

Comparison of mobile plans on the SFR network

In order to facilitate your search to find the mobile package that meets your needs and your budget, Ariase provides you with a comparator of mobile plans. With this comparison of mobile plans, you can Add filters to refine your search. You can thus choose only the “SFR network” in the types of packages in order to group only the subscriptions available on the mobile antennas of the SFR network.

Does SFR offer the best network coverage at home ?

The mobile coverage of the SFR operator is optimal in the geographic area where you live or at your workplace ? Before subscribing to a mobile package on the SFR network, it is advisable to check the coverage of 3G, 4G and 5G mobile networks at home. In addition to the mobile package comparator, Ariase allows you to test your mobile coverage using your address. By clicking on “Test my address” at the top of this comparator page, you can Know in a few seconds with your address The 5G, 4G, 3G and 2G mobile cover of operators Orange, Bouygues Telecom, Free Mobile and SFR. This free Ariase service is carried out thanks to the data provided by mobile operators at ARCEP (Regulatory Authority for Electronic Communications and Posts).

SFR operator: activities, offers and contact

Created in 1987, SFR is now one of the most influential operators in the Telecom sector. Well established in the mobile and internet markets, SFR chose in 2016 to refound its catalog and to operate a strategic movement to become a real content operator.

• The essential
• SFR Group specializes in several areas including that of telecom.
• SFR markets internet offers (ADSL, fiber and THD) and mobile for individuals.
• Like operators Orange and Bouygues, SFR also has a low cost brand : Red by SFR.
• THE SFR customer service can be reached by phone at 1023 from France.

The history of the SFR operator

The beginnings of SFR

Founded in 1987 by the Compagnie Générale des Eaux, SFR initially proposed an analog radio-délécommunications service called SFR NMT. In 1996, the group became SFR-Cegetel and then positions itself as theAlternative number one to France Telecom on fixed and mobile telephony:

• The mobile branch develops under the SFR brand.
• Fixed telephony uses Cegetel brands and “Le 7”.

SFR-Cegetel is also one of the Precursors on the Internet, through the marketing of AOL offers in 1998.

In 2005, SFR-Cegetel disappeared and the group split in two: Neuf-Cegetel and SFR. SFR increases its investments in mobile offers and becomes the first operator to offer 3G and 3G services+ On the French mobile market. In 2007, SFR presents its first offer in ADSL.

SFR’s assertion on the Telecom market

Unlike most operators during this period, SFR enjoys excellent financial health and strong growth, going so far as to integrate The first 40 French groups In financial value, even though the telecoms sector entered crisis in the early 2000s.

In 2008, SFR took control of Neuf-Cegetel and all the group’s activities are brought together under the SFR brand: fixed, mobile, high internet and very high speed. In 2011, SFR launched its subsidiary Red by SFR in order to offer low-cost packages and counter the low prices of its free competitor.

In 2014, the Numericable and SFR cars melted. The group Numericable-SFR thus created becomes the property ofAltice. Finally, in April 2016, the Numericable-Sfr group disappeared to become SFR Group.

The leaders of Altice and SFR

In 30 years, SFR has evolved deeply, carried by several successive leaders:

Grégory Rabuel (since 2021) : CEO CEO of SFR and Altice France, he has been playing for 20 years in the Telecoms sector, and joined SFR in 2004. He was appointed to the CEO position in July 2021, following the departure of Alain Weill.

Alain Weill (2015 – 2021 : He was at the head of SFR and Altice France for 6 years, after having allied himself to Patrick Drahi in 2015 by giving him his group Media Nextradiotv (RMC, BFM TV etc).

Patrick Drahi (2014 – 2017) : Founder of Altice, mother house of SFR Group, he participated in the acquisition of Numericable and the development of the cable. In 2014, he won negotiations against Bouygues and obtained from Vivendi the sale of SFR to Altice, thus becoming the boss of Numericable-SFR.

Franck Esser (2000 – 2012) : Franco-German business manager, he was appointed CEO of Cegetel in 2000. After several mergers and takeovers, the Cegetel brand disappears and Franck Esser finds himself at the head of SFR. In 2012, following the loss of many mobile subscribers, he was finally dismissed.

Michel Combes : CEO of Numericable-SFR between 2015 and 2017, Michel Combes shares his time between SFR and Altice, of which he is the current director of operations. In July 2016, he announced an internal restructuring of the group aimed at reducing its workforce by 5000 people by 2019.

SFR in a few key figures

SFR is an essential player on the French telecoms market. These few statistics attest to the group’s scale:

• 10.74 billion € turnover declared at the end of 2021.
• 15.962 million mobile customers in 2020.
• More than 22 million eligible households to the Fiber or THD Internet network in SFR in 2021.
• Population covered in 4G In 2021: 99.7%.
• Largest THD network (Very high speed) of France and more than 26 million dations eligible in January 2022.

SFR’s activities: telecom, media, advertising

In 2016, SFR reshaped its structure to create SFR Group (now renowned Altice France) and organize its activities in 3 poles ::

1. SFR Télécom : the telecom branch includes fixed and mobile telephony, high speed Internet in ADSL and very high speed Internet in FTTH and FTTLA (fiber to the last amplifier, from English Fiber to the last amplifier) on the wired network inherited from Numericable. SFR is deployed in three markets: the general public with its SFR offers Or Red by SFR, Companies via its brand SFR Business, and finally third -party operators using its equipment and networks, including MVNO (virtual network operators).
2. SFR ads : This pole aims to monetize all the content published and disseminated by the group and to develop cross-channel supports on specialized segments for advertisers.
3. SFR Média : with SFR Media, the group expands its field of action and is positioned as a Content diffuser. Indked in July 2016, the SFR Media branch itself has three ramifications: SFR Press, which notably integrates the Liberation and L’Express groups, SFR RADIOTV and its TV and radio news channels, and finally RMC Sport which brings together activities related to the group’s sports channels. The creation of SFR Media stems from the takeover on the part of SFR Group of 2 media groups: Nextradiotv And Altice Média Group.

