There are 4 cases where the law authorizes certain professionals to call you despite your registration on Bloctel. These are calls coming:

Abusive telephone canvassing, vocal spam or by SMS: what to do ?

You receive unwanted commercial telephone calls (we are talking about abusive telephone canvassing), a voice spam or a spam by SMS (unknown correspondent inciting you to recall a surcharged number) ? Solutions exist to stop these disorders. We present them to you.

What is your situation ?

Please wait while loading the page

Access general information Without informing my situation

• Abusive telephone canvassing
• Vocal spam
• Spam by sms

Abusive telephone canvassing

What is abusive canvassing ?

We are talking about Abusive telephone canvassing When you receive unwanted commercial telephone calls.

For example, a company calls you to sell you a telephone subscription.

A purely malicious call (insult, threatens. ) falls under telephone harassment which is an offense. If you are encouraged to recall a surcharged number, it is a vocal spam.

What to do in case of abusive telephone canvassing ?

Register on blocktel

If you do not wish to receive commercial telephone calls, you can enter one or more of your fixed and/or mobile phone numbers (up to 8 numbers) on an official list against abusive telephone canvassing so -called Blocktel ::

This registration is free For all consumers.

Registration on Bloctel also allows you to report calls that you deem abusive.

This registration does not allow abusive calls to be technically blocking but professionals will no longer have the right to call you to canvass, except in some cases.

If you change one or more phone numbers, you must unsubscribe the number (s) and register the new number (s) if you do not want to be approached.

Bloctel does not manage abusive sms.

Check that the call is abusive

There are 4 cases where the law authorizes certain professionals to call you despite your registration on Bloctel. These are calls coming:

• Study or survey institutes
• Non -profit associations
• professionals for the sale of newspapers, periodicals or magazines
• Companies with which you have an ongoing contractual relationship (for example, companies . These companies can call you if you are customers at home and only if the commercial offer is related to your contract. This includes offers of products or services related to your contract or which are complementary to the subject of your contract or likely to improve its performance or quality.

These professionals must nevertheless respect certain days and schedules to call you. Indeed, since March 1, 2023, Diarapy is authorized only Monday to Friday, 10 a.m. to 1 p.m. and 2 p.m. to 8 p.m. It is, however, prohibited on Saturday, Sunday and public holidays.

Furthermore, it is prohibited for the same professional or a person who acts on his own to canvass or to try to canvass telephone more than 4 times during a period of 30 calendar days: Titlecontent .

If you refuse canvassing during the 1st call, the professional or the person who acts on his behalf has the obligation not to contact you during a period of at least 60 days from your refusal.

The professional or the person acting on his own is exposed to an administrative fine of € 75,000 (if it is a natural person: Titlecontent) or € 375,000 (if he’s Acts a legal person: Titlecontent).

Any contract concluded following a telephone canvassing carried out by not respecting the registration on Bloctel is considered to be not valid and can be canceled in court.

At the start of each phone call, the professional must also give you the following information:

• His identity or the identity of the person on behalf of which he calls
• The commercial nature of its call

This information must be given to you in a clear, precise and understandable manner.

Without these indications, the professional can expose himself to a fine of up to € 15,000 .

The professional’s telephone number must also be displayed under penalty of being exposed to a fine of up to € 375,000 . He cannot therefore join you as a masked number.

Since January 1, 2023, Commercial canvassing platforms can no longer call you from numbers starting with 06 Or 07 Because they are associated in everyone’s mind with mobile phones.

Any contract concluded with an electronic communications services operator (telephony, Internet, television) must include information from the possibility of registering for free on Bloctel. Without this information, the operator can expose themselves to a fine of € 15,000 .

What if telephone calls deemed abusive continue?

You must report it on the Bloctel website by filling out a declaration form accessible from your personal space.

Your declaration is transmitted to the departmental services of the DGCCRF: Titlecontent which will carry out the investigations they will judge necessary.

Vocal spam

What is a vocal spam ?

We talk about S vocal When you receive a call from a type 089. 081. or 082. But which hangs up as soon as you take the call. He can also stay online for a few seconds.

If you have not won, the number will be written as an absence call.

The purpose of these calls is to make you recall a surcharged number.

