Repair carried out by Apple

We are here to help you. Apple certified repairs are carried out by trusted experts who use authentic Apple spare parts. Only Apple certified repairs are guaranteed by Apple. Whatever the option chosen, your product will work exactly as it should.

After-sales service and iPhone repair

We can replace the battery for your iPhone for costs. Our warranty does not cover the batteries used by normal use. Your product is eligible for a battery replacement at no additional cost if you have taken out an Applecare+ contract and if the battery of your product keeps less than 80 % of its original capacity. Learn more about iPhone battery repairs

Screen repair

We replace the cracked screens for fees. Accidental damage is not covered by the Apple warranty. Screen repairs are eligible for coverage against accidental damage resulting from poor handling under Applecare+. Learn more about iPhone screen repairs

How much will it cost ?

In the case of repairs carried out directly by Apple, use our “obtain an estimate” tool to obtain an estimate of the cost of the repair. If you call on other service centers, ask them for a quote because they set their own prices. For repairs covered by an Applecare+contract, the price per incident remains the same, regardless of the chosen service center. We will inspect your product upon reception. If we see other damage, additional costs may be invoiced to you. Hardware repair may no longer be offered for older products. Ancient and obsolete products

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You bought an Applecare contract+ ?

If yes, take advantage of the advantages of the Applecare+ contract by paying these costs:

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All prices are indicated in Swiss francs and include VAT. Shipping costs will be added if we have to ship your iPhone.

Have you taken out an Applecare contract+ ?

An Applecare+ contract for this product is available in your country or region. The Applecare+ contract includes coverage for battery repair, which means that your battery can be replaced for free if we see, after testing your product, that it keeps less than 80 % of its original capacity. The Applecare+ contract also covers accidental damage resulting from poor manipulation, each incident being subject to a franchise. Your Applecare+ contract also offers an express replacement service. Find out more about the Applecare+ contract in Switzerland (German) learn more about the Applecare+ contract in Switzerland (French) learn more about the Express Replacement Service

Guarantee

The Apple limited warranty covers your iPhone and the Apple accessories provided in the box of your product against manufacturing defects for one year from their date of purchase. Apple accessories purchased separately are covered by the Apple limited warranty for accessories. This includes adapters, spare cables, wireless chargers or cases.

Our guarantee is added to the rights provided for by the law on consumer protection.

Depending on the problem, you may also benefit from the coverage offered by the Applecare contract+. Conditions apply and costs can be invoiced. The availability and functional options may vary depending on the country or the region.

If your problem is not covered, costs will be billed to you. If the problem you encounter with your iPhone is not eligible for the service, you may have to pay all the replacement value.

Guarantees

Our repairs, included replacement documents, are guaranteed for 90 days or until the end of your Apple warranty or your Applecare contract, the longest period being retained. This is added to your rights provided for by the Consumer Protection Act.

The replacement equipment that Apple provides within the framework of the repair or replacement service may contain new or previous Apple or previous spare parts that have been tested and meet the functional requirements of Apple functional.

Repair carried out by Apple

We are here to help you. Apple certified repairs are carried out by trusted experts who use authentic Apple spare parts. Only Apple certified repairs are guaranteed by Apple. Whatever the option chosen, your product will work exactly as it should.

Ship the product to Apple

Online or by phone, we organize the shipment of your product to an Apple repair center, depending on your availability and without appointment. This service is offered for most Apple products.

Find an Apple approved service provider

Our network of Apple approved service providers allows you to have a large number of practical sites for repairs made by Apple.

Meet a genius at the Apple Store

You can do much more than shopping and learning in an Apple Store. Submit a repair request below to reserve an appointment with a genius and get help for repairing a product.

Other repair options

Independent repair suppliers

Independent repair suppliers have access to authentic Apple parts and repair resources. The repairs made by independent repair suppliers are not covered by the Apple guarantee or by the Applecare*plans, but they could be covered by the supplier’s repair guarantee. You can check if a repairer is an independent repair supplier or an Apple approved service provider.

* Unless the law requires it, the repairs carried out by independent repair suppliers are not guaranteed by Apple. Any damage suffered by your device at a repair provider who is not Apple certified is covered either by the limited warranty of Apple or an Applecare plan.