The positioning of Altice and SFR

The overhaul of SFR’s structure, on the initiative of its Mother House Altice, aims to diversify the group’s activities without limiting them to the telecoms sector alone. Through its TV offer (channels SFR News And RMC Sport) and its stranglehold on several press groups, SFR thus pursues the objective of establishing itself in the content and media market permanently. In this regard, Altice also develops a chain dedicated to the dissemination of films and series, Altice Studio.

This new strategy allows SFR at the same time to offer its mobile customers And The SFR box exclusive content (the Premier league English and SFR press in particular). The partnership established with ZIVE (now renamed SFR Play VOD), VOD service on demand included in the SFR superior offers, translates the group’s desire to garnish its subscriptions with many services and thus stand out from competition. SFR also justifies the recent increase in its prices by the density of services now offered, including in particular bein sports or OCS channels, as well as optional access to the Netflix catalog.

SFR’s Internet and Mobile Network

Eligibility test – ADSL and fiber

An advisor helps you find the partner offer most suited to your home

In 2007, Numericable modernized its vast wired network (originally used for the dissemination of TV) to install the optical fiber and allow its customers to benefit from very high speed. The cable operator thus becomes the First FTTLA network in France and the only operator offering very high speed internet by fiber optics to the foot of the building, before a coaxial cable takes over and ends up sending the data. Since the merger between Numericable and SFR in 2014, the Internet THD de SFR offers are thus disseminated on the Numericable-SFR network, As it is usual to call it. In March 2019, more than 9.4 million households were thus covered by the NOMERICABLE-SFR THD network.

At the same time, SFR has already developed its own networks for many years by fiber optics in FTTH (15 million housing units in 2021) and its ADSL network.

On the mobile, in August 2021, SFR has 53,864 4G active sites, covering 99.7% of the population. The operator is also gradually deploying its 5G network and has more than 7,000 approved sites in 2021 throughout France (Source: ANFR)).

Discover the extent of SFR 4G network On this interactive map:

The offers marketed by SFR

Info – SFR online subscription markets Internet Box offers in high speed and very high speed, as well as mobile packages. For this, the group uses its own brand SFR, as well as Red by SFR, Its low-cost brand.

SFR Internet offers in ADSL, FTTH and FTTLA

SFR offers three ranges of Internet subscriptions: the SFR Box Starter, there SFR Box Power and the SFR Box Premium. Each box is available in ADSL, fiber (FTTH) or THD (FTTLA) depending on your eligibility but also with different equipment, the SFR Box 7 (also called Box Plus) or the 8 and 8X box. All SFR offers are Triple play offers (Internet + telephone + television) which include a 12 -month commitment period. Offer subject to conditions of technical and geographic eligibility.

It is possible to associate a certain number of TV sport or cinema bouquets with its basic SFR offer, called the “plus” of SFR. They sometimes present very interesting prices. We can cite :

• The bouquet RMC Sport, From € 9/month (discount of € 10), allowing to benefit from many channels dedicated to sport, and more particularly in football in Europe.
• THE Plus SFR Cine / series which includes a large number of channels dedicated to cinema.
• Ocs, One of the most famous cinema and VOD catalog.
• The SFR Play VOD, the VOD by SFR subscription
• And many more, knowing that chains can be requested per unit (e.g. Altice Studio) and that it is also possible to take out the service SFR Press.

SFR’s mobile packages

It currently exists 6 Mobile SFR packages for individuals. SFR offers are offered with or without mobile. When they understand a mobile, the commitment is 24 months. Without mobile, SFR offers are without obligation. The prices below correspond to the prices of the packages during the first 12 months, then the price excluding promotion set up once the first year spent.

Red by SFR offers

SFR uses its subsidiary Low-Cost, Red by SFR, To market internet and mobile plans. These offers include only part of the services usually offered by SFR but are available at less expensive prices and also without engagement. Indeed, RED SFR customer service is only present online unlike SFR, which has physical shops installed everywhere in France.

On the Internet component, Red by SFR offers an offer available in ADSL/THD/fiber according to customer eligibility. Red by SFR offers are double play offers, comprising only a digital TV service. A decoder is however available for purchase to view the channels on television. Red Internet offers are at the price of 19.99 €/month the first year.

Red by SFR also offers 1 mobile phone plan also regularly benefiting from promotional offers. This package is customizable and can be configured by the subscriber when subscribing with, in particular, different internet capacities. The price of the package then depends on the customization chosen by the customer. Excluding promotional periods, prices for RED mobile plans are generally between € 5/month and € 20/month.

SFR Customer Service: how to contact it ?

Depending on the procedures you want to take, different numbers are available to contact SFR.

• To contact the sales department, you must call the 1099 From a landline. An advisor can inform you.
• THE SFR customer service is available at 1023 ; from France and at + 33 6 1000 1023 from abroad.
• To contact the SFR customer service automated for mobile offers, call the 963. For automated customer service dedicated to internet offers, compose the 0 805 701 801.

SFR customer service is also available on the internet (by email, cat, SFR Facebook or Twitter pages).

Finally, you can reach the Headquarters of SFR By mail to the following address:

French Radiotelephone Society
1 square bela bartok
75015 Paris