Such practices can be an attempted scam.

We also talk about Vocal spam If you receive a classic type 01 40 type number. But, when you drop out, you are encouraged to recall a surcharged number. It is also an attempted scam.

If your correspondent wins and offers you a commercial offer, this is a phone canvassing and not a vocal spam.

What if you receive spam vocals ?

You can block the correspondent number by sending by SMS to 33,700 A message containing the mention Vocal spam monitoring of the number of your correspondent who encourages you to remind you.

The 33700 is the official platform for the fight against vocal and SMS spam.

An SMS message will be sent to you by the 33,700 To confirm the good reception of your report.

Sending an SMS to 33,700 East free If you are a customer with one of the following operators:

• Auchan Telecom
• Bouygues Telecom
• Mobile CIC
• COFIDIS Mobile
• Crédit Mutuel Mobile
• Free
• Mobile NRJ
• Orange
• SFR

For other operators, the service can cost the price of a normal SMS.

In addition, some applications offer to block vocal spam themselves. Your operator can offer an application of this type.

You can identify and report an online vocal spam, even if you have received a call on your landline phone:

What to do if you continue to receive spam vocals ?

When you report a spam at 33700, the effect is not immediate. Treatment of a spam requires the operator to have received several reports and take measures that may take time to implement.

Spam by sms

What is a spam by sms ?

SMS spam is an unwanted SMS. This SMS encourages you to recall a surcharged number of type 089. 081. or 082. To pretend a gain to a lottery for example. Such practices can be an attempted scam.

You can also receive commercial offers by SMS without willing to defraud.

The company generally offers to send the message STOP by sms to stop these sms.

What if you receive spam by SMS ?

To block an unwanted message received by SMS, you must transfer this message to Number 33700.

To facilitate the processing of this message, add any comments.

Where to contact ?

“Emergency number:” 33 700 – Vocal spam or by SMS 33 700 – Vocal spam or SMS

By text message 33,700 Allows you to report a phone number sending free spam for Bouygues Telecom, Orange, SFR, NRJ Mobile customers, Crédit Mutuel Mobile, CIC Mobile, Cofidis Mobile and Auchan Telecom.

When you report an SMS spam at 33700, it is sent to the mobile operator issuing the number used for spam and your mobile operator (if not the same). They can then lead various actions ::

• Cut the surcharged SMS number to which the SMS spam encourages you to send a message
• Cut the overwound phone number that spam SMS encourage you to call (number starting with 08, or 4 -digit number starting with 3)
• Cut the transmitter number of SMS spam (number starting with 06, 07, or even by +336, or +337)
• In the most serious cases, a complaint with the police services concerned may be made up.

The more reports it has, the more the various actors will be able to act to fight against spam SMS.

Sending an SMS to 33,700 East free If you are a customer with one of the following operators:

• Auchan Telecom
• Bouygues Telecom
• Mobile CIC
• COFIDIS Mobile
• Crédit Mutuel Mobile
• Mobile NRJ
• Orange
• SFR

For other operators, the service can cost the price of a normal SMS.

In addition, some phones offer to block spam by SMS. Your operator can offer an application of this type.

Once you have transferred the message to 33700, you receive the following message from 33700: “To complete your report, return to 33700 the number that sent you the unwanted message”. A final message from 33700 informs you that the report is completed.

To facilitate the processing of this message, adding any comments to your message.

What if you continue to receive spam by SMS ?

When you report a spam at 33700, the effect is not immediate. Treatment of a spam requires the operator to have received several reports and take measures that may take time to implement.

Who can help me ?

You have a question ? You want to be supported in your efforts ?

Find an interlocutor
0809 540 550 DGCCRF – Answerconso

You encounter a difficulty following a purchase ? You have a question on a point of law before buying or ordering ? You can get an answer by a DGCCRF agent: Titlecontent by calling the 0809 540 550. Non -surcharged number

• Service opening hours:
• Monday and Tuesday: 8:30 a.m. to 12:30 p.m. and from 1:15 p.m. to 5:15 p.m
• Wednesday: from 1:15 p.m. to 5:15 p.m
• Thursday: 8:30 a.m. to 12:30 p.m
• Friday: 8:30 a.m. to 4 p.m